Posted by Seth on April 13, 2012 under Flying, frequent flyer, Mileage Run | 
I’m a huge fan of Istanbul and Turkey in general. I’ve had nothing but wonderful experiences there (even with attempted scammings twice) and between the architecture, food and people it is one of my favorite places to visit and one that I return to willingly, which is a big step for me. When a visit can be had on the cheap that’s an even bigger draw. And right now there are some great deals out there for travel from the USA to Istanbul.
The deals are for the shoulder season so look for travel in September or October for great weather and even better rates. Here’s what the fare calendars look like for October, departing a few cities in the USA:
New York City
Washington, DC
Los Angeles
Chicago
In many cases the W fares on United Airlines aren’t too much more than these lowest fares (~$300 ex-EWR) and the upgrade inventory is plentiful. I’ve already confirmed my flat bed for a weekend in early October. It is going to be a lot of fun.
Tags: Chicago, Deals, Istanbul, Los Angeles, Mileage Run, New York City, Newark, Turkey, United, United Airlines, Washington DC
Posted by Seth on February 22, 2012 under Trip Reports |
Break out the bunting and the balloons: it is time for a birthday party! In this case the birthday was of Istanbul‘s Tünel transit system, second oldest subway system in the world. The system is now 137 years old and, while it has seen a number of upgrades over the years, it is still more or less providing the same service as it did when it was put into service.
The Tünel connects the waterfront of Galeta to the commercial district of Taksim up on the hill. The elevation difference isn’t huge – about 60 meters – but at the time the Tünel was built there was only one narrow road connecting the two areas handling around 40,000 pedestrians daily. Something better was needed and it was delivered in January 1875, with a tunnel built into the hill and trolley cars carrying passengers up and down the hill.
The current iteration is only slightly different from the original. The original was two parallel tracks; the current version is a single track with a passing section in the middle of the run. Also, the original was (obviously) not powered by electricity. That was changed about 100 years into the life of the Tünel and the current system is electrified and climate controlled.
For the anniversary celebration the Tünel was decked out in ribbons and balloons. It was quite festive, though I was a day late for the actual party. And, while there are now many more roads connecting the two ends of the Tünel line, the funicular is still in business as part of the Istanbul mass transit network and it continues to carry folks up and down the hill every few minutes of the day.
It is a quick ride and not particularly amazing, other than that it saves walking up the big hill and the history of the tunnel is pretty impressive. I make sure to give it a ride every time I’m in town. There is another, newer funicular on the other side of Taksim Square but it doesn’t have the same history as the Tünel.
Posted by Seth on February 20, 2012 under Dining, Trip Reports |
I arrived in Istanbul on a crisp, cool afternoon following a short flight in from Skopje, finally finishing off my four day journey that started in Stockholm. I had managed to parlay a single one-way award ticket into a three-night adventure where every stop was wonderful in its own way. Istanbul, however, was the jewel in the crown, so to speak. It was wonderful. It was beautiful. And it was snowing.
Apparently snow is rare in Istanbul. This was my 5th consecutive city over the previous 7 days where my arrival was heralded by snow. It was a light flurry, no real accumulation, and it gave the city a beautiful glow, over and above the regular level of amazing that its history and culture provide.
I watched the sun set as I rode the metro into town from the airport and quickly dropped my bag off in the hotel room in order to enjoy the sights at night, a view I had not previously experienced. It was awesome.
The streets of the Sultanahmet were quiet, save for the occasional taksi or streetcar rolling through. A few tourists wandered about near me but nothing like the crowds of a summer day. I was nearly alone with the Blue Mosque and Topkapi Sarai, able to celebrate them all by myself.
The cold eventually started to set in, as did hunger; it was time to find dinner. As I walked back towards my hotel – I had seen plenty of restaurants in the neighboring streets – I happened past an outdoor café with a group of musicians playing in the back. And there was just enough heat available that I figured I probably wouldn’t completely freeze. I settled in for an Iskender, an Effes and a set with the band.
I’m sure that it wasn’t the best music ever, but they were clearly enjoying themselves and that was all it took for me to also enjoy the experience. Not every night on every trip has that magical sensation. This was a special night in many ways.
Related Posts:
Posted by Seth on February 16, 2012 under Trip Reports |
About an hour after arriving at Skopje’s Alexander the Great airport I had checked in to my hotel on the river and was out wandering the streets of the old city. Much to my surprise I saw a guy wearing a Buffalo Bills hat. I’m not sure if I was more surprised to find another American in Skopje on a Tuesday in mid-January or that he was willing to admit being a Bills fan. Either way, it gave me the opportunity to talk to someone, if only in passing. I asked what he was doing in town. He pointed to a rather attractive woman he was with and said he was there for her. He then turned the question around and asked why I was there.
Well, it seemed like a good idea when I booked the trip.
It isn’t that I was disappointed by Skopje – it has a rather cute little old town and the waterfront shows signs of possibly being nice once they finish the construction – but coming in after the greater beauty of Ljubljana it was a bit of a let-down. Of the six cities I visited on my EuroHopping adventure I’d rate it at the bottom, but mostly because the others were so great. It was a nice evening/morning and one that I’m happy I got to experience.
As the sun set on a crisp, clear night I had the old city more or less to myself. Most of the businesses were closing up and most of the restaurants were not yet open, either for the evening or the season (I’m really not sure). It left me with some great views and the opportunity to explore without too many touts harassing me to visit their shops. It was great.
The shops in the old city are mostly selling jewelry (lots of gold) and clothing, neither of which is my usual thing, but there were certainly plenty of options if you’re into that stuff.
That evening I chose to dine at one of the cafés on the other side of the river from the old town, on the waterfront near my hotel. Part of my motivation there was that I knew they spoke English. That was a big deal for me; I had sortof forgotten that I was making my way farther and farther from the romantic language base of Western Europe and into a world where the alphabet changes (they use Cyrillic in Macedonia) and the roots aren’t ones I know. I was pretty much helpless. That’s rarely fun.
|
|
| Old school shoe shine on the edge of the Old City |
I also chose the restaurant because I heard a somewhat raucous cacophony coming from it as I walked by late in the afternoon. Sports were on the television and everyone inside was dressing in similar colors. Turns out that the national handball team was playing and the game was being carried live, so I got to learn a new sport and cheer along with the locals. They lost the match in the final seconds, but it was still a great experience.
 |
| I’m a bit surprised I didn’t see more of these on the streets. |
The next morning I was up early to see the rest of the downtown area before it was back to the airport. I got in a solid few hours around town, including seeing many of the relics from the Ottoman empire that are still visible around town. The clock tower was the first built in the empire, allowing for those working in the Bazaar to know when to pray and when the market was closed.
While the old Bazaar is no longer in operation there is still a large market operating on the edge of the old city. I love a good market so it was absolutely on the itinerary. I was actually pretty disappointed as I walked by initially; the market seemed to be a clearinghouse for random imported junk rather than a view into the locally produced goods. Fortunately I stuck it out, walking back through the "Made in China" section and ended up in the middle of a great produce market.
Beyond the old history of town there is also some more recent history celebrated, most notably the work of Mother Theresa. She was born in Skopje and there are a few monuments and markers celebrating her life and work.
After this it was time to head back to the airport, wrapping up yet another whirlwind visit as I wended my way from Stockholm to Istanbul. A great little visit, but not quite as amazing as the other cities I got to see. Such is the way things go some times.
Related Posts:
Posted by Seth on February 1, 2012 under Trip Reports |
As part of my planning for a day in Ljubljana, Slovenia, I read many, many stories, guides and suggestions for what to see and what to do while in town. I’m quite certain that none of the people writing those guides were ever in Ljubljana in the winter. Suggestions like “enjoy the evening breeze of the river at one of the many outdoor café/bars” doesn’t work nearly as well, for example, when it is below freezing outside. Putting aside those flaws in the reference material I had available (as well as perhaps the flaws in my brain for believing January was a good time to visit), I managed to still have quite a good time.
Ljubljana was the second stop on my multi-day “direct” trip from Stockholm to Istanbul. My flights were timed such that I had about 22 hours on the ground, plenty of time to see what the center of town had to offer. I was also somewhat fortunate that the show started even before getting into town as the views of the mountains surrounding the airport were stunning.
I booked into a small hotel right in the heart of the old town which was incredibly convenient and very reasonably priced. I was just a block off the river, giving me easy access to the bulk of the sights.
And, despite my rant above, the cafes were mostly open, though also very sparsely populated. There were some die-hards out under the heat lamps enjoying their afternoon or evening, but nothing like what I’m sure the party scene is once the weather warms up.
The old city area contains a number of landmark architectural structures, as well as a few bridges crossing the river. It is a pedestrian zone so there are no cars to dodge as you wander the streets and alleys. The lack of cars also makes it quite pleasantly quiet. And, as the sun went down the river and the adjacent buildings lit up, creating a wonderfully beautiful scene.
Dinner was uneventful and not particularly good and, as noted above, there weren’t too many folks out enjoying the nightlife on a winter Monday. That let me turn in somewhat early and catch up on sleep. It also meant I was up pretty early the following morning. I had hoped this early rising would leave me well positioned to explore the market and the castle before heading back out to the airport. I also wanted to go for a ride on the funicular that makes the run between the market and the castle. Alas, I was too early.
Most of town doesn’t really start up until 10am it would seem. Normally I wouldn’t complain about that and just sleep in but my timing for this trip didn’t give me a lot of wiggle room. I missed the funicular ride and didn’t have time to tour the interior of the castle. That said, my timing did force me to walk the trails up the side of the hill on which the castle is perched, resulting in some beautiful views of town.
By the time I made it down the hill from the castle the market was mostly up and running. There are a few indoor shops, mostly selling breads and cheeses, while the outdoor stalls are all about vegetables (and one row on the end for “made in China” bits).
I grabbed a couple snack bits from various stalls to tide me over as breakfast and then, once again, my time was up. It was back to the airport and back on a plane. Skopje was just a short flight away, and it was time to make that move for the next 22 hours of the trip.
Ljubljana was beautiful and certainly worth a visit. I just hope that next time it is a bit warmer and there are more folks out enjoying the city. The quiet night along the river was pretty, but also rather slow.
Related Posts:
Posted by Seth on January 24, 2012 under Trip Reports |
Stockholm’s city hall, situated on the waterfront more or less in the center of town, presents an image of great history and heritage. This belies its real age – only about 100 years old – but the work is impressive. The building is used to conduct the business of the city, of course, with the 101 seat legislative room shown off as part of the tour. But that is, at best, the fourth or fifth more impressive part of the building.
Vying for that top honor are a few other rooms. There is the Blue room, so named because the architect originally wanted to have the walls covered in blue plaster. This is also the largest room, built to look like an Italian piazza, with columns and arches surrounding the great space. The original plans also called for the room to be open at the top so that visitors could enjoy the space under the night sky, however that was scrapped one they realized the weather was not particularly cooperative on that front. This is also the room where the Nobel banquet is held each year.
Adjacent to the Blue room is the Gold room. This one actually lives up to its name, with the walls covered in mosaic that includes gold leaf in the tiles. The history of the city is told through the mosaics, including a massive display at one end showing Stockholm sitting at the crossing between East and West, with the US flag, Eiffel tower and a Native American headdress representing the west while elephants and Istanbul represent the East. It is a bit of a stretch, but I give them credit for trying.
My personal favorite room holds a number of tapestries in it. The cloth works are beautiful and the room is built specifically for them, with the size of the recesses where they hang perfectly sized. The room is also used each Saturday by the city to conduct civil marriage ceremonies. The ceremonies are quick – the long version is about 5 minutes – and they are something of an assembly line process, but they are also open to anyone who signs up (there is a bit of a waiting list to get a slot) and the setting is quite lovely.
As for the council room itself, it looks a lot like most other parliament rooms, though the ceiling is a bit different. The blue background is supposed to represent the open sky (similar to the blue room) and the beams across the top have a passing resemblance to an inverted ship, supposedly linking to the Viking history of the area, though there is some debate as to whether that was actually part of the design or not. Either way, it is pretty.
There is a bit of Nobel history also on display, mostly focusing on the gala dinner held each year honoring the award winners. A full place setting is on display and I must say that there is a whole lot of flatware involved for just one meal.
I was very impressed by the tapestries, and the Gold and Blue rooms were neat to see. Not the most amazing tour I’ve ever been on, but a good way to pass an hour or so while in town.
Posted by Seth on November 18, 2011 under frequent flyer, News, points |
When British Airways and Iberia announced a couple months back that they were integrating their loyalty programs under the Avios moniker there were a whole bunch of folks (mostly based in the USA) who were pretty upset at the potential issues it could raise. At that time I took a somewhat measured approach, suggesting that there are a few areas in which folks might see benefits, mostly for those in the UK or Europe. Now that the details are out and we can look at the numbers I’m still not certain, but the program mostly seems to be a debacle unless you live in the UK or Spain and only fly on simple trips.
You didn’t want to connect, did you?
The single-partner award chart isn’t nearly as bad as previously expected, with a catch. Awards on a single partner now do not permit connections. If you require a connection for your itinerary then you redeem an award for each flight. That means JFK-EZE on AA would be one price (25K one way in coach) but connecting via Miami would add 7,500 to that total; connecting via Dallas is 10,000 more. So if you can position yourself to get to a hub gateway (or if you are lucky enough to actually live in one) then the numbers can be quite reasonable still. I queried ~150 city pairs on routes operated by wide-body aircraft by Cathay Pacific, Qantas and LAN and found a few routes where the numbers aren’t completely awful. But that assumes you’re at the gateway and want to go to the hub. A pretty significant catch to be sure.
Also on the connection front, it appears that folks based in Europe are going to feel the pinch of award prices rising. A trip from Istanbul to Paris sees a 4,500 point surcharge over a trip from Istanbul to London. Not all that surprising considering the rate on London-Paris is 4,500. In other words, even if you stay on BA metal for the journey you get hit with a connection penalty. This applies to flights originating in the USA as well, and the up-charge might be even more than you’d expect (ORD-LHR is 20,000; ORD-CDG is 25,000 while MIA-LHR and MIA-CDG are both 25,000). In other words, the award charts are very inconsistent and nearly impossible to decipher with any reasonable sense of reason.
Multi-partner Awards
The multi-partner award chart is unchanged and is shown below. With this scheme you are permitted up to 8 segments on an award, including an open jaw stopovers so long as the stopover is on the direct point of travel. That basically means only at hubs, which is also not particularly great, but also not atypical.
| Avios costs for multi-carrier reward flights |
| Miles in your journey |
Avios needed for an economy flight |
| 0-1,500 |
30,000 |
| 1,501-4-000 |
35,000 |
| 4,001-9,000 |
60,000 |
| 9,000-10,000 |
70,000 |
| 10,001-14,000 |
90,000 |
| 14,001-20,000 |
100,000 |
| 20,001-25,000 |
120,000 |
| 25,001-35,000 |
140,000 |
| 35,001-50,000 |
160,000 |
|
Business class reward flights: x2
First class reward flights: x3
|
Some "gems"
So, what are these "gems" I referenced in the thread title? There are a couple to talk about.
If you’re looking for flights operated by international configured aircraft and hoping for a bargain there are a few routes that come up as quite reasonably priced. Some have gone down from the prior charts, though, again, no connections are permitted any more so there’s that problem. Still, take a look at some of these routes with the decent redemption pricing (o/w, economy):
| AMM |
DTW |
30000 |
| AMM |
JFK |
30000 |
| AMM |
ORD |
30000 |
| AMM |
YUL |
30000 |
| AMS |
HKG |
30000 |
| BOG |
MIA |
10000 |
| CCS |
MIA |
10000 |
| CDG |
HKG |
30000 |
| CUN |
MIA |
4500 |
| CUN |
SCL |
20000 |
| FCO |
HKG |
30000 |
| FRA |
HKG |
30000 |
| HEL |
SIN |
30000 |
| HKG |
PVG |
7500 |
| HKG |
HND |
10000 |
| HKG |
ICN |
10000 |
| HKG |
KIX |
10000 |
| HKG |
NGO |
10000 |
| HKG |
LHR |
30000 |
| HKG |
MXP |
30000 |
| HKG |
YVR |
30000 |
| HKG |
JFK |
35000 |
| ICN |
TPE |
7500 |
| JFK |
LIM |
20000 |
| KIX |
TPE |
7500 |
| LIM |
SCL |
10000 |
| MAD |
SCL |
30000 |
| MIA |
PUJ |
7500 |
| PUJ |
SCL |
20000 |
Comparing those numbers to other carriers I’ve compiled data on suggests that the program isn’t a complete fiasco, so long as you can avoid that pesky connection problem.
Also, it is possible to redeem 10% of the regular Avios award price for an infant in lap which is a nice feature and most certainly not one that most programs offer. But that’s a pretty small consolation.
Upgrade or downgrade?
In the end, I believe that the overall changes to the program are quite negative for most customers. Yes, there are a few bright spots where award costs have gone down and those should be celebrated, but for most customers the connection penalty will be a rather steep price to pay to make the Avios retain value. That said, if you live in a hub or in a spoke with good frequencies there is the slight chance that the program can be made to work for you.
I’m quite happy that I’m not sitting on a pile of Avios right now, even being in NYC where I have the advantage of many non-stop options. If it comes to that I’ll just move some Membership Rewards points over and leverage the program that way.
Check out some other views on the changes from these noted loyalty bloggers:
- Lucky’s posts
- TPG’s thoughts:
Related Posts:
Tags: British Airways, Cathay, Chicago, frequent flyer, Iberia, Istanbul, LAN, London, Membership Rewards, New York City, Paris, points, Qantas, Spain
Posted by Seth on September 17, 2011 under Flying, frequent flyer, points |
There are lots of different ways to maximize the value of award redemptions. Some folks look only at the cash value of the ticket were it purchased directly. Others look at the cabin of travel. Or the total distance covered. Or the number of points required.
I’ve used all of those metrics at one point or another, but my most recent redemption doesn’t hit on any of them. The goal of this particular redemption was to maximize the number of cities I could visit on a single one-way redemption. Officially the rules say a one-way award can have only a starting point and an ending point. I’ll be visiting four different cities on my current schedule.
I’m taking full advantage of the fact that a connection on an international itinerary is defined as anything less than 24 hours in the same city. Combine that with the relatively short travel distances in Europe and it turns out that there are a lot of ways to hop scotch across the continent without paying all that much extra. Here’s what my trip looks like:
Flying from Stockholm to Istanbul is a hair under 1400 miles; my routing is 1855. Not all that much longer in total travel distance but I’ll be spreading my travel out over 4 days rather than just a few hours. Stops are currently scheduled in Berlin (20 hours), Ljubljana (22), Skopje (23) and Istanbul (destination). Only one of the hops requires a connection – 30 minutes in Munich. I also get to fly some fun aircraft types and a new (to me) airline, along with new airports and countries. Not too shabby for only 12,500 points plus about $100 in taxes.
Building the award was surprisingly easy. I started by looking at flight timetables and route networks for the various Star Alliance carriers in Europe. The goal was to find mid-day flights that would allow me to get between cities while there was still a bit of daylight but also to be able to wake up each morning at a reasonable hour rather than silly early. Avoiding the early morning flights also makes it easier to actually keep the 23ish hour connections alive as the earlier flights make it harder and harder to stack the flights.
Once I had a framework for the trip I searched out the award inventory directly using ANA‘s website. Every single flight I wanted had award inventory available. With the specific flights in hand I called the reservations line at Continental. I fed the flights to the agent one at a time and when she pressed the magic "go" button it priced correctly automatically. No need to go through manual pricing or anything else for this one; we were both quite surprised at that. But it is booked and confirmed.
Now I just need to get my flight to Stockholm and home from Istanbul booked. But that should be easy, right??
Tags: ANA, award, Berlin, Continental, EuroHopping, frequent flyer, Istanbul, Ljubljana, Lufthansa, Munich, points, Skopje, Star Alliance, Stockholm, Turkish Air
Posted by Seth on January 13, 2011 under frequent flyer, News, points |
The past week has been a busy one for carriers in the Middle East and Central Asia. In addition to the move by Saudi Arabian Airlines to join the SkyTeam alliance (covered here and here), Turkey, Pakistan and Iraq have gotten in on the action.
In Iraq a consortium of investors will be working with Greek charter carrier Viking Hellas to establish frequencies and destinations between Iraq and Europe. Most of the service will be focused on moving passengers between Western Europe and northern Iraqi cities located in the Kurdish Regional Government Area. This is notable mostly because it shows a continued growth and recovery of that market. Air service to Iraq has been quite limited for a long time now and seeing that move back a bit towards normal is quite a positive sign.
The other significant announcement this week involves the major shift in traffic between THY Turkish Airlines and Pakistan International Airline. PIA will be cutting service to New York City, Chicago, Spain, Germany and the Netherlands. Customers looking to reach those destinations will now be routed on Turkish Airways-operated flights via Istanbul under a new joint venture that the two carriers recently signed.
PIA will be keeping one long-haul destination in the West with 3x weekly service to be operated from Istanbul to Houston. It is also expected that PIA will add seven weekly service frequencies to European destinations from Istanbul, either in addition to or in place of Turkish service.
Other notes from the announcement include:
- Both airlines will exclusively use catering facilities of the partner airline, when applicable, on flights between Pakistan and Turkey.
- The operating carrier will arrange special food, reading material to the taste of marketing carrier’s passengers.
- The two airlines will cooperate in maximum utilisation of each other’s engineering, maintenance and training facilities.
- The two airlines will immediately test/integrate interline e-ticketing.
- Both airlines will provide all assistance/transit/business class lounge facilities to passengers at their home stations.
So there are obvious back-office benefits to an agreement such as this one. In some ways this is just another code-sharing agreement and some minor shuffling of flight hardware to better serve passengers at both ends of the trip. But the announcement also includes this little tidbit
The two airlines will also integrate their frequent flyer programs for mutual benefit of the airlines and passengers travelling on two airlines.
Certainly it is too soon to claim that the frequent flyer programs are merging or that anything major is happening here on that front, but it does open up a number of quite interesting possibilities. Most significant, perhaps, is that aligning the loyalty programs and integrating interline e-ticketing brings about the very real possibility that PIA could make a move to join a global alliance, with Star Alliance being the most obvious target given Turkish’s membership there. The Central Asia region doesn’t have a lot of coverage from the alliances and this sort of move would be a major change on that front.
Also of note is that, while Chicago is largest global gateway in the United States for Star Alliance, Turkish does not currently offer service there. With the PIA service being cut in favor of Turkish this seems like a route that just significantly improved its odds of being announced.
Related Posts:
Posted by Seth on December 30, 2009 under Trip Reports |
I should be in the air over the Atlantic Ocean right now, curled up in a First Class suite on Turkish Air. Instead I’m on an Airbus A321 over the Mediterranean on a non-stop flight to Barcelona. Indeed, the trip has taken a much more direct routing and quite substantial turn. In the end, I still get to celebrate New Years in Barcelona with the splendiferous missus and we even get to sleep in a real bed tonight rather than in coach on a Delta 767-300ER. Still, the scene today in Istanbul’s airport can only be described as frustrating and trying, with a bit of misery thrown in as well as a reasonably successful tactical retreat.
Last night, while waiting in Luxor for the departure of the flight to Cairo, I learned that the Istanbul-JFK flight for that day had been delayed pretty badly. Over three hours, in fact. That plane was turning around to come back to Istanbul and then would be used for the flight that we were scheduled to be on. Except at the time I didn’t know that it would be that plane, and there was no one in Luxor I could ask. There wasn’t really anyone to ask in Cairo, either. So I went into the flight to Istanbul hopeful and optimistic, as well as truly exhausted.
As first class passengers we were greeted at the end of the jetway with a sign and a golf cart to whisk us away to the security checkpoint and then the lounge. It took them a while to round up the necessary supplies for us to shower but we managed to get that done and settled in for breakfast. Everything seemed OK.
Failure
And then the bottom fell out. The lounge agent came over to me and handed me the house phone. An agent on the other end of the line was explaining that the flight would be rather delayed and that she had arranged for a day room at the hotel in the terminal for us. Ruh roh. Just how delayed would the flight be? At least 3 hours (it turned into 5 by the time we left the airport). That completely ruined our 3 hour connection in JFK. Time to scramble.
There was a flight to Frankfurt leaving in 40 minutes that would get us to the early Frankfurt-JFK flight by the woman could not (or would not) make the change for us. While I tried desperately to negotiate through the language barrier and explain my predicament the minutes ticked away and the flight was closed. That was our last chance to make it to JFK in time for the Delta outbound flight. Game over.
It is also worth mentioning that at this point my laptop decided it didn’t want to power on and my BlackBerry went into a reboot cycle every 5-10 minutes. Ouch.
Recovery, Part 1
The Delta tickets we had were bottom of the barrel priced sale seats. The change fees for them were more than the actual tickets cost. That money was now gone. Poof. Still, I had a mind to celebrate New Years in Barcelona more than I cared about getting the Istanbul – New York flight in Turkish Air first class (a five day vacation is always worth more than an eleven hour flight) so it was time to start making things happen. The lounge had no phones available for customers and there was no means for me to reasonably call the United States to get in touch with Continental, the carrier that issued our tickets. Things were getting worse, not better.
There was a flight leaving for Barcelona in 45 minutes and the agent was willing to put us on that flight, right up until she realized it was a reward ticket. Then she was quite willing to sell us a walk-up full fare ticket and let us deal with our “travel agency” to handle the flights that were missed. Not gonna work. Still, I managed to revive my laptop and get the Skype client working and continental.com’s reward search inventory up on screen. Even more amazing, I actually found two seats available from Barcelona to New York in business class on the date we were scheduled to go home. A glimmer of hope.
Karla answered the phone for Continental and was incredibly patient with me as I explained my needs and desires over a rather questionable voice quality connection. I was able to feed her the flight numbers and she saw the inventory available. She just wasn’t sure if she could change the flight as I had already started the return trip. She had to call a supervisor and in the mean time the 45 minutes to the Barcelona departure were ticking away with great speed. Karla made the necessary changes, inserting an open jaw into the ticket and leaving the Istanbul – Barcelona segment open for us to fill. She was still working on confirming it but we had to go immediately to catch our flight. I gave her my credit card number without knowing the charges and hung up to hop on the plane to Barcelona that was now 30 minutes away from departure.
No can do. The agent was reasonably polite about the situation but it was quite clear. We weren’t getting on that plane. Rebooking the Continental tickets took a bit too long and that flight was closed for sales, even with 30 minutes remaining. I had made the changes that she agreed to and now I was still stuck in Istanbul.
Recovery, Part 2
At this point we had some time to play with. Continental was already reissuing the return ticket so we just had to find a way to get to Barcelona at a reasonable price. There were a number of options, including overnight connections in Amsterdam, Riga and Athens. All were slightly cheaper than the non-stop afternoon flight to Barcelona. In the end, however, we settled on the non-stop flight. Better to go for a relatively sure thing. Besides, we don’t have winter coats with us so Amsterdam or Latvia would be pretty unpleasant tonight.
We booked the flight through Travelocity because is was half the price that the agent wanted in the lounge. Such transactions are normally completed pretty quickly but after 20 minutes we still only had a reservation, not a ticket. Time to make another call. The Travelocity agent initially just wanted me to wait it out. Only when I explained that the flight was 4 hours away did it get properly escalated. Apparently they were worried about fraud for a last minute, one-way ticket purchased from Istanbul to Barcelona. I can’t say that I really blame them. Another 10 minutes on the phone assuring them that I really was me and that I really was buying walk-up tickets and the ticket was finally issued.
The agent had also previously offered us that hotel room for our wait. I now called that one in, asking that we be able to still use it. She agreed and we soon were laying down for a couple hours’ nap time that was much, much needed. Everything seemed OK at this point. We had our flights to Barcelona and the onward flights from Barcelona to NYC, albeit on a somewhat circuitous routing. And we had a bed for the first time in 30 hours. Not all bad. Except one little thing.
Recovery, Part 3
For some reason, Continental couldn’t actually make the change to our reward ticket. The agents I spoke with (and there were several of them) all insisted that we were still checked in for the Turkish Air flight from Istanbul to JFK. As long as we were on that flight they couldn’t remove it from the itinerary and substitute in the three segments to get us home from Barcelona. Time and time again I approached the agents at the counter and asked them to confirm that we were not checked in anymore on that flight. Each time they said we weren’t but the folks at Continental said we were. My worst nightmare at this point was getting to Barcelona and having Turkish reporting us as a no-show for the flight, canceling out the remaining value of our tickets. The price for Istanbul-Barcelona was bad enough. Shelling out for Barcelona-NYC on top of that probably would have driven me over the edge.
I finally had our Turkish Air “handler” from the morning back at the counter so I called Continental one more time with the plan of having the two of them talk it out so I didn’t have to stay in the middle. By coincidence I managed to get Karla on the phone again.
“Karla with a ‘K’?” I inquired. Yes, she said, somewhat befuddled. “I talked to you earlier with the crazy re-route from Barcelona to New York via Brussels and London; remember me?”
I’d like to think that she has fond memories of me now, if for no other reason than I’m pretty sure I was the most entertaining customer she had today. In reality, I’m just really happy that I didn’t have to explain my story one more time. The minutes were now starting to tick away on the afternoon departure to Barcelona and I had already paid for those tickets and I wasn’t about to lose them, too. Fortunately Karla proactively got another supervisor on the phone while I was talking to the agent at the desk. The supervisor apparently has some magic “refresh” button (Karla’s words, not mine) that made the reservation sync up again and show that we were no longer checked in for the flight.
Finally.
Karla then was able to issue the new ticket, collect the $40 additional in taxes and confirm the new flights for us.
Success
And there we were, six hours after the bottom initially fell out, with our flights rebooked and a new itinerary ready to go. Sure, it cost us some cash and the price actually went up as the rebooking process continued. Still, the overall goal was met. We’re going to celebrate New Years among friends in Barcelona and we’re going to experience some fun times on premium cabin flights along the way. The new return flight gives us about four hours at the Virgin Atlantic Clubhouse in Heathrow along with our Upper Class seats across the pond. I’m sure that we’ll be exhausted on Tuesday when we get back to work but overall the adventure remains mostly alive, even if it means no Turkish Air first class. Based on their ground handling I’m not entirely sure it would be worth it.
Lessons learned from this experience:
- Betting on Turkish Air arriving within 3 hours of on-time for the NYC route is a rather large gamble. I lost.
- Creativity and flexibility can find all sorts of reward seats if desperation sets in.
- Sometimes the adventure costs a bit more than expected, but the stories are generally worth it, especially when the rest of the travels are happening on the very cheap side of the ledger.
- A good agent at the airline can really make things happen. Karla did it for me today and others have in the past. They make this whole game run just a bit more smoothly.
Posted by Seth on December 29, 2009 under Trip Reports |
I sit in the airport in Luxor, Egypt pondering the absolute insanity of the trip I’m beginning. Nothing quite like a 36+ hour adventure to travel from Luxor to Barcelona, Spain. It is just across the Mediterranean. It really isn’t that far. But I’m crossing the Atlantic Ocean twice – three hours apart – to make the trip. Yeah, it is crazy.
versus
Back over the summer Delta offered up a sale for flights to Spain so we bought a couple for the weekend over New Years. Celebrating in Barcelona seemed like a good idea. A few months later, we learned that my wife got a few extra vacation days for the time between Christmas and New Years. Use ‘em or lose ‘em, so we used them. A quick search of various reward inventory showed Egypt as a destination with premium cabin seats available and a destination where the country doesn’t shutdown over the Christmas period. Plus, it is a pretty soft introduction to travel in Africa. We were sold, and the trip was phenomenal.
But we still had to be back in New York City in time for our flight to Spain. No need to spend any extra time there. Three hours should be more than enough for an international to international connection. So we’re off.
We’ve got an 11:10pm flight from Luxor to Cairo followed by a 3:30am flight from Cairo to Istanbul and then a 10:30am flight from Istanbul to New York’s JFK airport. All in premium seats including the first class suites of the Turkish Air 777-300 wet-leased from Jet Airways. That should be quite nice. We follow that up with coach seats on a Delta 767-300ER. Probably one of the worst long-haul products out there today that crosses the Atlantic (likely still better than a Lufthansa 747-400 in the back), but the price was right. And there is plenty of potential fun and crazy along the way. Just the way I like to travel.
Images from Great Circle Mapper
