And, believe it or not, it does not involve cleaning out toilets.
Every now and then I find myself browsing through job opening in the airline industry. I keep thinking that I’d be willing to take one – and the associated travel benefits – in exchange for longer hours and less pay than I have right now. OK, maybe not, But reading through the help wanted ads is often educational.
This week’s scan of the listings was particularly entertaining as I cam across a posting that is, perhaps, the worst job to have. At its core, the goal is to find more ways to screw your customers. I’m not sure how I’d be able to handle an assignment like that. Here’s part of the listing:
Manager, Unbundling & Fees
Job Description
DUTIES
- Utilize all available data and resources to develop and publish regularly scheduled reporting to upper management tracking the KPIs of individual fees or unbundled products and services as well as success towards meeting strategic goals
- Develop and maintain accurate forecasts of future performance on an individual line item basis
- Recognize, recommend and follow through on opportunities for new or expanded revenues or decreased costs via the creation or modification of fees and unbundling
- Develop and maintain a process for the revenue management of seat and bag inventory considering factors such as preferred seat location, aircraft type, origin and destination of flight, time of year, load factor etc and be able to implement, monitor and report on the affects of this process in maximizing seat revenue per passenger
- Promote the expansion of non-ticket revenue through short, medium and enterprise level project assignments
So, can you name the airline currently hiring for this one (without clicking the link)?
Oh, and if you are interested in more information or applying, here’s the rest of the listing.
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Think I would rather do this job than be the guy who has to work at an airline’s lost baggage counter. That must be a ray of sunshine every day. Although I guess the people that deal with the sort of unbundling fees mentioned here are ensuring that less people are checking bags, so it is probably getting easier every day.
As a young woman, my wife briefly worked in the Netherlands in a large warehouse clearing and sorting the detrius from airline food trays. Wouldn’t have been so bad if they hadn’t often been left for days before being attended to.