Posted by Seth on February 5, 2012 under Flying, Review, Trip Reports | 
The route network of Adria Airways is a bit limited, as is their overall fleet (13 planes, 10 of which are CRJ-200/900s), but when Ljubljana is your destination, as it was for me, they’re definitely the carrier of choice. OK, fine, the CRJ-200 is a pretty miserable experience, even with the friendly Adria flight crew, but the flight actually wasn’t bad at all.
Adria actually blocks the front few rows of the CRJ200 as "Business Class" though the offerings aren’t particularly impressive. I was flying in economy and, other than no mini bottle of water prior to departure, I think the service was pretty much the same. I was fortunate to have an empty seat next to me so I was relatively comfortable for the flight.
The trip from Munich to Ljubljana is a quick one, only about 35 minutes in the air, so no service during the flight though I didn’t mind much. I was rather distracted by the beautiful views out the window. I love flying over snow-capped mountains.
The approach into Ljubljana was similarly beautiful, particularly with the mountains off to the side behind the airport. It makes for quite a first impression getting off the plane.
The flight was quick and pleasant. No service to speak of but really not an issue for 30 minutes in the air. And given their awesome connectivity in the region I can see flying Adria more often if in the area again. And, given how beautiful Ljubljana is, I hope to be back in the region sooner than not.
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Posted by Seth on January 30, 2012 under Flying, News |
I love when our elected representatives decide to speak up and express just how idiotic their thoughts are. I’ve heard a Representative state for the record that she thought Adobe Acrobat should be outlawed, for example, but I’m not so convinced that her view there is more ridiculous than that put forth today by Representative Tom Graves of Georgia. Graves, who represents Georgia’s 9th Congressional District (North of Atlanta, up to the Tennessee, North Carolina and Alabama borders), has announced that he will be introducing legislation which will repeal the DoT rule requiring airlines to list the full price of tickets, including all taxes, when they advertise.
This rule, put forth as part of the DoT’s consumer protection efforts, has come under attack from such legendary consumer advocates as Sprit Airlines, who is complaining the rule violates their first amendment rights because they cannot advertise one number and then charge a completely different number when the customer goes to actually make the purchase. Seems like just the sort of actions that should be protected, right?
The Congressman has a very simple premise for why the rule is bad: It prevents the airlines from indicating what part of the fare is actually the fare and what part is taxes and fees.
The federal government should not be inserting itself in the private sector to limit consumers’ ability to see how much they’re getting taxed. If the American people can’t see these costs clearly, I fear it will be easier these fees and taxes to be raised without their knowledge.
There’s just one problem with this line of thought (two, really, but I’m ignoring that the second line there isn’t a complete sentence): it is completely unfounded in reality. There is absolutely nothing in the rule that prevents the airlines from explaining in excruciating detail how much the taxes are and how much the fare is. There is nothing preventing them from reminding the consumer that there are a dozen or so different taxes and fees on the average airfare and way more on international itineraries. What the rule does, however, is prevent an airline from advertising a $9 fare which cannot be purchased for less than $20, no matter how hard you try. And that’s a good thing for consumers.
Fare listings like these, which are fully compliant with the rules, make it quite clear what the taxes and fees are, without violating the DoT rules:
And, yet, somehow apparently it is actually impossible for the airlines and OTAs to actually publish the information this way, as they are inhibited by the DoT rules. Strange, isn’t it, how they’ve managed to do it anyways??
I understand the complaint that nothing else in the USA is required to be marketed with the all-in price rather than allowing for customers to be surprised at the cash register. Let’s not use the examples of things that are bad for us as citizens as examples of why progress shouldn’t be made. Let’s got the other direction instead. Let’s hold hotels and rental car companies accountable, too. Let’s stop rental car companies from hiding the 50%+ surcharges until the final page of the check-out process. Let’s stop hotels from adding on $15-30 or more, per guest, per night, as a "resort fee" rather than actually including those charges in the fine print. After all, you cannot avoid paying them.
There is nothing wrong with calling attention to the fact that the average airfare has so many taxes associated with it. But pretending that there is some unwritten rule out there which is somehow preventing airlines from actually doing so is just plain lying.
Time to step up and face the facts, Congressman Graves: you’re full of it. Step up and do something that actually helps your constituents rather than lying to them. I’m sure they’ll appreciate it when elections roll around.
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Posted by Seth on January 29, 2012 under Flying, News |
What happens when an airline CEO gets ahold of a Twitter account? In the case of JetBlue CEO David Barger, the answer is an entertaining amalgamation of content. And some of it is even about the airline. Actually, this week, a ton of it was about the airline.
In a guest post I’ve got online for Flying with Fish today, I take a look at route scheduling, as seen through the lens of Barger’s Twitter feed. He gives hope to some communities (PVD, I’m looking at you) and dashes the dreams of others (HVN, MSN, LAL and MLB all take a hit). Even better, however, is that he also manages to engage others from within the company.
Then again, maybe "better" isn’t the correct term there. Being told to zip it by your Corporate Communications group probably isn’t the most appealing tweet to read.
Anywho, give the post a read; there’s some interesting stuff in it.
Posted by Seth on January 27, 2012 under Flying, Trip Reports |
Take a random, tiny airline with a handful of prop planes flying the islands of Hawaii and give them a little bit of encouragement and what happens? Something ridiculous like this. Mokulele is a regional operator in Hawaii, flying a few Cessna aircraft on hops within the islands. And now they’re aiming big, really big.
The company has received approval to operate scheduled charter service from Honolulu to Rockford, Illinois and continuing service to London‘s Stansted airport. Of course, they won’t be doing this with their Cessnas. They are chartering a 767-200 aircraft to run the operations. I cannot imagine that it will be a particularly comfortable in-flight experience, nor a particularly cheap one. We are talking about roughly 18-20 hours wedged into a tight, charter seating configuration with minimal amenities.
Still, the lines and the operator have me pining for a chance. Oh, and I’m going to be in Hawaii anyways at the beginning of June thanks to the inaugural Hawaiian Airlines JFK-HNL service, so I’ve got the opportunity.
Now to see just how ridiculous it prices.
Hat tip to the folks at NYC Aviation for sharing the details on this one.
And, as always, thanks to GCMap.com for the cool maps.
Posted by Seth on January 26, 2012 under News |
There have been a few stories today about the unveiling of the American Airlines 777-300ER cabin interior configuration. Most of them (including Ben’s) have been rather effusive, raving about the new Business and First class cabins. And, no doubt, the press photos of those look pretty nice.
But there is a third photo included in the press release, the shot of the economy cabin:
The good news is that the photo shows a pretty nice individual IFE screen, universal power plugs and a handset to control the IFE, meaning reduced likelihood of someone tapping on the back of your seat the whole flight. And those are all good things, but there’s one really big bad thing, too. The seating configuration appears to be incredibly tight. Based on this point of view it appears that the cabin will have a 3-4-3 configuration, bringing American in line with Emirates and Air France for offering one of the most cramped coach cabin configurations in modern aviation. The aisle actually looks ridiculously narrow, too, making me wonder if this is even a real shot of the cabin, but if it is that looks like a VERY uncomfortable coach experience.
Some back of the napkin math based on the size of the power ports and the representation of things in the image suggests that the seats are about 17" wide, maybe a tiny bit less. That’s quite a bit tighter than their current economy products, especially compared to their current long-haul configurations. And they’re articulating – or "slidey" – seats, which means the legroom gets worse when reclined. Ouch.
There was some suggestion that there is going to be a "Premium Economy" product rolled out as well, but no details on that in these photos or in the release. That leaves me a smidge skeptical. Adding that to match their oneworld alliance partners would make sense in many ways. It is also the fastest growing segment of seating in the industry. Then again, when starting from zero relatively recently, it is easy to make "fastest growing" show up. It would be a first for a US-based carrier, so it is worth keeping an eye on.
The premium cabins look quite nice. Matching Cathay Pacific for the business class seat is particularly nice. But most passengers are going to be stuck in those economy seats and it looks painful. I hope it is better than that makes it appear.
It also seems that American has decided in the past 8 weeks to shift the planes from the originally announced service to London, putting them on the Dallas-Sao Paulo route instead. That’s a pretty inefficient utilization plan for the newest, nicest, planes, so they must think they’re going to drive some serious premiums on the route. Good luck.
Posted by Seth on January 25, 2012 under Dining, Flying, Review, Trip Reports |
A trip from Stockholm to Istanbul shouldn’t take 4 days. That said, it can if you want it to thanks to the joys of airline scheduling and the rather impressive route network of Star Alliance within Europe, I managed to schedule just such a trip, with stops along to way to see friends and also three new (to me) cities. First on that list was Berlin and the flight down was on SAS.
The flight was relatively quick and uneventful. I actually remember very little of it thanks, in part, to a rocking hangover. But nothing really happened that was at all special. I was hungry so I bought the chicken salad snack box during the flight (all food AND beverages were BoB only!). The Swedish version of pasta salad isn’t really my thing, but it wasn’t bad. The chicken and the lettuce part of the salad were pretty good. I’d call it overpriced in general, though not really so bad once you figure in both the Scandinavia and airplane markups.
The most memorable bit of the flight for me was the final approach into Berlin’s Tegel airport. It was right a sunset and that let to some great views of the suburbs, Tegel airport and the general area as we made our way down.
Like most flights, this one wasn’t really all that special, either good or bad. That’s just the way I like them.
Tags: Berlin, Dining, EuroHopping, Flying, in flight, Photos, review, Star Alliance, Stockholm, Sweden, Trip Report
Posted by Seth on January 24, 2012 under Flying, News |
Spirit Airlines is protesting the new fare rules requiring full disclosure of all costs for a flight, claiming that the government is requiring them to hide the taxes from their customers. And they’re doing it in style. Their main homepage now shows this when you visit:
If you click the link offered you get this:
Thanks to the U.S. Department of Transportation’s latest fare rules, Spirit must now HIDE the government’s taxes and fees in your fares.
If the government can hide taxes in your airfares, then they can carry out their hidden agenda and quietly increase their taxes. (Yes, such talks are already underway.)
And if they can do it to the airline industry, what’s next?
As the transparency leader and most consumer-friendly airline, Spirit DOES NOT support this new USDOT mandate. We believe the better form of transparency is to break out costs so customers know exactly what they’re buying.
The scary thing here is that I almost actually agree with them.
It is true that, by requiring the big, final price number to be displayed to the customer the actual tax burden is obfuscated. So they’re not really wrong there. But that obfuscation also prevents all sorts of other fees from being hidden, the sorts of fees that Spirit is famous for. And that’s a good thing.
Plus, at the end of the day, most customers care much less about how much of the fare is for taxes and how much is for the airline. A $300 ticket is a $300 debit on my credit card. Whether the airline keeps $150 or $250 of that doesn’t skew whether I think it is a good price for the trip.
Besides, there is nothing stopping Spirit from showing the full breakdown underneath the all-in price. That way they can continue to be a "transparency leader and most consumer-friendly airline" as they always have.
Posted by Seth on January 23, 2012 under frequent flyer, News, points |
Hawaiian Airlines and JetBlue will announce today a partnership for both travel and their frequent flyer programs. The deal comes on the heels of the recent announcement of new service by Hawaiian Airlines with the upcoming launch of non-stop service between New York’s JFK and Honolulu. While the Hawaiian service doesn’t start up until June, the deal will start sooner, with the carriers routing passengers via Los Angeles for one stop service on interline itineraries.
JetBlue has been steadily growing their roster of interline partners but one one of those – American Airlines – has any form of points reciprocity set up. This deal will include at least some reciprocity on the frequent flyer side. Full details are yet to come, but it is nice to see benefits in both the flight and loyalty programs coming to fruition.
More details to come as they are made available…
Posted by Seth on January 20, 2012 under Dining, Flying, Review, Trip Reports |
Any trip that starts with a dozen folks hanging out in the lounge, enjoying a few drinks before the flight, has strong potential. That I had already been in the lounge 2+ hours when the others started to arrive didn’t hurt the situation either. And the fact that my upgrade into the BusinessFirst cabin on the 757-200 had cleared at the time of booking made things even better. So it was slightly lubricated that I made my way down to the duty free shop and then to the gate for a flight from Newark to Stockholm.
Boarding was a bit of a mess, even though we arrived at the gate towards the end of the process. We were awaiting the last of the duty free deliveries which took us precariously close to departure time and my mobile boarding pass failed, causing me to hunt down a printed one while the gate agent dealt with some other issues which involved the police. Still, I had sufficient time to stow my bags in the overhead and settle in to 1E with a glass of champagne prior to departure.
I also was able to find the International Concierge working the flight, despite his best efforts to remain invisible in the cabin. Somewhat critical to the success of our first day in Stockholm, I requested access to the arrivals facility that the BusinessFirst service provides. In Stockholm this is a day room at the Radisson Blu hotel in the airport. There were four of us in the forward cabin so four rooms were requested. And he actually followed through on the request; the agent meeting the flight knew that we needed the rooms and was ready for us (sortof).
I chatted with my seatmate a bit during our short taxi out to Runway 22R and the ~7.5 hour flight to Sweden began.
It turns out that there are only two bottles of Heidsieck Monopole catered in the forward cabin on a 752. Those went pretty quickly, starting with the warmed nuts service and lasting part of the way through the appetizer service. The nuts were not particularly memorable but the apps were. Both the cold seafood soup and the beef empanada were quite nice. There was a salad, too.
I took a risk when ordering dinner: I chose the miSteak. It is a complete crap-shoot taking that route. Sometimes the meat is horribly overcooked and miserable. For this flight, however, it was cooked to a reasonable medium doneness (still way overcooked for my tastes, but at least edible) and actually tasted pretty good. The accompanying sides (creamed spinach, asparagus and a potato patty of some sort) were not particularly memorable, either for being good or bad.
And then there is the hour-long foodgasm that is dessert on the BF flights. First was the cheese plate, served with a reasonable glass of Port. Not particularly great cheeses, but the flavors were where they should be for the types served. Next up was the ice cream sundaes. I only had one (caramel and chocolate, thank you very much), but there were extras making their way back to the galley which may have been waylaid by a couple of the other guys. And then there were the pastries. They’ve got nothing on Austrian, to be sure, but they were pretty tasty.
And then it was time to try for some much needed sleep. I actually managed to get 3-4 hours which is pretty good for an eastbound redeye; it helps that this is one of the longer flights being run out of Newark to Europe. Plus, I managed to sleep through the relatively poor breakfast offering which was a good plan based on the reports I got from the others.
The food was fine, as was the seat and the sleep. What truly made the flight for me, however, was the crew. It is usually easy to tell at the beginning of a flight if the crew is enjoying themselves or not, and that generally translates into a better in flight experience. This crew was having a great time from the get go and it really did play out through the rest of the flight. It really is great to fly with a crew that enjoys their job.
Overall the trip was a very good one. Most of that is attributable to the crew, combined with having a bunch of friends on board, but I’m not so sure the reasoning matters as much as the fact that it was a nice flight. Even with the very recent surprisingly nice flight on Lufthansa, I have to say that the legacy Continental product that United is offering these days tops it, both in food and seat. It is one of the better business products across the pond.
Tags: Continental, Dining, EuroHopping, Flying, in flight, Lounge, Lufthansa, Newark, Photos, review, Stockholm, Sweden, Trip Report, United, United Airlines, upgrade
Posted by Seth on January 18, 2012 under Flying, frequent flyer, News |
I’ll be the first to admit that I was definitely betting against Philadelphia scoring service from Virgin America in their announcement yesterday. There were a couple other destinations on their "short list" which seemed more likely to me. Alas, I was wrong, and the carrier will be launching five daily frequencies starting in April.
As part of the launch release Virgin America pulled no punches, describing their competition in less than flattering terms. Said company CEO David Cush:
Travelers deserve more options than just the typical legacy airline cattle car, and we hope our unique brand of low fares and inventive service will be a breath of fresh air for Philadelphians.
I didn’t expect Philadelphia to be the new market based mostly on the fact that transcons are expensive and it generally takes a lot of capacity to compete in those markets; once daily service, especially between larger cities, is often frowned upon by customers. Virgin America is coming in big, however, adding three flights to Los Angeles which will increase the daily frequencies from 7 to 10, a reasonably significant capacity upgrade. Similarly, the frequencies on the San Francisco route will increase from 8 to 10 with the two new Virgin flights.
But are there enough passengers – profitable ones at that – to make the service work? Virgin seems to think so, suggesting that roughly half of the passengers on each of those routes takes a connecting flight rather than a nonstop option. So maybe there are enough people looking for nonstop options; the question is whether they’re profitable. Time will tell.
With all the hating that goes on against US Airways, this route might seem like a perfect assault. But attacking them at Philadelphia with only a couple non-stop destinations seems unlikely to be the way to go. Even Southwest, which attacked many more routes, is pulling back in their assault there, suggesting that US Airways is reasonably stable and willing to fight their competitors.
One thing it might do, however, is convince US Airways to compete on pricing for the routes. A one-way fare is currently $850 on US from Phillly to LA; the new numbers with Virgin in the market look to be a bit lower:
Interestingly, while US hasn’t been matching Delta fares on the route (or United Airlines on flights to San Francisco) they appear to be taking the Virgin entry into the market a bit more seriously. They aren’t completely matching the fare, but they are much closer, at least for San Francisco. Apparently they’re banking on their frequent flyers or the more frequent schedules demanding a $20ish premium for the route.
For Los Angeles, however, the price disparity remains, at least as of this morning.
It is also worth noting that elites in the US Airways Dividend Miles program can confirm that $850 fare into the first class cabin at the time of ticketing. Virgin is selling their first class cabin – admittedly MUCH nicer than that of the US Airways A321s – for about $1,000, a premium for elites, though still $200 less than the non-elite upgrade fare from US. Both are significantly higher than Delta’s first class fare on the route.
What does it all mean? I have no idea. But there are enough interesting bits at play here that it is worth watching. Oh, and prices on some of the inaugural flights are still pretty reasonable, so I might be headed to Philly for some fun in early April.
Tags: Delta, elite status, Flying, frequent flier, frequent flyer, Los Angeles, Philadelphia, San Francisco, Southwest Airline, United, United Airlines, upgrade, US Air, Virgin America
Posted by Seth on January 17, 2012 under News |
Allegiant apparently decided to leave a quarter of the plane behind on a flight last week, arguably due to understaffing their station in Lafayette, Louisiana. According to passengers the agent working the ticket counter simply walked away with about 30 customers still in line trying to get checked in and obtain boarding passes. The passengers claim this happened more than 60 minutes prior to the scheduled departure while the airline claims it happened 32 minutes prior, actually inside their published 45 minute rule.
The part of the story that simply doesn’t make sense at all to me, however, is this claim from an Allegiant spokesperson:
We made every effort to contact the flight crew and hold the plane, however, we were unable to do so.
In what world are we living that an airline is unable to contact the crew operating a flight while the plane is still on the ground? Did they not have the number to connect with the local station office? Or the gate? Or the pilot? Or the tower? Or the ACARS system? Seems to me there are a lot of ways they could have held the plane; it is shocking that they all failed.
The other rather awkward part about this is that they’ve basically admitted they are understaffed at their stations. Having the same agent responsible for the ticket counter, baggage and the gate is just begging for something to go wrong. It is certainly possible to share some of those responsibilities amongst a limited staff, but if there’s really only one person doing that stuff then they’ve got a problem.
And this brings us back to the post title. Always check in online in advance, even if you think you’ll be at the airport in plenty of time. There are so many different things that could happen – many of which I’ve personally experienced – where having already completed that online check in process more or less saves the day. It is a couple moments out of your life at any point in the 24 hours leading up to the flight that can mean the difference between making the flight or not.
