Posted by Seth on January 20, 2012 under Dining, Flying, Review, Trip Reports | 
Any trip that starts with a dozen folks hanging out in the lounge, enjoying a few drinks before the flight, has strong potential. That I had already been in the lounge 2+ hours when the others started to arrive didn’t hurt the situation either. And the fact that my upgrade into the BusinessFirst cabin on the 757-200 had cleared at the time of booking made things even better. So it was slightly lubricated that I made my way down to the duty free shop and then to the gate for a flight from Newark to Stockholm.
Boarding was a bit of a mess, even though we arrived at the gate towards the end of the process. We were awaiting the last of the duty free deliveries which took us precariously close to departure time and my mobile boarding pass failed, causing me to hunt down a printed one while the gate agent dealt with some other issues which involved the police. Still, I had sufficient time to stow my bags in the overhead and settle in to 1E with a glass of champagne prior to departure.
I also was able to find the International Concierge working the flight, despite his best efforts to remain invisible in the cabin. Somewhat critical to the success of our first day in Stockholm, I requested access to the arrivals facility that the BusinessFirst service provides. In Stockholm this is a day room at the Radisson Blu hotel in the airport. There were four of us in the forward cabin so four rooms were requested. And he actually followed through on the request; the agent meeting the flight knew that we needed the rooms and was ready for us (sortof).
I chatted with my seatmate a bit during our short taxi out to Runway 22R and the ~7.5 hour flight to Sweden began.
It turns out that there are only two bottles of Heidsieck Monopole catered in the forward cabin on a 752. Those went pretty quickly, starting with the warmed nuts service and lasting part of the way through the appetizer service. The nuts were not particularly memorable but the apps were. Both the cold seafood soup and the beef empanada were quite nice. There was a salad, too.
I took a risk when ordering dinner: I chose the miSteak. It is a complete crap-shoot taking that route. Sometimes the meat is horribly overcooked and miserable. For this flight, however, it was cooked to a reasonable medium doneness (still way overcooked for my tastes, but at least edible) and actually tasted pretty good. The accompanying sides (creamed spinach, asparagus and a potato patty of some sort) were not particularly memorable, either for being good or bad.
And then there is the hour-long foodgasm that is dessert on the BF flights. First was the cheese plate, served with a reasonable glass of Port. Not particularly great cheeses, but the flavors were where they should be for the types served. Next up was the ice cream sundaes. I only had one (caramel and chocolate, thank you very much), but there were extras making their way back to the galley which may have been waylaid by a couple of the other guys. And then there were the pastries. They’ve got nothing on Austrian, to be sure, but they were pretty tasty.
And then it was time to try for some much needed sleep. I actually managed to get 3-4 hours which is pretty good for an eastbound redeye; it helps that this is one of the longer flights being run out of Newark to Europe. Plus, I managed to sleep through the relatively poor breakfast offering which was a good plan based on the reports I got from the others.
The food was fine, as was the seat and the sleep. What truly made the flight for me, however, was the crew. It is usually easy to tell at the beginning of a flight if the crew is enjoying themselves or not, and that generally translates into a better in flight experience. This crew was having a great time from the get go and it really did play out through the rest of the flight. It really is great to fly with a crew that enjoys their job.
Overall the trip was a very good one. Most of that is attributable to the crew, combined with having a bunch of friends on board, but I’m not so sure the reasoning matters as much as the fact that it was a nice flight. Even with the very recent surprisingly nice flight on Lufthansa, I have to say that the legacy Continental product that United is offering these days tops it, both in food and seat. It is one of the better business products across the pond.
Tags: Continental, Dining, EuroHopping, Flying, in flight, Lounge, Lufthansa, Newark, Photos, review, Stockholm, Sweden, Trip Report, United, United Airlines, upgrade
Posted by Seth on January 17, 2012 under Dining, Flying, Review, Trip Reports |
It took a long time before I managed to get myself into a proper first class cabin on a long-haul flight. I still haven’t actually done it all that often. And now I believe myself wholly spoiled from enjoying it in the future. I’ve had the great pleasure of flying in the Emirates A380 First Class Suite.
Coming home from Sri Lanka actually involved two flights in Emirates First, one on a 777-300 which is a proper F cabin and pretty impressive on its own. The seat is huge and offers a decent amount of privacy, though the 2-2-2 configuration does mean that the outside pairs involve climbing over someone or having someone climb over you for window/aisle access. As we were a couple traveling together it wasn’t a huge deal.
The other amenities on the 773 are comparable in many ways to the A380. Each seat has a private bar, though the good stuff comes from the flight attendants, not pre-stocked at the seat. And the ICE entertainment system is awesome in so many ways. Huge screens and options for both movies and music.
My only minor complaint on the first flight is that there was no meal service at departure. It is only a 3:30 flight and it leaves around 3am local time from Colombo. Still, the food options in the airport sucked and I was hungry. I chose to sleep through breakfast to try to actually get a couple hours of sleep so I basically had no food on the flight. Other than that, lots of fun.
Our layover in Dubai was just long enough to get lost in the lounge (I’ll post about that later) and then it was time for the crown jewel of the trip: A380 Suites.
The 773 provided a lot of space and privacy. The A380 bested it by far. The closing doors on the suites, in particular, was a nice touch for privacy. Also the 1-2-1 layout allows for isolation quite well, Sitting in the middle we were unable to actually see out the windows at all which was slightly annoying, but that’s how much privacy it afforded passengers. The photo below shows just how much space there is; my 22" TravelPro fit nicely under the desk at my seat, with plenty of room for the seat to still recline into bed mode.
The service started with the purser presenting our menus for the day and offering up some quite lovely advice, "The champagne today is, of course, Dom 2002." Suffice it to say, a bottle or two of that ended up in my belly. There’s a 21 year Single Malt and an 8 year rum, too, if that’s your thing. And the wine list was pretty impressive as well.
The food service was also at the top of my experiences, with a couple minor caveats. I liked the meals better than those I had in Lufthansa First last year. There were more choices, we were served more of them, and I thought that the quality of the food was slightly better.
My wife did remind me that the Lufthansa options are a bit more of a stretch in terms of providing a fine dining experience – fancier preparations and presentations – but I think that Emirates is nearly at the same level there and delivered on the attempt much better. Even the caviar service appeared better to me on Emirates.
You can eat anything you want off the menu whenever you want to. I understand that there is some flexibility to that effect on Lufty but they weren’t nearly as happy about providing it. And when I couldn’t make up my mind between the lobster and the lamb, the flight attendant solved that problem quite quickly, serving up both. They were delicious, though the lobster truly shined.
Oh, and then there was the shower. At roughly 35,000 feet over Ankara I stepped into my "spa experience" and enjoyed a quick rinse. We had been on the go for about 30 hours at that point and the shower was quite refreshing. I was somewhat concerned about the 5 minute limit on water but I ultimately found that by turning it off when soaping it was more than enough for me. There are a full set of shower amenities provided and the flight attendants are happy to explain the process to you, including the instructions to sit down on the bench should the plane encounter turbulence.
The flight attendant also made sure to ask what beverage I’d like to have when I finished my shower, and I came out to not only the aged rum that I had requested but also a fruit plate to have as a snack. She was top notch.
While she was great I cannot really say the same for her colleague across the aisle. My wife and I received notably different levels of service. Even when we specifically requested to dine at the same time we had issues with the timing of the food. Not the end of the world by any stretch, but it was a bit annoying. She was good, but not effusively so like the FA on my side.
There are some other things that are a little different with Emirates. There isn’t a proper amenity kit, per se, in that there is no little bag to take home with you.That said, everything you need – and then some – is provided either at your seat or in the lav.
And then, all too quickly, we were on final approach into London. The flight was only 7.5 hours. They were 7.5 hours of aerophillic bliss, but it was done. And now I am spoiled rotten. Flying in First will never be the same (though I’m more than willing to try just to confirm that concern).
Tags: A380, Airbus, Colombo, Dining, Dubai, Emirates, in flight, London, Lufthansa, NYE2011, Photos, review, Trip Report
Posted by Seth on December 22, 2011 under Dining, Flying, Trip Reports |
Flights from New York City to western Europe are generally too short for anything remotely resembling a good night’s rest. In many cases even a chance of a decent nap is pretty low. The key to having a chance, however, is to be done eating before clearing the edge of Canada. That generally means at least 4.5 hours until landing, leaving a 4 hour window for sleep before the attendants have to put the cabin back together for arrival.
And so I was watching the in-flight map as we departed Newark for Frankfurt last night, trying to figure out how we were doing on the meal as we headed east. When the appetizers showed up we were over Charlottetown, Prince Edward Island. Not good for hoping to be done with the meal before clearing Canada. On the plus side, the food was quite good, a pleasant surprise in quality and quantity. I even managed to skip the Fernet Branca, going to sleep without that flavor in my mouth for the first time in a long time on a Lufthansa long-haul flight.
By the time the meal was done we were 3:45 out from landing. I slept almost all of that, even in the angled seats of Lufthansa business class. We were fortunate to arrive to a gate at the terminal rather than a remote stand and from there wended our way through the terminals and the SkyTrain to find some lounge time.
Our onward flight to Chennai departed from B42, directly adjacent to the new Terminal B Senator Lounge. The new lounge is quite a welcome improvement over the old B lounge, though it still suffers from crowding at the peak morning departure bank; the wait for a shower was about 30 minutes and our layover wasn’t long enough to make that work.
And then it was time to head out to the gate and board our flight to Chennai. Another 8.5 hours in the sky with Lufthansa as we begin this crazy adventure.
Tags: Canada, Chennai, Dining, Frankfurt, in flight, India, Lounge, Lufthansa, New York City, Newark, NYE2011, Photos
Posted by Seth on December 22, 2011 under frequent flyer, News |
A binding agreement has been signed regarding the sale of Lufthansa subsidiary bmi to IAG (the consortium which owns British Airways and Iberia). The sale is still subject to regulatory clearance – no small issue considering the impact on slots at Heathrow – but the two companies expect the deal to close in Q1 2012. Lufthansa expects the impact of the sale to be off their books by the end of next year while IAG will spread the costs of the acquisition and restructuring over a three year period.
IAG only wants the mainline operations of the bmi portfolio. As part of the deal Lufthansa is still shopping the bmi regional and bmibaby units to other potential suitors. If the bmibaby brand is not unloaded there are "significant" price reductions to be accounted for. And Lufthansa is still on the hook for the pension plan of bmi employees. At the same time, IAG will receive up to 56 additional slot pairs at Heathrow, further growing their position as the largest operator there.
IAG CEO Willie Walsh offered up the following comments:
Buying bmi’s mainline business gives IAG a unique opportunity to grow at Heathrow, one of our key hub airports. Using the slot portfolio more efficiently provides the option to launch new longhaul routes to key trading nations while supporting our broad domestic and shorthaul network.
This deal is good news for the UK as we will maintain a comprehensive domestic schedule including Belfast. Our plans to expand our longhaul network would guarantee growth by making Britain better able to compete on a global scale. It will also help maximise Heathrow’s position as a world class hub airport.
Customers will benefit from access to new destinations, more convenient schedules, enhanced frequent flyer benefits and greater investment than had been possible for loss-making bmi.
Sure, maintaining the schedule is easy. The real question is what fares will look like without competition on the routes. It is rare that losing a competitor in a market makes things better for the customer.
I really do need to redeem the last of those Diamond Club points quite quickly.
Announcements from IAG and Lufthansa.
Posted by Seth on December 19, 2011 under frequent flyer, News |
Etihad has purchased a 29.21% stake in German airline airberlin, becoming the single largest shareholder and taking two seats on the board. The move is not surprising – outside investment in the struggling carrier has been expected for some months now – while the full impact remains to be seen. Perhaps the most significant immediate aspect of the partnership is that Etihad has committed $255MM to ensure aircraft deliveries in the near term.
Among other effects of the move, airberlin will be shifting their Middle East connectivity (only 4x weekly) from Dubai to Abu Dhabi to link up with the Etihad hub there. That’s a drop in the bucket compared to the 25+ flights that Etihad operates to Germany each week from their hub, but it does shift the market a bit. The two carriers plan extensive code-sharing across their networks initially with hopes of receiving anti-trust immunity in the near future.
The two carriers will also be aligning their loyalty programs, permitting earning and burning across carriers and reciprocal elite recognition and earning.
Finally, the two intend to investigate joint procurement opportunities to reduce costs in fleet deployment and procurement, MRO and other functions.
Gaining access to the German market has been something of a challenge for the middle-eastern carriers and Lufthansa has expended a lot of energy protecting the market from Emirates, Etihad and others. This investment shakes up those efforts quite a bit.
Posted by Seth on December 13, 2011 under frequent flyer, News, points |
Ethiopian Airlines became the third African carrier to join the Star Alliance network this week, growing the alliance to 28 carriers. Of those 28, 16 provide service to Africa, covering 110 airports in 48 countries. The move also integrates Ethiopian into the fare and award products, though some integration on fare products won’t occur until January 2012.
The move also integrates the carrier into frequent flier earning across the alliance. Thus far I’ve seen earing details for Asiana, Continental, United Airlines, Turkish, TAP Air Portugal, Air Canada, Lufthansa‘s Miles & More and Agean Airlines. Those earning rates have been incorporated into the calculators on the Travel Tools site. Generally speaking most of the carriers are providing 100% earning rates for all economy fares and a bonus for business class fares. Full details about the rates can be found on the Travel Tools Update here.
Tags: Africa, Agean, Air Canada, Asiana, Continental, Ethiopian Airlines, frequent flier, frequent flyer, Lufthansa, points, Star Alliance, TAP Air Portugal, tools, Turkish Air, United, United Airlines
Posted by Seth on December 12, 2011 under Flying, Internet, News |
Emirates has announced the activation of the OnAir in-flight internet service on their Airbus A380 fleet. The service, available today on 11 of 19 and installed from the factory on new deliveries starting in mid-2012, will allow for WiFi data service as well as GSM voice and data services for mobile phones.
The price-point for the service ranges from ~$7.50-$15, depending on the device type and amount of data consumed. They expect that the plans will more than meet the needs of their users based on testing they have performed over the past several months. The prices are lower than what Lufthansa charges for their services across the Atlantic so that should help with customer adoption.
Hopefully the A380 I’m flying in January is one of the 11 with the service active. I’d love to give it a try at that price point.
More from Emirates on the announcement here.
Posted by Seth on November 22, 2011 under frequent flyer, News, points |
April 2012 is going to be a busy month for Star Alliance. That’s when Copa and Avianca-Taca are expected to become full members of the global alliance, culminating a process that has been ongoing for many months now. The official invitation to join was extended just earlier this month and it seems that the integration process will be completed incredibly quickly by global alliance standards. Normally the integration takes 12-18 months (or even longer if you’re Air India) but these carriers plan to do it much faster.
For Copa the process shouldn’t be too hard. They already use the same OnePass loyalty program as Continental and that will merge into the new MileagePlus program from United. There will still need to be bilateral agreements drawn up with the other alliance members and some adjustments on the inventory and computer systems side of things but they are pretty far ahead in the game.
For Avianca-Taca there is definitely some more work involved. Although the carrier has frequent flyer relationships with Star Alliance members United and Lufthansa there are still more steps required to get fully integrated. Still, Copa CEO Pedro Heilbronn confirmed that join date for both programs so it looks pretty good, at least for now.
One interesting bit about Copa joining the program is that, as of today, there are no long-haul flights into the Panama City hub from overseas. There are connection options from Dulles, O’Hare, Los Angeles, Houston and Newark, giving great integration to the United Airlines network, but not much beyond that. It will be interesting to see if joining into Star Alliance can bring some more long-haul traffic into that hub.
Related Posts:
Tags: Avianca, Chicago, Continental, Copa, frequent flyer, houston, Los Angeles, Lufthansa, Newark, Panama, points, Star Alliance, Taca, United, Washington DC
Posted by Seth on November 9, 2011 under frequent flyer, News, points |
Following on the heels of this summer’s award chart adjustments that saw many awards increase in cost it appears that Aeroplan, the loyalty program associated with Air Canada, is also adjusting the surcharges they levy on certain award redemptions. Specifically, it appears that the YQ fuel surcharge, to date only levied against redemptions on Air Canada flights, is now applying to flights operated by Lufthansa, Austrian and a few others.
This trend is not a new one. Recently American Airlines began charging the YQ surcharge on flights operated by partner British Airways. Delta charges a similar fee for flights originating outside the USA, even if flown on Delta airplanes, while not charging where the flights originate in the USA. Needless to say, the development is a costly one for customers.
With Aeroplan as one of the last great redemption options for the American Express Membership Rewards program this move also devalues those points a bit. Not great news at any level.
More over at View From the Wing.
Posted by Seth on September 17, 2011 under Flying, frequent flyer, points |
There are lots of different ways to maximize the value of award redemptions. Some folks look only at the cash value of the ticket were it purchased directly. Others look at the cabin of travel. Or the total distance covered. Or the number of points required.
I’ve used all of those metrics at one point or another, but my most recent redemption doesn’t hit on any of them. The goal of this particular redemption was to maximize the number of cities I could visit on a single one-way redemption. Officially the rules say a one-way award can have only a starting point and an ending point. I’ll be visiting four different cities on my current schedule.
I’m taking full advantage of the fact that a connection on an international itinerary is defined as anything less than 24 hours in the same city. Combine that with the relatively short travel distances in Europe and it turns out that there are a lot of ways to hop scotch across the continent without paying all that much extra. Here’s what my trip looks like:
Flying from Stockholm to Istanbul is a hair under 1400 miles; my routing is 1855. Not all that much longer in total travel distance but I’ll be spreading my travel out over 4 days rather than just a few hours. Stops are currently scheduled in Berlin (20 hours), Ljubljana (22), Skopje (23) and Istanbul (destination). Only one of the hops requires a connection – 30 minutes in Munich. I also get to fly some fun aircraft types and a new (to me) airline, along with new airports and countries. Not too shabby for only 12,500 points plus about $100 in taxes.
Building the award was surprisingly easy. I started by looking at flight timetables and route networks for the various Star Alliance carriers in Europe. The goal was to find mid-day flights that would allow me to get between cities while there was still a bit of daylight but also to be able to wake up each morning at a reasonable hour rather than silly early. Avoiding the early morning flights also makes it easier to actually keep the 23ish hour connections alive as the earlier flights make it harder and harder to stack the flights.
Once I had a framework for the trip I searched out the award inventory directly using ANA‘s website. Every single flight I wanted had award inventory available. With the specific flights in hand I called the reservations line at Continental. I fed the flights to the agent one at a time and when she pressed the magic "go" button it priced correctly automatically. No need to go through manual pricing or anything else for this one; we were both quite surprised at that. But it is booked and confirmed.
Now I just need to get my flight to Stockholm and home from Istanbul booked. But that should be easy, right??
Tags: ANA, award, Berlin, Continental, EuroHopping, frequent flyer, Istanbul, Ljubljana, Lufthansa, Munich, points, Skopje, Star Alliance, Stockholm, Turkish Air
Posted by Seth on August 18, 2011 under Review, Trip Reports |
The Thai Airways lounges in Bangkok have been oft regaled. Their first class passengers, particularly, are well spoilt with hour-long massages and excellent dining options. Alas, my trip was only departing in business class so I was relegated to the lesser service. I know that the first class treatment must be nicer but the business class option was pretty darn impressive.
Check-in was handled well, with the added bonus of having seats at the check-in counters rather than having to stand while dealing with bag tags and seat assignments. I would have been happier if they tagged my bags all the way through to my final destination rather than just to Johannesburg, but that ended up not making a difference as I had to claim and drop the bags again anyways after clearing customs. And the private security and immigration facilities just for premium passengers was terrific, not in the least because I was the only one in line as I passed through.
Thai operates a bunch of lounges at Suvarnabhumi Airport covering First and Business Class passengers as well as Star Alliance Gold elite members. But they reserve access to the largest lounge for only premium cabin passengers. The services were, in my experience, nearly identical at the main lounge as in the others. Most notable was the presence of a duty free shop inside the biz lounge. And the dedicated lounge was much larger. None of the lounges were particularly crowded while I was there, but I attribute that mostly to my off-peak departure time (6pm) more than anything else. I can imagine that the *G lounges would get quite crowded at peak departure times.
All of the lounges offered up plenty of beverage options as well as various snack foods, ranging from soup to steamed buns to shumai to noodles. I’m drooling again just remembering them.
All the talk I’d previously heard about the first class departures spa and massages neglected to mention that business class passengers also get a complimentary treatment. No, it isn’t an hour long nor a full body work over, but you do get a choice of four half hour treatments. I didn’t realize this until I’d already spent an hour – and most of my preflight lounge time – sitting in the dedicated business class passenger lounge. Whoopsie. Fortunately there was just enough time for me to get my shoulder and neck massage prior to the flight. But shame on me for not doing the research I should have.
Following my massage it was time to meander out to the gate area – about 15 minutes away – and prepare for the flight itself. Thanks to the quality of the pre-flight pampering I was afforded in the lounge and the spa I wasn’t too worried about the in-flight experience.
I’ve been in the Lufthansa First Class Terminal and their dedicated First Class Lounges. I’ve been in the Virgin Atlantic Upper Class lounge. And I’ve been in any number of lounges operated by other carriers for elites and business class passengers. Putting aside the cool factor of the drive from the FCT to the airplane, I’m not sure that much out there beats the quality of the pre-flight pampering that Thai offers is pretty impressive. In the heat of the moment, relaxing following my massage with a glass of tea, I was convinced that it was the best ever. I’ve backed down from that a bit, mostly because the dining options that Lufthansa offers for the FCL/FCT are better by far than the business options that Thai has.
But I could quite reasonably argue that the Thai product is the best Business Class option I’ve experienced. Up against Virgin’s flagship Clubhouse in London‘s Heathrow I’d say that Thai does a quite respectable job. Less crowded, easier access to the spa treatments and better tasting food, if not quite the same variety. No waitress service but the open self-service bar didn’t suck.
Related Posts:
Tags: Bangkok, elite status, London, Lounge, Lufthansa, Photos, RTW2011, Star Alliance, Thai Air, Trip Report, Virgin Atlantic
Boarding was a bit of a mess, even though we arrived at the gate towards the end of the process. We were awaiting the last of the duty free deliveries which took us precariously close to departure time and my mobile boarding pass failed, causing me to hunt down a printed one while the gate agent dealt with some other issues which involved the police. Still, I had sufficient time to stow my bags in the overhead and settle in to 1E with a glass of champagne prior to departure.
