An award ticket that should never have been

Posted by Seth on October 28, 2010 under Trip Reports | 8 Comments to Read

A few months ago I was ecstatic after securing an award ticket to New Zealand for this coming December. It wasn’t just that I got seats on the dates I wanted. And it wasn’t just that they were in premium cabins almost the entire way. And it wasn’t just that I was able to get one of the longest possible routings along the way to maximize my time in the big comfy seats (and lounges). OK, maybe it was that last one.

Unfortunately, however, the reason I was going to New Zealand changed around a bit. And it looks like we’re going to be spending a couple weeks in India at the end of December, No reason I cannot combine the two trips, right? Apparently Continental felt that was actually going to be a problem.

It seems there are two ways for the airline to issue award tickets and mine was originally set up with the method that requires the agents working on the ticket to manually verify the details. Based on what the agent I spoke with today explained, it seems that a small detail was missed during the original, manual booking of my award. It wasn’t a legal routing according to their system. Oopsie.

Of course, I wasn’t really ready to give up on what was an absolutely awesome award trip, despite their suggestions that they could convert it to an Around the World award for only 120,000 extra points (75% more than the 160K I originally redeemed). Ummmm, no thanks. After a bit of discussion we agreed that, while it might not actually be valid in their system, I shouldn’t be penalized because someone misunderstood the rules a couple months ago when issuing it. So I was permitted to make my change – and I was still able to find seats on flights I wanted within a couple days of my ideal – and to keep the ticket.

So I ended up with this little bit of awesomeness:

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I get a new carrier (Swiss) as well as my first experiences in the Lufthansa and Thai Airways first class cabins. Only the segment between Auckland and Melbourne is in coach; the rest are all in the highest class of service available on the flight. I tried to mix Air Canada in for one of the transatlantic segments but couldn’t make that work. And I gave up the chance at a first class suite on the Turkish 77W, but those are apparently less consistent these days anyways so it wasn’t a sure think even if I did keep that route.

I am not complaining one bit, even if I did have to trade a boondoggle in Singapore for an overnight in Bangkok.

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SkyTeam heading south – Aerolineas Argentinas to join

Posted by Seth on October 22, 2010 under frequent flyer, News | Be the First to Comment

The SkyTeam alliance, oft faulted for their lack of coverage south of the equator, is working to rectify that situation with the announcement this week that Aerolineas Argentinas is expected to sign an agreement to join the alliance later this month. The carrier will aim to be fully integrated into SkyTeam at some point in 2012.

The move will open up a number of new destinations for SkyTeam in South America. It will also open up a number of routes to connect the dots between other cities served by the alliance. With the uncertainty presented by the recently announced LAN/TAM merger and those carriers participating in OneWorld and Star Alliance, respectively, this move ties up one of the larger carriers in the continent as part of SkyTeam.

Personally, I’m hopeful that they can be integrated quickly and that I can use points from various SkyTeam programs for interesting frequent flyer redemptions, including Ushuaia and the antipodal routing of Buenos Aires – AucklandSydney. I don’t know why, but I really want that line on my map.

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Using (and abusing) OnePass to Australia and New Zealand

Posted by Seth on August 4, 2010 under Trip Reports | 13 Comments to Read

Sure, Continental recently announced that they’ll be operating the 787 Dreamliner on the Houston – Auckland route next fall, but in the mean time getting to Oceania using their program requires a bit of creativity. Fortunately they have some of the most flexible rules regarding award travel routing, particularly to that region. Assuming that the seats can be found, there are quite a few options available. And I’m taking advantage of many of them on an itinerary that I just booked to New Zealand this December.

Perhaps the most significant benefit that the OnePass program offers is the ability to book travel to Southeast Asia and Oceania either across the Atlantic or Pacific ocean. I have a couple friends who even managed to book both on the same trip but it seems that the computers have finally closed that loophole. Still, the ability to go transatlantic opens up a number of additional carriers and routing options for getting to that part of the world. With Singapore Air limiting premium cabin reward redemption on so many of their aircraft these days having such flexibility is important.

In the end I managed to book an eight segment award and I’m holding out hope that the last couple segments I need can be picked up as awards if the inventory opens up. As a platinum elite such changes are complimentary. If I cannot find the seats then the cost of buying that ticket is relatively low. So what’s the routing? On the outbound I fly:

  • Newark – Munich: Lufthansa A340-600 First Class
  • Munich – Bangkok: Thai Airways B747-400 First Class
  • Bangkok – Melbourne: Thai Airways B777-300 Business Class
  • Melbourne – Auckland: Air New Zealand A320 Economy Class

The return trip is similarly enjoyable:

  • Sydney – Bangkok: Thai Airways A340-600 First Class
  • Bangkok – Istanbul: THY Turkish B777-300 First Class
  • Istanbul – Frankfurt: THY Turkish B737-800 Business Class
  • Frankfurt – Newark: Lufthansa A340-300 First Class

map

I even get about 10 hours in Munich and about 8 hours in Bangkok to see some of the sights. Every single one of the flights will be a new line though none are new airlines. It will, however, be my first experience in a proper international first class cabin and I get to compare a few different products. At 160,000 points and $175 in taxes it is hard to complain about just about anything with this trip other than that it is so short. It is no surprise that Continental continues to report in its quarterly calls that they are experiencing increased costs related to award redemptions since the move to Star Alliance.

Oh, and why am I going to New Zealand anyways? Some friends are chartering a plane from Air New Zealand and we’re going on some pretty incredible tours. Plus I will get to participate in the Star Alliance annual meeting a bit. Should be a great time.

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