Continental plans a true in-flight wifi trial

Posted by Seth on December 16, 2009 under Internet | 5 Comments to Read

Continental Airlines intends to trial both the Kiteline service provided by jetBlue’s LiveTV subsidiary and also the gogo service provided by AirCell according to recent reports.  This move marks the first time that a carrier has actually set up a competitive trial of multiple vendors in an effort to best serve their customers.  Previous trials have been single vendor affairs, essentially determining if the system actually worked rather than figuring out if it was the correct product.

Continental has had the Kiteline product on their announced roadmap for several months now so that service isn’t much of a surprise.  The decision to try out the gogo services is a new one, though one that incoming CEO Jeff Smisek intimated was possible several months ago.  Smisek has stated that the carrier wanted to see if the gogo service had demonstrable financial upside before committing to a deployment.  By putting both services in play at the same time it will be possible to reasonably evaluate just how much passengers like each product and the relative value of installing them fleet-wide.

As previously planned, the Kiteline service will be installed on approximately 30 of the 737-900ER (73E) aircraft.  The gogo service will be installed on Continental’s 757-300 fleet which numbers approximately the same.  Both systems are expected to be in service in the second quarter of 2010. 

Having already used gogo a few times I’m still much more excited about the Kiteline service but having a true face-off between the two might just be the most exciting of all.

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  1. End of the line for Kiteline - The Wandering Aramean said,

    [...] several years ago the development of the product has languished in development. Despite an announcement of a trial in Q2 2010 with Continental Airlines an updated the product has never seen the light of day. The Continental [...]

  2. Aircell loses a customer - The Wandering Aramean said,

    [...] Aircell gogo product and the LiveTV Kiteline product on their fleet this year. The goal was to have a true comparative trial and determine which product would best serve their customers. Aircraft were initially expected to [...]

  3. Flying on 757-300 aircraft to LAX... SeatGuru says there's complimentary Wi-fi? - FlyerTalk Forums said,

    [...] it is not. CO was going to trial gogo on the 753s but bailed on that plan around the same time that LiveTV's Kiteline offering fell apart. CO [...]

  4. Continental announces in-flight WiFi plans. Again. - The Wandering Aramean said,

    [...] Continental plans a true in-flight wifi trial [...]

  5. WiFi coming back to DirecTV equipped a/c - FlyerTalk Forums said,

    [...] Inflight Internet Service That never actually launched, just like the Kiteline service didn't. CO was going to actually have a proper comparison between the Kiteline and gogo products and pick on…. It was supposed to happen last spring/summer. When Kiteline crapped out and the merger picked up [...]

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