Posted by Seth on January 26, 2012 under News | 
There have been a few stories today about the unveiling of the American Airlines 777-300ER cabin interior configuration. Most of them (including Ben’s) have been rather effusive, raving about the new Business and First class cabins. And, no doubt, the press photos of those look pretty nice.
But there is a third photo included in the press release, the shot of the economy cabin:
The good news is that the photo shows a pretty nice individual IFE screen, universal power plugs and a handset to control the IFE, meaning reduced likelihood of someone tapping on the back of your seat the whole flight. And those are all good things, but there’s one really big bad thing, too. The seating configuration appears to be incredibly tight. Based on this point of view it appears that the cabin will have a 3-4-3 configuration, bringing American in line with Emirates and Air France for offering one of the most cramped coach cabin configurations in modern aviation. The aisle actually looks ridiculously narrow, too, making me wonder if this is even a real shot of the cabin, but if it is that looks like a VERY uncomfortable coach experience.
Some back of the napkin math based on the size of the power ports and the representation of things in the image suggests that the seats are about 17" wide, maybe a tiny bit less. That’s quite a bit tighter than their current economy products, especially compared to their current long-haul configurations. And they’re articulating – or "slidey" – seats, which means the legroom gets worse when reclined. Ouch.
There was some suggestion that there is going to be a "Premium Economy" product rolled out as well, but no details on that in these photos or in the release. That leaves me a smidge skeptical. Adding that to match their oneworld alliance partners would make sense in many ways. It is also the fastest growing segment of seating in the industry. Then again, when starting from zero relatively recently, it is easy to make "fastest growing" show up. It would be a first for a US-based carrier, so it is worth keeping an eye on.
The premium cabins look quite nice. Matching Cathay Pacific for the business class seat is particularly nice. But most passengers are going to be stuck in those economy seats and it looks painful. I hope it is better than that makes it appear.
It also seems that American has decided in the past 8 weeks to shift the planes from the originally announced service to London, putting them on the Dallas-Sao Paulo route instead. That’s a pretty inefficient utilization plan for the newest, nicest, planes, so they must think they’re going to drive some serious premiums on the route. Good luck.
Posted by Seth on January 18, 2012 under Dining, Flying, Review, Trip Reports |
By the time we got to London we had been on the go roughly 34 hours. Sure, a decent amount of that time was spent in the glorious confines of Emirates‘ A380 First Class Suites but we were still pretty beat. The last flight of our vacation was all that remained – British Airways from Heathrow to JFK – in first class on the 747-400. When booking the flights I did my best to ensure that we would have the new first class product so as to hopefully experience the best that BA has to offer. When we got home I actually had to go back and double check to make sure that the product we saw was the new one; the experience itself wasn’t defining enough that I knew.
Yes, I had just come off of Emirates and their Suite so I’m sure that my point of reference is somewhat skewed. And I’m a bit disappointed that we couldn’t get a spa treatment in the Concorde Room lounge, though that is in part due to our short connection and my not pre-booking because of uncertainty with the connection times. But the seat itself was not particularly impressive, especially not for a first class product.
There is no doubt that the seat is good on privacy, but it isn’t particularly large. And, unlike other first class seats I’ve flown in, the British Airways seat tapers somewhat dramatically at the foot. Not enough to be uncomfortable to fly in, but I’m also not nearly the tallest or widest passenger they’re going to be dealing with; I’m actually probably smaller than average for the F cabin.
On the plus side, the soft product on board was incredibly good. I slept nearly the entire flight in the quite comfy PJs I was offered so I didn’t really eat or drink much, but the bits I had were very tasty. At the top of my list was one of the appetizers, a seafood dish that was delicious and also quite nicely presented.
I’ll give a bit of a pass on the lounge bit as missing the spa treatment was at least partially my fault. That said, the quality of the food served was, well, British. Not bad, but also not particularly awesome or inspired. And the soft product was very, very nice, definitely first class. But the hard product on board – the seat – really was a bit of a let down. I understand that the new seat – particularly the iFE options are better than the old one. To me that’s more a comment on how bad the old one was than an endorsement of the new product.
At this point I’d say that there are a number of business class products that I’d probably take over the BA first option, unless BA is pricing first at the business class price. In this case it was more or less free as an add-on to the Emirates fare home from Sri Lanka so I’m not really upset about it, but I was definitely expecting better from BA. I literally had to check after the flight to figure out if I really was on the new product. That’s probably not the impression they’re trying to leave with customers.
On the plus side, snagging seat 1K and getting to look out the front of the plane was pretty awesome.
Tags: A380, Airbus, Boeing, British Airways, Dining, Emirates, in flight, London, NYE2011, Photos, review, Trip Report
Posted by Seth on January 17, 2012 under Dining, Flying, Review, Trip Reports |
It took a long time before I managed to get myself into a proper first class cabin on a long-haul flight. I still haven’t actually done it all that often. And now I believe myself wholly spoiled from enjoying it in the future. I’ve had the great pleasure of flying in the Emirates A380 First Class Suite.
Coming home from Sri Lanka actually involved two flights in Emirates First, one on a 777-300 which is a proper F cabin and pretty impressive on its own. The seat is huge and offers a decent amount of privacy, though the 2-2-2 configuration does mean that the outside pairs involve climbing over someone or having someone climb over you for window/aisle access. As we were a couple traveling together it wasn’t a huge deal.
The other amenities on the 773 are comparable in many ways to the A380. Each seat has a private bar, though the good stuff comes from the flight attendants, not pre-stocked at the seat. And the ICE entertainment system is awesome in so many ways. Huge screens and options for both movies and music.
My only minor complaint on the first flight is that there was no meal service at departure. It is only a 3:30 flight and it leaves around 3am local time from Colombo. Still, the food options in the airport sucked and I was hungry. I chose to sleep through breakfast to try to actually get a couple hours of sleep so I basically had no food on the flight. Other than that, lots of fun.
Our layover in Dubai was just long enough to get lost in the lounge (I’ll post about that later) and then it was time for the crown jewel of the trip: A380 Suites.
The 773 provided a lot of space and privacy. The A380 bested it by far. The closing doors on the suites, in particular, was a nice touch for privacy. Also the 1-2-1 layout allows for isolation quite well, Sitting in the middle we were unable to actually see out the windows at all which was slightly annoying, but that’s how much privacy it afforded passengers. The photo below shows just how much space there is; my 22" TravelPro fit nicely under the desk at my seat, with plenty of room for the seat to still recline into bed mode.
The service started with the purser presenting our menus for the day and offering up some quite lovely advice, "The champagne today is, of course, Dom 2002." Suffice it to say, a bottle or two of that ended up in my belly. There’s a 21 year Single Malt and an 8 year rum, too, if that’s your thing. And the wine list was pretty impressive as well.
The food service was also at the top of my experiences, with a couple minor caveats. I liked the meals better than those I had in Lufthansa First last year. There were more choices, we were served more of them, and I thought that the quality of the food was slightly better.
My wife did remind me that the Lufthansa options are a bit more of a stretch in terms of providing a fine dining experience – fancier preparations and presentations – but I think that Emirates is nearly at the same level there and delivered on the attempt much better. Even the caviar service appeared better to me on Emirates.
You can eat anything you want off the menu whenever you want to. I understand that there is some flexibility to that effect on Lufty but they weren’t nearly as happy about providing it. And when I couldn’t make up my mind between the lobster and the lamb, the flight attendant solved that problem quite quickly, serving up both. They were delicious, though the lobster truly shined.
Oh, and then there was the shower. At roughly 35,000 feet over Ankara I stepped into my "spa experience" and enjoyed a quick rinse. We had been on the go for about 30 hours at that point and the shower was quite refreshing. I was somewhat concerned about the 5 minute limit on water but I ultimately found that by turning it off when soaping it was more than enough for me. There are a full set of shower amenities provided and the flight attendants are happy to explain the process to you, including the instructions to sit down on the bench should the plane encounter turbulence.
The flight attendant also made sure to ask what beverage I’d like to have when I finished my shower, and I came out to not only the aged rum that I had requested but also a fruit plate to have as a snack. She was top notch.
While she was great I cannot really say the same for her colleague across the aisle. My wife and I received notably different levels of service. Even when we specifically requested to dine at the same time we had issues with the timing of the food. Not the end of the world by any stretch, but it was a bit annoying. She was good, but not effusively so like the FA on my side.
There are some other things that are a little different with Emirates. There isn’t a proper amenity kit, per se, in that there is no little bag to take home with you.That said, everything you need – and then some – is provided either at your seat or in the lav.
And then, all too quickly, we were on final approach into London. The flight was only 7.5 hours. They were 7.5 hours of aerophillic bliss, but it was done. And now I am spoiled rotten. Flying in First will never be the same (though I’m more than willing to try just to confirm that concern).
Tags: A380, Airbus, Colombo, Dining, Dubai, Emirates, in flight, London, Lufthansa, NYE2011, Photos, review, Trip Report
Posted by Seth on December 16, 2011 under Internet, News |
Qantas announced today that they will be fitting their Airbus A380 aircraft with the OnAir SwiftBroadband connectivity suite, providing in-flight internet connectivity on trans-Pacific flights between Australia and the United States. The move brings WiFi connectivity to the fleet type but not GSM/GPRS mobile services so there will not be the option for in-flight voice or SMS/text services. The service trial is expected to start in February.
This is a similar system to that which Emirates will be using on their A380 fleet as announced earlier this week. It will also allow Qantas to remain competitive with United Airlines, which has announced intentions to outfit its entire fleet with WiFi, including the 747s they are flying to Australia.
No word on pricing yet, and the trial in February is for "business and first class passengers" according to one report, though I don’t know how they’ll keep the WiFi signal only on the upper deck. More details as they come out.
Related Posts:
Posted by Seth on December 12, 2011 under Flying, Internet, News |
Emirates has announced the activation of the OnAir in-flight internet service on their Airbus A380 fleet. The service, available today on 11 of 19 and installed from the factory on new deliveries starting in mid-2012, will allow for WiFi data service as well as GSM voice and data services for mobile phones.
The price-point for the service ranges from ~$7.50-$15, depending on the device type and amount of data consumed. They expect that the plans will more than meet the needs of their users based on testing they have performed over the past several months. The prices are lower than what Lufthansa charges for their services across the Atlantic so that should help with customer adoption.
Hopefully the A380 I’m flying in January is one of the 11 with the service active. I’d love to give it a try at that price point.
More from Emirates on the announcement here.
Posted by Seth on November 20, 2011 under Flying, Trip Reports |
I like to think that I have a pretty solid grasp of how revenue and inventory management work together within the airlines to control the price of a flight. I understand fare rules, inventory allocations and routing rules and I can generally figure out what’s going on. Heck, I’ve even built tools that help find the information and distill it to simple numbers. So I was incredibly surprised this weekend when I went to purchase a few "local" flights for our New Years trip to South Asia. Needless to say, the numbers were not playing nice.
I got an award flight into India using my OnePass miles from Continental and a revenue ticket on the return from Colombo, Sri Lanka on a combination of Emirates and British Airways. That part was relatively easy, though I did run into some issues booking one of the return options (now since discarded) via EgyptAir from Bangkok. But that was nothing compared to the crazy I experienced trying to buy the domestic flights in India and the short hop from Chennai to Colombo.
Here’s a screen shot from the ITA pricing engine for one of the flights we wanted:
Pretty simple, really. Based on that we should have been able to get the flight for about $200 without much trouble, right? So I started checking around a few different booking engines. Thanks to the various referral link/rebate options for flight bookings I was checking three different engines, Expedia, Vayama and CheapoAir (n.b. – those links earn me that rebate if you use them). The rebates offered vary so there is some flexibility in figuring out which is best deal but, all else being equal, I should be able to get the published fare from each, right??
Not at all.
For that flight which nominally cost $200 the options I got were $257 or $247 from Vayama and CheapoAir, respectively:
Exact same flight, date, time and fare bucket, but a price that was 25% higher. Zoinks! Fortunately Expedia was able to book the flight at the "correct" price for that one.
For the flight from Chennai to Cochin a few days earlier, however, CheapoAir was about $50 less than Expedia and actually ended up being less than the published price in ITA thanks to a coupon that they had published, a coupon that didn’t work on the above itinerary.
Similarly, for the flight to Colombo the ITA price seemed decent enough, with flights at the right time for what we wanted:
Once again, Vayama was terribly over-priced, even including the click-through rebate earnt:
And Expedia was still showing the published ITA rate:
But don’t forget to check the operating carrier, too. A quick visit to the SriLankan website pulled up this price:
That converts to USD $213 at the current exchange rates, a full $80 less than the fare published in ITA and a whopping $140 less than what Vayama wanted for the exact same rate.
So, is there a moral to the story? Maybe it is this: Airfare pricing is horribly inconsistent and near impossible for mere mortals to effectively and easily compare. It also further enforces my fears of how much worse it could get if the airlines continue to pull information out of the GDSes and move towards their direct sales model. In this case the direct model ended up saving me a few bucks, but only after quite a bit of digging to find the best price.
It really shouldn’t be this hard.
Related Posts:
Tags: award, Bangkok, British Airways, Chennai, Cochin, Colombo, Continental, EgyptAir, Emirates, frequent flyer, India, Jet Airways, Kochi, Madras, NYE2011, points, Sri Lanka, SriLankan
Posted by Seth on November 3, 2011 under frequent flyer, News, points |
Continental and Amtrak have been partners for many years, offering the ability to earn OnePass miles on certain routes in the Northeast Corridor as well as the ability to move points between both programs at a 1:1 rate. There are a number of incredibly attractive awards in the Amtrak Guest Rewards program and the fungibility of points between the two programs was a great benefit for members of both. That relationship is coming to an end at the end of the year.
The move is tied to the expiry of the OnePass program as the new United Airlines moves to their new MileagePlus program. Not too much of a surprise there as the partnership is with a program that will be dying. According to Amtrak, they are trying to keep the relationship alive with the new MileagePlus, but that deal has not yet been finalized so they are warning members now of the impending change according to UnRoadWarrior.
This announcement opens as many new questions as it provides answers.
Currently there is reciprocity between the Amtrak and Continental lounge memberships. But that is ending in February and there is not yet a finalized agreement to continue it. Amtrak’s top tier elites also get the lounge benefit and there have been many issues getting it honored in the newly re-branded United Clubs.
There’s also the relationship between Continental and Virgin Atlantic. Back when they didn’t have access to Heathrow the partnership was great for Continental. Now that they do have access to Heathrow – and flights from 6 US gateways – the value of that relationship is certainly lessened. And United has never had that partnership as they had the Heathrow slots. The two carriers both had arrangements with Emirates but both killed them. There’s also Eva on the Continental side (though they’ve applied to become a Star Alliance member) and Qatar on the United side.
Lots of open questions that still need answers. Perhaps this move with Amtrak is a hint. Or not. Nothing like the joys of speculation with minimal data to support a claim.
Posted by Seth on March 13, 2011 under frequent flyer, News |
Both halves of the new United, Continental and United Airlines, have had frequent flyer partnerships with Emirates for some time now. The level of the relationship has varied over the years, but there was something there. Not any more.
When Continental joined Star Alliance they announced that the few flights that used to be eligible to earn elite qualifying miles would no longer do so, making earning only for award (RDM) miles. A few months later they announced that the partnership would end completely in March 2011.
United had permitted earning of RDMs only on Emirates flights but also had permitted redemptions into Emirates’ first class cabin; Continental only permitted business class redemption. The United redemptions were on a separate chart which made them a bit pricier to redeem but they were there. Now they are gone.
According to a post by Lucky the United partnership ends on May 28, 2011. That’s not even 60 days away. The deadline is for both bookings AND travel benefits.
Not a lot of notice for the partner to disappear, though also not much of a surprise given the way the relationship has played out and the way the new United’s route map looks. And they do still have Qatar Airways as a partner, at least for now, giving them some coverage in the region.
Posted by Seth on November 18, 2010 under frequent flyer, News, points |
Earlier this week saw two announcements regarding growing alliances in the airline world. Russian carrier S7 joined the OneWorld alliance while JetBlue added another interline partner, Emirates.
The S7/OneWorld deal adds 55 destinations and 9 countries to the OneWorld route map, nearly tripling the alliance’s coverage in Russia, Central Asia and Eastern Europe. That’s a big chunk of the world that is now open to OneWorld partners. Additionally, frequent flyer reciprocity – including EQMs – is now in place for travel on S7 and credit to other OneWorld partners.
The Emirates/JetBlue deal continues the efforts of JetBlue to grow their airline partner portfolio for interline connections. The deal covers only ticketing and baggage check-through for now. Discussions about frequent flyer reciprocity are ongoing, as is the potential for ticketing through JetBlue channels; currently the interline itineraries are only available via emirates.com or other 3rd party booking engines. Emirates is the 6th interline airline partner for JetBlue, joining South African, El Al, Lufthansa, American Airlines and Aer Lingus.
In both cases it is nice to see partnerships grow. Ultimately that’s better for customers in just about every case.
Related Posts
Posted by Seth on July 20, 2010 under Internet, News |
As new aircraft models are launched the airlines often do fun, interesting and new things to attract additional business and help cover the costs of those multi-million dollar pieces of equipment. When the Airbus A380 went into service things like double beds (Singapore Air) and showers (Emirates) came about. With the eventual entry into service of the Boeing 787 Dreamliner there are similar promises of grandeur and benefits being made. Sortof.
Thomson Airways, the UK-based charter/tour operator, is expecting to take delivery of their first 787 in a bit more than 18 months. And they are starting the PR push now. Among the benefits being touted, more legroom in long haul economy that any other European leisure airline, in-flight broadband internet access and aromatherapy fragrances. The carrier also intends to fit the plane with a bar area that will provide, among other things, unlimited fresh fruit smoothies and mineral water.
Yup, all-you-can-drink smoothies. That’s something to look forward to in the air.
Posted by Seth on December 29, 2008 under Uncategorized |
There has been plenty of hype about the quality of the premium cabin in-flight product that Asian and Middle-East carriers are bringing to the skies. Singapore Air and Emirates have invested significantly in their A380 First Class experience. Singapore offers a double bed option for couples traveling together and Emirates offers a shower, among other benefits. But getting in to those seats is going to cost you a lot of cash; they cannot be booked using all those points you’ve been saving.
Singapore Air started limiting seats in their Suites by designating them a different booking class, and therefore making them ineligible for reward bookings, even for their own KrisFlyer members. Things got worse when they changed the rules on their new business class product, allowing redemption only using KrisFlyer points and then only at the unrestricted/double points level. Among other things this took the NYC and Los Angeles to Singapore non-stop flights away from partner award bookings, as they are configured in an all business class setup using the new product.
Emirates was actually letting folks still redeem for their premium cabin seats following the launch of their A380s earlier this year, but that well seems to have dried up, too. As of December 1, however, they apparently are no longer permitting any redemptions in either the business or first class cabins on those planes.
Qantas is in a similar position, blocking out their A380 first class cabin from reward redemption. A number of enterprising folks booked reward seats on flights that were operated by the 747-400 when the reward was booked, expecting that the aircraft would be swapped to the A380. As far as I know they have been successful in keeping their reward seats, but no new reward bookings are being taken on those flights.
Ten years ago the most luxurious way to travel was arguably the Concorde. Sure, the seats were small, as was the fuselage itself, but you were wined and dined and among the elite of air travel. And all the while it was bookable with reward points. I’m not saying that there were free seats out there every day for anyone who wanted one, but at least the option (or the dream) was there.
And then, just like that, poof. The option is gone.
Premium cabin long haul flights are still, by far, the best value for redeeming points, but it certainly is disheartening to see the greatest of the options disappearing. Hopefully the allure of the A380 will wear off and those seats will come back into reward inventory, but I’m not holding my breath.
