It seems that there is another opening in the world of airline loyalty program management; anyone care to apply for the job of Director – Loyalty Marketing?
Some of the job responsibilities include:
- Identify recurring issues for high-value customers and drive resolution working with Reservations, Pricing & Revenue, Online Experience and other departments
- Work with Marketing Analytics to design targeted loyalty programs for high-value customer segments
- Work with Promotions to identify target customers for promotions
- Manage administration of program rules (earning and redeeming miles, responding to customer questions) Coordinate with partner airlines on day-to-day program administration, including mileage credits, redemptions, and issue resolution
There are enough arm-chair executives out there that I figure someone should have a shot at this one. Oh, and the job location doesn’t suck, either. Hawaiian Airlines is the company in question.
Also of slight interest is that the position has actually been open for seven weeks now; I just noticed.