Posted by Seth on December 12, 2011 under Flying, Internet, News | 
Emirates has announced the activation of the OnAir in-flight internet service on their Airbus A380 fleet. The service, available today on 11 of 19 and installed from the factory on new deliveries starting in mid-2012, will allow for WiFi data service as well as GSM voice and data services for mobile phones.
The price-point for the service ranges from ~$7.50-$15, depending on the device type and amount of data consumed. They expect that the plans will more than meet the needs of their users based on testing they have performed over the past several months. The prices are lower than what Lufthansa charges for their services across the Atlantic so that should help with customer adoption.
Hopefully the A380 I’m flying in January is one of the 11 with the service active. I’d love to give it a try at that price point.
More from Emirates on the announcement here.
Posted by Seth on December 2, 2011 under News |
Airbus CEO John Leahy is claiming that United Airlines is likely to order the A380 according to a story being carried by Aviation Week. Putting aside the fact that they have been advertising the story with some incredibly misleading headlines suggesting that the order is imminent, there are still issues with the story. Not the least of which is that Leahy actually states that the order is not imminent, though he absolutely seems convinced that the order is coming.
I’m not saying there is an order soon, but United understands that if it wants to have a major presence in Asia it needs the A380.
Airbus has already given up on Delta; the company has indicated it will pursue a policy of smaller widebody aircraft, so United is the only North American carrier left for the manufacturer to try to bring on board.
That leaves United as our target.
There are so many things that don’t add up here. For starters, United has committed to ordering the A350-900. Assuming that shows up eventually it will meet the needs of a multi-hub carrier on many routes that the 747-400s currently operate on. And United has more A350s on order than they have 747s currently in service. On top of that, United has a whole bunch of 787 Dreamliner orders in the pipeline, with initial deliveries currently expected at some point next year.
The A380 is great if you have a huge number of customers that need to be moved between two points – namely hubs – and from which you will then move them on smaller planes after the fact to their eventual destination. The numbers seem to work quite nicely for single-hub carriers where all the passengers can be funneled through a single point. But an operation that has nine hubs needs more flexibility in terms of routes and frequencies.
On top of that, the implication that it is needed to provide service in Asia doesn’t seem to match United’s current route map or indicated plans. There are scarce few intra-Asia routes and those are mostly tag-ons. Replacing those with non-stop 787 service from North American gateways seems much more likely to actually address the demand than flying larger aircraft to the Tokyo hub or Hong Kong.
Oh, and Leahy’s observation that the US airports are already too crowded, while accurate, ignores the fact that much of that congestion is slot hoarding by regional aircraft, flights that are easy for the carriers to scrap if they decide they want to fly bigger aircraft, and the entire premise of the demand Leahy is drawing falls apart pretty quickly.
Oh, and if they really do want a bigger plane don’t forget there’s that Boeing 747-8i out there that is desperate to rack up a few sales to keep the program alive.
The headline certainly got a lot of attention and got folks to read the story, but that doesn’t mean an order is coming any time soon.
Posted by Seth on October 21, 2011 under Flying, media coverage, News |
The Wall Street Journal has a piece today about inaugural flights and the Boeing 787 Dreamliner discussing next week’s initial flights for the aircraft and the efforts some folks went through to secure a seat on the flight. After reading the details of what some of the others were willing to go through I can quite easily say that I’m both a bit jealous and also quite certain that I stood no chance of getting anywhere close to being on that first flight.
There is a Mr. Lee who lives in California and who was on the first scheduled flight of the 747 and the Airbus A380. He managed to convince ANA to give him a seat on their inaugural as well, though he does have to pay the same amount as the other lottery winners (~$1,000). Or Mr. Bertuccio who fat-fingered his bid in the auction to win a seat and ended up paying about $7,500 more than he intended to bid, but he got the seat for about $33,500.
And then there’s my line, all the way at the end of the article. Yes, I am indeed ecstatic to have the opportunity to fly on the Dreamliner in its first week of commercial service. I also had a lot more to say in the interview though I’m also not surprised at the line that got quoted. It was definitely the best sound bite I tossed out there.
It does gloss over that I’m stringing together a roughly 20,000 mile journey across 10 flights, three airlines (more if you count regional operators) and sleeping in five different cities in the span of 8 days in order to make this happen and the fact that I did it all for only about $1,200 in airfare. Then again, column inches are tough to come by these days, I suppose.
Only 13 days until I’m on the Dreamliner…I’m definitely getting excited.
Posted by Seth on September 19, 2011 under Flying, frequent flyer, News, points |
Singapore Airlines has announced that effective 15 January 2012 the Singapore-Frankfurt-JFK route will change from the Boeing 747-400 to the Airbus A380. This change has been expected for quite some time and the news from the carrier finally puts to rest speculation on the timing of the change.
For the United States, our customers will be able to enjoy the latest cabin products on all routes, in addition to having the A380 serving both east and west coasts. For Germany, it will also mean offering our customers the latest cabin products on both of our daily Frankfurt flights as well as our daily Munich flights.
The change has both positive and negative aspects associated with it. The quality of the hard product on the 747 is pretty mediocre. It was great a decade ago when it was introduced but it has since been surpassed by many other carriers. The product quality on the A380 is significantly better throughout the aircraft so that’s an upgrade to be sure. There are also 25% more seats on the A380 which means potentially lower prices and easier access to award inventory. Sortof.
The main negative of the change is on the award inventory front. Singapore has chosen to outright block redemption of first class seats ("Suites") on their A380s from partners and allows redemption for KrisFlyer members only at incredibly inflated prices. Business class award seats are generally not available to partners either, though some routes are now showing award inventory to some partners so that wall is coming down a bit.
Overall this change is probably a good thing. It certainly is for the folks who are paying the going rate for premium cabin fares as they’ll be getting a much better product for their money. But it sucks for folks like me who tend to only fly in premium cabins on award redemptions. If this route starts to show award seats to partners then I’ll certainly consider it an upgrade overall. I did the JFK-FRA route once a couple years ago in business class and it was nice but not amazing. But given the choice between nice or not available I’ll take nice.
Hat tip to SitInFirst.com for noticing the update.
Related Posts
Tags: A380, Airbus, award, Boeing, Frankfurt, frequent flyer, Munich, New York, New York City, points, Singapore, Singapore Air
Posted by Seth on August 21, 2011 under Flying, News |
United Airlines CEO Jeff Smisek has stated a few times that the company had some deficiencies in their in-flight product, bits that would be addressed as part of the merger process between United and Continental. The first of many bits detailed on that topic was the announcement that Economy Plus would be expanded to the Continental fleet starting in 2012. Other than that, however, not many specifics have been discussed. That changed today with the release of some upcoming changes that can be expected from the company to the tune of a $550MM investment.
Economy Plus Seating
While the Economy Plus efforts on the Continental fleet were initially expected to not be seen until 2012 the new release suggests that the conversion will be starting sooner. The company expects to see the E+seats on 38 Continental aircraft before the end of the year. Based on some information received from other sources it is quite possible that these first Economy Plus aircraft will be 757-300s or 737-800s. Those aircraft have been operating with temporary seats and without any in-flight entertainment systems for a while now due to issues with the Koito seats.
By the end of Q1 2012 the company expects to have 100 Continental aircraft equipped with Economy Plus seats. That number will include 29 Bombardier Q400 commuter turbo-prop aircraft which will be equipped with both a first class and economy plus section.
Flat-bed Seats
Already the leader in total flat-bed seating capacity to and from North America, United has committed to expanding their installation starting in Q3 2011. There are 26 Boeing 767s – 12 of the -400 variant form Continental and 14 of the -300 variant from United – which will be equipped with the new seats. The 12 -400s were previously announced while the 14 -300s have only been speculative recently. These aircraft are also going to be receiving winglets to improve their range and performance. This does mean the likely reduction of wide-body service in the form of 767s on domestic routes as the -300s being converted are the aircraft that service that function.
In addition to the 767s being converted the company has committed to installing flat beds in 12 more 777s by the end of the year. The United aircraft being converted will continue to be in a three-cabin configuration.
In-Flight Entertainment
The announcement also highlights updates to the IFE systems on the Boeing 747 aircraft. Rather than installing dedicated systems in the seats of the economy cabin United will instead offer a streaming media option for users with their own wireless devices. While the release suggests the decision is still out to bid the only current offering that is installed is that of gogo and the product they currently have in operation on American Airlines 767s running their premium transcon routes. There is no indication that they will be adding power outlets to the economy cabin on the 747s so hopefully your wireless media receiving device has a good battery.
The IFE systems will also be updated as part of the full-fleet renewal of the p.s. aircraft operating between New York City‘s JFK airport and Los Angeles and San Francisco. Those aircraft will receive the lie-flat Continental BusinessFirst seats as well as a full AVOD system and will maintain wifi service.
Not included in the announcement but referenced above, the company also expects to begin the deployment of the DirecTV systems on the few 737s that were delivered without it as well as the 757-300s that have not yet been converted later this year.
Channel 9
While this could arguably be included in the regular IFE section of the report but it is worth highlighting separately as it is a pretty cool feature and one that it unique to United. The company has committed to expanding the Channel 9 systems on all legacy Continental aircraft. Woohoo!
There are a number of other improvements being made as well, including upgrades to the overhead bins and a retrofit of the interiors of the United Airbus narrow-body aircraft. They also reaffirmed the commitment to add wifi to the legacy Continental aircraft that have DirecTV systems, pending the launch of the additional satellite by LiveTV to bring that service into operation.
Related Posts:
Posted by Seth on August 2, 2011 under Dining, Flying, Review, Trip Reports |
Los Angeles to Bangkok – non-stop on Thai Airways – seemed like a good idea at the time.Yes, the flight is blocked at just over 17 hours, making it one of the longest commercial flights in operation. But I’ve flown other very long flights previously, several times in coach, and I’ve survived all of them and even enjoyed some of them. Yes, I knew going in that the seats in use on the Airbus A340-500 are not the most comfortable. Still, business class for that long a journey should be pleasant enough, right? And, yes, it meant a 14 hour travel day just to get to the point where I could start the trip. But that was worth it for the joys of making the super long flight, putting the cool line on my flight history map, right?
Not really.
Boarding for the flight was conducted via one of the bus gates at LAX’s TBIT terminal. This is the first time I’ve ever had a departure from the terminal and I was rather surprised just how awful the experience was. Not nearly enough seats for the number of passengers boarding, overlapping announcements that confused pretty much everyone and nothing resembling proper amenities once you got out to the bus area. Pretty pathetic for a major international gateway. Still, I got on the bus and made the long ride out to the far stands where our aircraft was waiting, hoping things would be better once on board. After all, as I joked to a woman I was crammed against on the bus, "We’re flying business class; this is the closest we have to be to anyone for the next 18 hours."
Pre-flight included a glass of bubbly which was nice for keeping me awake and getting ready for the dinner service. And the dinner was pretty good food, though not the best I’ve had in the air by any stretch. There were a couple interesting quirks to the dinner service that made me wonder just how deep the budget cuts in catering were. The warm nuts, for example, were quite the pathetic presentation. Yes, I took this photo before eating any from the bowl.
The starter was a scallop, with a mango chutney of some sort. Not bad, but certainly a small portion and not particularly amazing either. Of course, I often find scallops to be that way when served out so I guess I shouldn’t be surprised.
For the main course I chose a fish. Sure, I’ve seen Airplane about a few dozen times but it still seemed like the least offensive of the options available. Plus, I was asked to make my choices for all three meals before departure (not a fan of that at all) and it seemed like a decent way to approach the menu. It was not offensive but also not particularly amazing.
Cheese course, drinks, dessert, drinks and before I knew it 2am PDT had arrived and it was definitely time to stretch out the seat and see what I was in for as far as sleeping was concerned.
The seat was, as anticipated, mediocre. I knew going in that it would not be a fully flat bed. Still, it was supposed to be flat enough at an angle that I’d be able to get some sleep. Especially combined with the fact that I’d been up for so long once I finally got on board, sleeping should be easy. And it actually was, even though the seat didn’t even seem to be flat at an angle when fully extended. I slept pretty well for 7 or 8 hours after the dinner service. The problem was that there were still about 7 hours left in the flight and the seat was pretty bad for just sitting in. There is nothing quite so disappointing in flight as waking up after a long, restful sleep and realizing that there is still the equivalent of London to New York City or more left to fly.
And so, with about 7 hours to go in the trip I wandered back to the galley to find out when the next meal was. Only 90 minutes away. This is actually my largest gripe about the service on the flight: the timing and ordering of the meals was wacky. When I’m taking a long flight and adjusting to a new time zone I try to switch my body over as early in the trip as possible, making it so that I’m as close to the local time as I can be when I land. The schedule of meals on this flight worked quite a bit against that.
Sure, a dinner just after take-off makes sense. And having it as a three-meal flight is great. But the second meal, served approximately 11-12 hours into the flight and at approximately midnight local time in Bangkok was breakfast. It was a good breakfast, but having it at that time rather than having another lunch/dinner course a couple hours earlier makes no sense to me. I had the shrimp congee option:
The third meal, served only about 4 hours later and only an hour prior to the 6:30am local time arrival of the flight was another lunch course. Again, decent food (though the shrimps were not as good on this one as in the congee) but it was the wrong meal at that time of the flight.
The A345 does offer one of my favorite bits of airplane silliness: a window in the lav. I’m not quite sure why, but I crack up every time I see it.
Ultimately the flight got me there in relative comfort and without too much trouble along the way. But the timing of the meals meant that when I landed I had been up since midnight local time. This made it rather difficult to get through the day fully coherent (or as much as I ever am). Fortunately I had some good friends around on the ground who helped drive that and kept me entertained as we toured Bangkok. But it was one of those friends, over dinner, who shared the following observation of this incredibly long flight:
I’ve taken it several times in each of the three classes of service available. I’ve had incredibly mediocre flights in business, rather pleasant flights in premium economy and surprisingly enjoyable flights down the back. It isn’t that the economy service is better than business; it just does a better job of exceeding expectations.
At the end of the day I must agree. The flight in business class was fine but it certainly didn’t live up to any of the great expectations set by tales of great in-flight experiences from the Asian airlines. Not bad, really, but not up to the expectations. Should I need to get to Bangkok again from the east coast I’ll almost certainly favor the flights via Europe or the Middle East. Roughly the same travel time and arguably better timed in-flight services. Definitely better premium seats available.
Related Posts:
Posted by Seth on June 9, 2011 under Trip Reports |
It would seem that, sadly, this is going to be a rather short post. Yes, I’m quite happy that I got to spend a couple days in Frankfurt, Germany as part of the Lufthansa A380 Inaugural flight from San Francisco, but there really isn’t a ton to do in town. We got by and managed to not go too crazy, but it was tough.
The Altstadt ("Old Town") is where we spent most of our time while in town. It is convenient to the river and where our hotel was so that definitely helped keep us there. And what few tourist-focused bits of town exist are rather concentrated in that area (though we did head across the river for dinner both nights).
The European Central Bank is in the area, and it looks just like a bank building but with a nifty Euro logo out front. The Frankfurt Bourse is also in the area. They went with the more traditional bull & bear theme for their statues.
And then there is the Dom. Like any good European town, the city of Frankfurt is more or less centered around a town square, with the local cathedral not too far away. In the case of Frankfurt Saint Bartholomeus’s Cathedral (Dom Sankt Bartholomäus) is located just a block off the central square and it is one of the main tourism spots in town.
The location has had a cathedral for several hundred years but, like much of the town, this iteration is relatively new construction from after the war. The Dom served as the election site for emperors of the Holy Roman Empire as well as providing a site for the anointing of German kings. Today it is just a cathedral, with no special powers (and not even a Bishop’s seat) but it still serves as a focal point in the community, for tourists and locals alike. Plus, at 95 meters tall it is a great navigational beacon in town.
Within the main square there is some interesting history to go along with the very tourist-focused shops and the Römer, formerly City Hall and now used by the local government for a number of functions, including wedding facilities in some of the halls. There is a lovely statue of Justitia, holding the scales for judging and a sword for carrying out guilty verdicts.
The square also happens to be where we got a snack our first day in town. There is a cute little würst shop selling sausages of various persuasion, along with the requisite sides, and beer. It was certainly not the best food we had during the trip but given that the options just north of the square included a Subway I’m pretty sure we made the right choice. Besides, standing out in the square eating and drinking was a great opportunity to people watch.
And that’s pretty much it. We did spend some time in a couple different food markets (one on purpose and one by accident); that will be another post as there are too many cool photos in that one. We also took a quick trip out to Mainz for 30 minutes and that was more fun than the several hours we spent in Frankfurt.
Don’t get me wrong, Frankfurt isn’t bad, per se, but there are much better cities to visit in Germany if you’re looking for more traditional touristy things to do.
Related Posts:
Posted by Seth on May 31, 2011 under frequent flyer, media coverage, points |
A couple weeks ago I recorded my first ever podcast. I’m rarely convinced that anyone wants to listen to me ramble about travel so I’m always pleasantly surprised to hear that someone really does. Or at least they think people do.
And chat we did. About my trip on the Lufthansa A380 Inaugural from San Francisco, Starwood promos, American Airlines promos, United Airlines changes and many other topics. I think the best part for me was that I was learning so much throughout the conversation, even as I also got to provide some information about the service and the trip I took.
Anywho, it is a great chat with a great group of guys and well worth listening to if I do say so myself. Oh, and it is a week old. Apparently I missed it going online last week due to working too hard or something. Whoopsie.
Check it out here: http://upgrd.com/upgrd/upgrd-86-springtime-travel.html.
Related Posts
Posted by Seth on May 23, 2011 under Review, Trip Reports |
As part of the prize package from Lufthansa and the A380 Inaugural flight from San Francisco we were given two nights in the Steigenberger Frankfurter Hof hotel. The Frankfurter Hof is arguably the flagship hotel in the Steigenberger chain. With over 130 years of history, a Michelin starred restaurant and a beautiful façade, it is readily regarded as one of the nicer properties in Frankfurt. Based on our experience there it is easy to understand why.
The property is located in the heard of the financial district, just around the corner from the Euro Central Bank headquarters and less than a kilometer from the main train station in Frankfurt. Add on the U-Bahn station just outside the front door and the location could hardly be better.
As best as I can tell the room we had was just a standard room. It was, however, anything but "standard" compared to other hotel stays I’ve had in the area. In addition to being rather large (and the fire escape map suggests that it was just the same as the others on the floor) it had a walk-in closet, high ceilings and was generally well appointed.
The room was nice without any over-the-top luxury at play. It also, as it typical of European hotels, was somewhat lacking on the air conditioning front. There was one and it mostly worked, but we had it set as cold as possible and with the fan on high and it barely cooled off the room; It was only in the mid-70s outside. Were it the middle of the summer I’d be worried about just how warm the rooms would get. Yes, this is typical, but I’d still be wary of it. The windows do open which can help with the ventilation if the weather isn’t too muggy.
Our room rate also included complimentary breakfast. I’m not usually a breakfast person and when we missed it the first day because of jetlag I wasn’t all that broken up over it. When we woke up early the second morning before our flight home and did have time to dine I immediately regretted having missed it the day prior. For starters, the listed rate for breakfast was €32. I don’t know of any breakfast that is actually worth $50 and I’d never actually pay that, but if it is included in the room rate then why not, right? It was definitely worthwhile.
They had American (omelet bar, bacon, etc.), European (sliced meats & cheeses, breads, etc.) and Japanese (noodle bar, soup, etc.) options available. In addition to the traditional smoked salmon they had a house-cured gravlax; it was delicious. Plenty of fruit and other light options, too. Oh, and sekt. Lots and lots of sekt. We were in a hurry and there was plenty more in the Senator Lounge when we got to the airport so I wasn’t too disappointed at only getting a couple glasses in during breakfast, but it was a nice accompaniment to the great food being served up.
I certainly would not go so far as to consider the Hof a luxe property. Luxurious in many ways, but not luxe. Still, it has a sort of old-world style about it that makes it quite the lovely place to stay. Things like live jazz music on the patio in the afternoon for snacks or cocktails. Those bits add up to make for a wonderful hotel experience.
And, needless to say, it was a much nicer hotel than I would have had were I paying for my room.
Related Posts:
Posted by Seth on March 8, 2011 under Flying, frequent flyer, points |
In part one of this report I recounted a great award booking – even though it was all in economy and on small planes – to the Canadian Maritime provinces. Part two will cover my exploitation of the bmi Diamond Club program and their quite flexible routing and award zone rules.
It all started with plans to visit Bangkok in July for a friend’s wedding. With Thai Air still operating their incredibly long LAX-BKK flight I figured it would be nice to get a change to fly that route. Plus I have never been on the Airbus A340-500 so that’s an added bonus. It turns out that Thai has had a TON of award inventory available for westbound travel but nothing available coming back east. Turns out that isn’t much of a problem for me as I’ve turned a long weekend in Thailand into a RTW ticket adventure.
By sheer coincidence a friend of mine is going to be in Capetown, South Africa the week after the wedding. And I have the points available so why not? Even better is that the award cost from Thailand to South Africa is pretty cheap with Diamond Club. Oh, and I am flying via Mumbai, flying in on Thai and out on South African Airways. South African operates the A340-200 on the route which is also new to me.
And then I needed to get home from South Africa. This is where the Diamond Club rules become VERY favorable if you’re willing (or wanting!) a bit of an adventure. Most carriers only permit North Atlantic crossings for that award. Diamond Club permits South Atlantic crossings, too. So I’m taking one. Award seats form Johannesburg to Buenos Aires and Sao Paolo are pretty readily available.
Seats from there back north are a bit harder but I found some availability with Air Canada from Santiago to Toronto. Getting from Toronto to New York City is pretty easy with a ton of frequencies and a couple airports to choose from. To get from Buenos Aires to Santiago there is really only Star Alliance routing. It just so happens to leave 40 minutes before the flight from Johannesburg arrives. So I have a 23 hour 20 minute connection in Argentina. That’ll be fun.
So I’ve made it back to New York City and I’m home. That’s the end, right? Not for me. Diamond Club considers Puerto Rico part of their South America/Caribbean zone. And award flights from South Africa to South America are less expensive than those to North America. Based on straight geography that sortof makes sense – it should be fewer total miles flown – but getting to Puerto Rico can only be done via North America with the existing partners and routes. So I have a stopover in New York (one stopover is free on the bmi award) and then, two months later, a flight in first class from Newark to San Juan. It was actually many fewer miles to take the extra flight. Plus, I’ve been looking for a good excuse to get back to Puerto Rico, possibly in daylight this time. Given that the flight down there is better than free, I see no reason to skip that bit.
Put it all together and I’ve got this 31,586 mile masterpiece:
And all the flights save two short ones are in business class. All but one of the lines are new and a few of the aircraft are, too. All for under 200,000 Diamond Club points. I could’ve done it as cash & points for even fewer but I’m trying to use up my stash and this is a great way to do it.
The booking process was bit more frustrating than I generally enjoy, partly because my Skype connection was flaking out but mostly because the agents at the Diamond Club call center don’t have the best grasp of geography nor of the rules of their program. They initially tried to charge me 5 separate awards rather than the three I booked and all at higher rates than I should have paid. Fortunately I was able to eventually get a supervisor to understand and put it in correctly, but that was two extra hours of annoyance on the phone that I didn’t really need. Still, at the end of the day, completely worth it for this trip. Retail value on the ticket is somewhere north of $10,000; getting it on points for the routes and dates I wanted is just phenomenal.
Related Posts:
Tags: Africa, Air Canada, Airbus, Argentina, award, Bangkok, bmi, Canada, frequent flyer, New York City, points, Puerto Rico, RTW2011, San Juan, South Africa, Star Alliance, Thai Air, Thailand, Toronto
