United "Expert Mode" returning today
Posted by Seth Miller on September 24, 2012 under frequent flyer, News, PaxEx | 
7 Comments to Read
As shared by United Airlines representatives on MilePoint and FlyerTalk today:
Or just click here and it should take you to the correct place.
Here’s what the disclaimer looks like:
Zoinks!
Hopefully the GreaseMonkey script I previously built will still work. If not I’ll be working on it tonight to have it functional ASAP.
Related Posts:
- United’s new pending upgrade status goes live
- And now United’s "Expert Mode" is coming back
- Easing the United upgrade search a wee bit
- Buh bye, United "Expert Mode"
- United (maybe) brings back pending upgrade status indicator
- The new united.com primer: How to find upgrade inventory
- Continental Expert Mode, now on steroids
LAXTraveler said,
It’s updated and on there now.
Seth said,
Yup, and the GreaseMonkey script works still, too.
Andrew said,
Yet another situation of CO taking away a UA item, only to go back and reinstate it……when will CO management get it in their heads that the UA product was actually a very good thing????
bmvaughn said,
Doesn’t work on existing itineraries from what I see
Seth said,
No, it isn’t back on existing itineraries and I don’t expect that it will be. The “upgrade pending” arrows are supposed to cover those itineraries.
As for it being something taken away and then put back, I have a hard time faulting them for trying to pull it. Given the number of people calling in and harassing the agents based on false knoledge they “know” from the expert mode option it is hard to be too surprised. The number of people who have openly admitted to making such calls and eventually shown to be wrong is scary. Moreso because they won’t admit they are wrong despite significant evidence. This won’t stop all of that but it should help.
downhillcrasher said,
I still have a lot of problems with United’s upgrade system. If calling and harassing phone gents was/is such a big problem another huge step would be to vastly overhaul and improve the automated upgrade system. It is annoying when R>0 during your upgrade window but you haven’t been upgraded. Even if you aren’t next in line, there is someone who should get that space and R should drop back to zero. If this isn’t how United wants things to work, they should really come up with a new fare class for CPUs. Furthermore, it is down right awful when R>0 and you are waitlisted with an instrument. Someone can jump in front of you or, even in the best case, you have to call in (possibly multiple times) and get it cleared. A much more dynamic system is desperately needed.
Online Tools to Find United Upgrade Space - Hack My Trip said,
[...] own website! United temporarily removed and then restored its Expert Mode feature last fall. The Wandering Aramean has more details on how to turn this feature on in your account profile, as well as a link to a GreaseMonkey script [...]
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