Posted by Seth on May 22, 2012 under Flying, News | 
When Southwest bought out AirTran they were quite up front about their desire to get rid of the 717s in their newly acquired fleet. Thanks to a new agreement between Delta and their pilot union, it seems like there is a deal on the table which will allow them to do precisely that. Assuming the pilots ratify the new contract Delta will lease 88 of the 717s from Southwest, putting them in to operation while also retiring the DC9-50s and some CRJs as well. The replacements will be in a capacity-neutral manner, which suggests more aircraft will be retired than will be brought in based on the seating densities.
The good news in this move is that fewer tiny regional jets generally should lead to a better in-flight experience for passengers. The bad news is that it may also lead to decreased frequencies as there will be fewer planes flying. Plus, the AirTran 717s are not known to be the most comfortable aircraft in the skies. That said, they are equipped with gogo’s in-flight internet service and Delta is also a customer of gogo so that should see the connectivity remaining in service.
As part of the deal with the pilots to bring the 717s into the fleet Delta will also be allowed to increase the number of 76-seat jets they have operated by regional carriers. These are not mainline pilot jobs, but the total number of regional pilot positions will likely remain steady as the smaller regional jets are retired and these are brought in to the fleet.
The overall position with the pilots at Delta seems to be quite positive these days. More flying will be mainline which means more pilots working for the parent company rather than a regional affiliate. It also seems relatively good for customers, with fewer of the small CRJs and the new planes all offering wifi and first class cabins. Seems to be mostly smiles all around.
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Posted by Seth on May 22, 2012 under Flying, News |
Looking to further leverage the value of the 787 Dreamliner on long, thin routes, United Airlines has announced today that they will be launching service between their Denver and Tokyo hubs starting in 2013. The route will begin with the 31 March 2013 departure from Denver; the first departure from Tokyo will be on 1 April 2013.
UA123 DEN1155 – 1500+1NRT 788 D 31MAR13-
UA122 NRT1640 – 1230DEN 788 D 01APR13-
Also of note on the schedule is that the total round-trip time for the flights is just over 24 hours. This means that there will be other connecting flights in and out of Denver to get the planes into position to operate the flights. Look for Houston-Denver to show up on the timetable operated by the 788 in the same timeframe.
Posted by Seth on May 15, 2012 under Dining, Flying, frequent flyer, Mileage Run, points, Review, Trip Reports |
Having had so much fun the last time around (plus, I did book five of these!) I was off again last week for a quick trip to Portland, Oregon, again for just long enough to have dinner before heading back home on the redeye flight. And, like last time, the trip was pleasantly uneventful. I didn’t put together a video this time, but it still was a reasonably fun trip to document.
Somewhat shockingly we left on time from LaGuardia and made it in to Houston early. Alas, only a snack plate so I declined (I had just eaten at my favorite NYC taco truck) and took a nap instead. Incredibly exciting, right??
Flight number two had a meal service offering up two options that both sounded decent enough. I asked the flight attendant to surprise me and I ended up with a ravioli-ish option in tomato sauce. Nothing to write home about, good or bad.
A couple hours later we were on final into PDX, though we came in from the "wrong" direction. The winds were different than any other time I’ve arrived in PDX so we came in from the other side. It gave me a very different view of arrival than I was expecting
The really good part of the evening came when I arrived in Portland. A friend who lives there was available to go out to dinner that night so he picked me up from the airport and we headed out to some awesome Cuban food at Pambiche.
Just a quick stay in Portland, however, so I was soon back at the airport, just in time to clear security and head over to the gate for my departure back to Chicago.
I was happy to be upgraded for the redeye, though that may have worked against me. The two folks in the row ahead seemed to become fast friends prior to departure and they kept chatting into the first hour or so of the flight. Mid-con redeyes are already bad enough. Having chatty passengers nearby didn’t help the situation. I still managed to get a bit of sleep and was semi-functional by the time we made it to O’Hare.
I did rather enjoy being the only passenger in the first class cabin on the 6am ORD-LGA flight not wearing a suit. It was a pleasant reminder that life can be fun without having to dress up to play a part.
Departure from O’Hare was right on time and pretty soon I was napping again, all the way to New York City.
We arrived early and an hour later I had navigated the bus/subway transfer – including helping another passenger who didn’t have a MetroCard and who only had bills – back in to Manhattan. The day was just getting started and I was ready to go. Or at least ready to try to survive on just a couple hours of sleep.
Like I said at the beginning, nothing too amazing on the flights, but it was a fun day. Special thanks to Luke for driving out to the airport to pick me up for dinner, and for knowing where the good food is in Portland. Definitely made for a great night.
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Tags: Chicago, Dining, Flying, frequent flier, frequent flyer, houston, in flight, New York City, PaxEx, Photos, points, Portland, review, Trip Report
Posted by Seth on May 14, 2012 under Dining, Flying, Mileage Run, Review, Trip Reports |
I had quite high expectations as I boarded United Airlines flight 15 from Newark to Honolulu. This is, after all, a flagship route and as a top-tier elite customer seated in the forward cabin I expected a level of service and comfort that would be truly unparalleled from the world’s largest airline. That expectation was shattered even before we left the ground when I was threatened with arrest for attempting to talk to the pilots before the cockpit door had been closed. Wh’ev.
Things went downhill from there.
One of the recorded pre-flight announcements indicated that the flight was operated by Continental Airlines, a brand that hasn’t existed since I put them out of business back in March. Seriously, it has been more than 8 weeks now. That they haven’t fixed the recording is an abomination and an insult to brand homogenization. Alas, following my prior chastisement I chose to bite my lip and accept that the flight was going to be a miserable 11 hours of my life rather than point out to the flight attendants that there was a mistake in the recordings that demanded resolution.
A meal was served shortly after departure. The flight attendants who had appeared so diligent in following my every move prior to departure had failed to notice that I had traded seats with another on the flight. This meant that my meal order was taken approximately 38 seconds after it should have been, with the FA going to the incorrect seat before finally noticing my new arrangements and coming over to ask what I wanted.
Continuing with the branding debacle which started with the announcement prior to departure, the linens, glassware and flatware were a mismatched mess of old and new names and logos.
The steak was fine – it tasted nothing like leather – but, as can be seen from the photo, there was no bread to be found anywhere near my tray. Truly insulting that the roll wasn’t served as it should have been.
The ice cream sundae trolley showed up after dinner, laden with gooey toppings and a few choices of digestifs for those of that persuasion. Of course, being a Hawaii trip I was more in to mai tais than liquor and I asked to have another. I was informed that the mai tais had too much sugar, meaning that I should stop drinking them. Oh, and no Grand Marnier, either. Alas, I was stuck drinking the cognac instead.
All this, and we still hadn’t cleared Wyoming airspace.
The flight continued, as did the abject mistreatment. I wasn’t awoken from my nap, meaning my fresh-baked mid-flight cookie cooled off before I could eat it. They simply do not taste the same when the cookies have cooled.
By this point in the flight, as if by some miracle, additional mai tais appeared in the forward galley and shortly thereafter at our seat. Of course, as part of serving the drinks at this point in the trip, questions were raised as to my consumption habits, including my willingness to mix rum drinks with other rum drinks and the impact that might have on my sobriety. Explaining to the flight attendants that getting drunk was the only way to deal with their subordination didn’t seem like the correct response; once again I bit my tongue.
About an hour before arrival our last meal was served, I accepted the tray from the flight attendant and then immediately realized my mistake. They served the meal with only 55 minutes remaining before arrival and that would mean insufficient time to digest before undertaking the hike from the gate to the curb. And I know how important it is to have time to digest before such strenuous exercise. I considered calling for a wheelchair to avoid issues but instead simply accepted the risk of getting a cramp as I walked out of the airport to our next meal.
Finally, our landing in Honolulu was anything but normal. We used a different runway than I’m used to from my previous trips to the island meaning that the views I was expecting on final approach didn’t materialize. It is hard to get good photos of a landing when the pilots change things like that on you without consultation.
At least the flight was finally over. Eleven hours I’ll never get back. Eleven hours of pure torture.
Yes, the entire post here was decidedly tongue-in-cheek. That said, the service really was rather below par from my previous experiences. Part of that stems from the downgrades in the service offered on the flight (fewer meal choices, entrees of lesser quality) and part of it was from a crew that didn’t really seem to be happy working, much less with a group of six guys in the forward cabin who actually intended to enjoy the trip rather than just idle through until the doors opened again on arrival. I really never did get a roll with my meal, for instance, and things like drink and snack basket service were essentially non-existent. Only one of the FAs was anywhere close to being personable. Oh, and the IFE on these planes really is an embarrassment. Just awful.
Clearly not actually a "trip from hell" but also not a particularly great ride.
Tags: Continental, Dining, Flying, Hawaii, Honolulu, IFE, in flight, Mileage Run, Newark, PaxEx, Photos, review, Trip Report, United, United Airlines
Posted by Seth on May 11, 2012 under Flying, frequent flyer, points, Review, Trip Reports |
I found it somewhat strange as I met folks in Puerto Rico last week; many of them wanted to know if it was my first trip to the island and I wasn’t really sure how to answer. Technically it was my third and it was the second time I actually managed to leave the airport, but it was still the only time I’d spent more than just a layover (the previous “visit” was about 3 hours in the middle of the night). Eventually I stopped trying to explain myself and went with the simple answer, that it was my first trip, but that seemed a bit like cheating. It did get me thinking about my previous trips, as well as the current one, and I realized that all three were flown on JetBlue. The first two were part of my All You Can Jet adventures a couple years ago and this time I had a choice – flights were pretty much the same price across a couple carriers – and I quite happily ended up on JetBlue once again.
Things started a bit ugly on Monday morning. The security line at Newark A2 was, as it often is at 7:30am, a complete mess. I could have splurged for the Even More Speed benefit from JetBlue but I managed to use my United elite status to get into the elite line. It helped a bit and soon enough I was inside security, ready to board If the Blue fits… for the 3.5 hour flight to San Juan. The line for departures was reasonably short and very soon after an on-time push-back we were on our way.
Booking on JetBlue I knew there would be no upgrades, something that I almost certainly would have received on United. Not a big deal for the short, daytime flight in general, and with the standard 34″ pitch on their A320s the JetBlue seats were plenty spacious for my needs. Plus, the snack options are way more fun on JetBlue; these were not the only two packs of Animal Crackers I had on the flight.
The flight was completely uneventful. I ate my snacks, read a bit and stared out the window at the Atlantic ocean.
Three hours later we were touching down at SJU, ready to get the week rolling.
There was a minor delay getting a JetBridge operator when we landed. Not a big deal at all as we were waiting on checked bags anyways and we had arrived early.
On the return flight I managed to tease myself a bit by taking a peek at the new JetBlue terminal at SJU. It is going to be a tremendous improvement from the existing facility when it opens later this month.
We successfully navigated the USDA inspection and the TSA process and shortly thereafter found ourselves in the rather Spartan gate area. This is, unfortunately, the one JetBlue focus city/hub where they do not offer free WiFi. Hopefully that gets fixed with the new terminal opening up. The good news is that we didn’t have long to spend in the terminal before we boarded our flight back to Newark.
A couple weeks ago JetBlue’s twitter account had mentioned a new feature beer in their service for the summer: Brooklyn Summer Ale. Given the opportunity to make friends with the flight attendants I rarely shy away and this seemed a perfect situation to play that game. While boarding was still happening I went back to the galley to see if they had actually stocked the new supply. It is a good thing I checked as they had it in the cart but it wasn’t cold. That could have been a disaster.
Seriously, though, it was a great ice breaker with the crew and we joked most of the trip back while I snacked away on cookies and beer – the sort of dinner that frequent fliers eventually come to know and love. Sure, I could have purchased one of the snack boxes for more sustenance, but they really don’t do much for me. I’ll stick with my empty calories, thank you very much.
Despite an evening arrival and weather in both San Juan and the Newark area the flight was, miraculously, on time. Shortly after wheels down I was in a car headed home; I was inside my Manhattan apartment only 45 minutes after we landed. Not bad at all.
For a few years now I’ve maintained that JetBlue offers the best coach class service. This trip further reinforced that notion for me. The product is simple but easy to deliver consistently and with a smile. The crew once again did that, making the few hours we spent together in the air fly by quite quickly and pleasantly once again. Yes, I gave up slightly more valuable points (though JetBlue is working on that to some extent with the upcoming partner opportunities) and I gave up the upgrade. I still had a great flight experience. Some days that’s really all that matters.
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Tags: Dining, elite status, Flying, frequent flier, frequent flyer, IFE, in flight, JetBlue, Newark, PaxEx, points, review, San Juan, United, United Airlines, upgrade
Posted by Seth on May 10, 2012 under Flying, Internet, News |
American Airlines announced that they are moving forward with a retrofit of their long-haul fleet, updating the cabin interiors to improve the premium cabin experience. Mostly. The upgrades will expand the deployment of the new business class product, previously announced for the 777-300s which the company will begin receiving later this year. It will also mean the removal of the first class cabin on those aircraft, continuing a trend in both the global and the US markets to limit the long-haul premium cabin offerings to select markets with demonstrated demand. The retrofits are slated to begin in 2014.
The new business class seats will be retrofit into the carrier’s 777-200ER aircraft and into a portion of their 767-300ER aircraft. The 767-300s which are not reconfigured will be retired from the fleet.
The carrier has also indicated that their Main Cabin Extra configuration, offering an additional 4-6″ of legroom, will be part of the redesign on the 763s and 772s. On the 772s there will be 5 rows of these seats, 45 of the 215 total economy seats. On the 763s there will be only two rows of Main Cabin Extra, 14 of the 181 total economy seats. Customers holding elite status in the AAdvantage program, as well as with oneworld partners, will have access to the MCE seats.
The new cabin configuration will also include major upgrades to the in-flight entertainment systems and in-flight connectivity options. The IFE system for the 772s has impressive spec’s. It will have roughly 700 hours of audio and video available, up to 120 movies, 180 TV programs, 350 audio selections and 30 games. In business class the screens will be 15.4″ while economy will have quite generous 9″ screens. All seats on the 772s will have 110V outlets and USB plugs as well.
UPDATE: AA has confirmed that the regular main cabin seats will be 3-4-3 on both the 777-200 and 777-300ERs, and without any extra pitch. That’s going to be quite tight.
The satellite-based WiFi service will allow for global connectivity for customers. That said, no vendor has been chosen for the implementation yet so there is plenty of time for the company to see how the various options in the market shake out in the coming months, particularly as others add similar service, to pick the correct product for their fleet.
The 763 refits will not include the new IFE systems; the company will continue to rely on personal tablets for business class passengers on those aircraft for the IFE systems. The 763s will also not receive the WiFi connectivity. Combine that with the very limited MCE seating and those might just become the aircraft to avoid in the American long-haul fleet.
I’ve read through the release now a few times, looking for some hint of a magic paragraph previously missed which makes the planned upgrades tremendous. I still cannot find it. The release has many exciting phrases like “among the first in the industry” and “Business Class suite.” These plans, unfortunately, seem to be mostly playing catch-up to the rest of the industry. The “new” business class seats are based on the same product that US Airways just completed deployment of on their A330 fleet. The IFE upgrades are great, assuming you’re on the 77s; the 763s, not so much. And the seating density of the new seats raises a few red flags.
Type for type, United will offer more premium cabin seats (admittedly not all with direct aisle access) and more economy seats with increased legroom., along with a comparable IFE and connectivity scheme. And United is rolling out the seating and IFE config this year, not starting in 18 months. Delta is similarly ahead of American in the offering, both in terms of timing and product.
I have to give AA credit for trying to build a buzz about the announcements. The press conference included a number of bloggers and other social media folks, trying to tap in to the newer venues for sharing such announcements. And the bit I managed to catch on Twitter suggests that it has worked in come circles. Still, the implementation of these changes are 20 months off. It is going to be hard to keep the buzz alive that long.
There is no doubt that it is increasingly difficult to both offer a top-notch product and to do so in a manner that allows a company to remain competitive in the ever-changing market. In this case, however, it seems that American is barely even able to play catch-up, much less leap ahead. And if this is supposed to revitalize the company, inspiring creditors to ride out the bankruptcy and see a strong future for the carrier I’m very concerned about their strategy. The phrase “too little, too late” comes to mind.
For a different, and somewhat more positive, take on the new seats check out Gary’s post here; he was at the event where they were unveiled.
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Tags: American Airlines, bankruptcy, Delta, Flying, IFE, in flight, internet, OneWorld, PaxEx, United, United Airlines, upgrade, US Air
Posted by Seth on May 8, 2012 under Internet, News |
In-flight internet provider Gogo has announced a deal to purchase a 1 Mhz slice of spectrum from competitor LiveTV in order to increase the amount of bandwidth available to their product. The deal is subject to approval by the FCC and is expected to close later in the year. LiveTV had previously designated the spectrum for their Kiteline product, a system that never really took flight and which was formally terminated two years ago.
“In many ways, Gogo has continued to expand its Air-to-Ground network and will soon launch ATG-4, which is expected to significantly improve capacity,” said Gogo’s president and CEO Michael Small. “Acquiring the 1 MHz spectrum license from LiveTV will play an integral role in our continued expansion activities and help us deliver a performance boost for end users.”
Even though this will essentially consolidate the entirety of the spectrum used for Air-to-Ground services into a single company, it seems that allowing this to proceed is still the best option for consumers. There are other competitors – via satellite – also in the space so the theoretical monopoly doesn’t really exist. And that is the only justifiable explanation I can see for the FCC to consider blocking the move.
The biggest surprise, in many ways, is that the deal took this long to reach. LiveTV is still supporting the old Airfone network and customers in a limited manner so there is some income associated with that network. Still, the JetBlue subsidiary has long ago given up expanding the use of that spectrum. In other words, it is sitting largely idle and adding minimal value to the company and to the traveling public. Then again, with only one suitable customer for the spectrum purchase, I can understand taking a bit of time to negotiate a good deal.
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Posted by Seth on May 3, 2012 under Trip Reports |
After spending my first several hours in Rio on the beach it was time to expand my horizons. Literally. There are two main attractions other than the beach – Sugarloaf and Christ the Redeemer. I didn’t have time to do both so I made the choice to go with easy and convenient. I hopped in a cab and headed to Sugarloaf to ride the tramway up to the top and look out over the beaches and skyline. Not nearly as high in elevation as Christ the Redeemer, but way more convenient to get to. And I managed to get a bit of both in anyways.
The cable-car ride up to the top of Sugarloaf is split into two sections. The views from the first base station are pretty impressive in their own right and there’s another bonus available. The lower station also happens to have a heliport built in allowing for tours of the area ranging from a 7 minute trip up to Christ the Redeemer and returning along the beach to hour long trips that cover the whole region. I had the conversion rate wrong in my head so I miscalculated the price of the short trip and thought it incredibly cheap (turns out it was just a fair deal) so I went in to ask about taking a ride.
A trip requires a minimum of three passengers and a maximum of four. I wasn’t going to be able to go just on my own. Fortunately for me, however, there were three women who had purchased a tour and there was an empty seat still on that trip. I was booked within moments and headed out to the helipad, hopeful that the clouds would clear and that we’d actually get up to Christ the Redeemer; it was iffy and no guarantees. Once again the timing worked in my favor and as we were loading up the helicopter the clouds cleared enough that we would be able to make the flight.
Moments later we were circling above the statue, looking down at the statue, the beaches, the city and the people of Rio. It was awesome.
Not surprisingly the 7 minute tour lasted exactly 7 minutes. And as we landed the next group was queued up and ready to go. I headed off to the next stage of the cable car and up to the top of Sugarloaf.
I was sold on Sugarloaf with the promise that every time you turn a corner the views are even better than the past ones. Ygor couldn’t have been more right about that. There was a small jungle at the top station and I wandered through, coming out at the edge of a cliff overlooking the downtown airport, with planes coming and going. Back out the other side were vistas of the beaches and the skyline, depending on which direction I turned (like the first photo in this post).
As I started to head down from the peak the weather quickly worsened. The wispy clouds that earlier threatened our flight up to Christ the Redeemer quickly switched to a full-on rain storm. I was soaked by the time I got in to the taxi at the bottom (the cable car is enclosed but there was some outdoor time between the rides) but I got a cab and made it to the airport without any trouble at all.
It was a tremendous finish to a wonderful day. Sure, the commute is a bit of a pain, but a day on the beaches and in the skies of Rio definitely didn’t suck. I’m quite happy I made the trip.
Posted by Seth on May 1, 2012 under Flying, Review, Trip Reports |
My trip to Rio was pretty ridiculous. I was scheduled to be on the ground only about 12 hours in total, with a travel time of about 16 hours each way. Probably not the most rational trip, but that just means it makes more sense to me. Flying via Houston in both directions I was fortunate to be on one of the United Airlines 767-400s that has been retro-fit with the new lie-flat seats up front and AVOD and E+ in the back. I was seated in coach for the long-haul segments (the short-haul upgrades did clear, but nothing particularly remarkable there) and I was very much looking forward to giving the new seats a try.
For the southbound segment I was seated in the bulkhead window seat and I had an empty seat next to me. The bulkhead offers up plenty of legroom and I generally prefer the fixed arm-rest in between the seats. The main drawback of this seat, as seen in the photo, is that the window is missing. It is possible to lean forward an look out, but that isn’t particularly comfortable for very long.
The food was rather awful – long-haul coach meals have suffered greatly in my recent trips – but it was enough to hold me over until the movie was over and I was ready to sleep, something that I did reasonably well with the space I had available, along with the pillows and blankets from both my seat and my unoccupied neighbor.
Speaking of the movies, I was very impressed with the selections available on the system. There were roughly 150 titles listed. Filtering out the multiple language listings of the same films there were still around 100 to watch and the collection spanned a broad range, from true classics (e.g. Breakfast at Tiffany’s and Casablanca) to more recent classics (e.g. The Princess Bride & Ferris) to a decent smattering of recent releases. It isn’t the absolute broadest collection I’ve seen on a plane, but it was more than enough to keep me entertained. I was also quite happy to see that there is a USB plug attached to the video screen. Charging my phone from there while I slept meant waking up with a full battery, ready to attack the day.
The return flight was roughly the same. I was still in a window seat in the E+ section but not the bulkhead. To me it felt like about the same amount of space overall, with the obvious difference of having a seat reclining into me. The food was similarly awful and the sleep similarly coach-induced.
I had a bunch more photos to share of the in-flight experience. Alas, I left my laptop on the plane at the end of the trip and when I returned 3 hours later it was gone. If anyone sees a used red Asus eee 10" with a gouge in the top cover on sale somewhere please let me know. I’m in the market for one.
Also, keep an eye out for a couple more posts from this trip covering the time I spent on the ground in Brazil. I may have only been there for 12 hours but I packed a whole lot of fun into the trip.
Posted by Seth on April 23, 2012 under Flying, News, Review |
It was on a United Airlines 767-200 somewhere near Memphis that I awoke with a chill running down my spine. The chill was two-fold. First, I had been having a dream that the United Club in Terminal E at IAH was setting up a space for the ShamWow guy to sell his wares in the club. Plus, I was actually cold. Given that at least one of these could be somewhat reasonably addressed, I asked the flight attendant for a blanket. She noted that they had the new ones on board. I got excited. She shook her head, suggesting that I get over it quickly. She was quite right.
The good news, I suppose, is that the blanket has a bit of texture to it. I actually like that feel a bit. But that’s the only good that there is to share.
The blanket is small. I measured it at roughly 24"x48" (photo below is it laid out on a beach towel that I normally travel with). The FA noted that I could use it like a shawl, covering either my torso or my legs but not both. She was quite right about that.
The other problem with it is that it isn’t really a blanket so much as a gauzy wrap. It provided nearly zero warmth until I doubled it over, making it even smaller than the as-built size.
There are new "blankets" coming to the United Airlines. And they suck.
Here’s hoping the ShamWow part of the dream doesn’t come true, too.
Posted by Seth on April 22, 2012 under Dining, Flying, Review, Trip Reports |
Many warned me about the PrivatAir 737 operating as Swiss for the flight between Zurich and Newark. Beyond the geek factor of an all-business class config (my second such flight of this quick RTW trip) the product is actually not all that amazing. The seats are old and the IFE limited. Still, I wanted to have the experience for myself so I could report first-hand on what it was like. They were all pretty much dead on.
After spending my short layover in downtown Zurich on the lake, joining with seemingly everyone else in town heralding the arrival of spring, I made my way back out to the airport for a quick lounge visit and then on to the plane. The lounge in the main terminal area was pretty nice, but the flight departed from a separate section of the airport, a tram ride away. The lounge there is a contract lounge that isn’t particularly bad, but it also isn’t as nice as the Senator lounge in the main area.
Boarding 50ish folks on to a 737 is incredibly quick and easy and we were underway right on time, with a quick climb out and fly-by of downtown as we left the area.
The flight departed around 5pm, meaning it was time for dinner shortly after departure. Perhaps the best part of the flight is that the food appears to be catered up to the Swiss standards. It was quite good and comparable to the meals I’ve had on their regular flights. Except that they didn’t have ginger ale catered on the plane. That was rather annoying, though I also probably didn’t need any more rum so perhaps a blessing in disguise. Having indulged on meats for my previous flights and also downtown I switched to the fish options on the flight. Quite tasty.
After dinner it was time for a nap. My body was starting to fight back against the crazy time zone shifts and it was time to succumb for a few hours. The seat reclined to its angle-flat position and I grabbed the digEplayer to zone out for a bit. I was rather disappointed with the very limited selection of titles – only 10 – on the player. Fortunately I was asleep pretty quickly so that was less of an issue.
A few hours later it was time for second dinner. Really just a small snack served from casserole dishes rather than individually prepared, at least they were willing to offer up seconds (though I found this out after calling it a day on the meal). Tasty enough, but not particularly substantive as a meal.
Not much later we were making the left turn down the Hudson and beginning our approach into Newark, with the sun setting off to the west.
I expected the seat and the IFE to be iffy. That expectation was met quite easily. I also expected the food and crew to be on top of things. Alas, only the food was. The crew was somewhere between standoffish and outright ignoring me for long periods of time during the trip. Part of that might be just in comparison to the effusive and somewhat over-the-top service levels of the Asian carriers, but I really did feel like a second-class customer sitting on the plane for most of the trip.
Overall, the trip probably rates a C+ to B-. The crew was the biggest surprise, while the seat and IFE weren’t a surprise but still dragged down the score. Given another option, I’d avoid the PrivatAir option unless you really want the all business-class option or that’s what works with your schedule/budget. Also of note, the Zurich-Newark route is no longer served by PrivatAir, so it isn’t as much of an option anyways.
