Yesterday the NBTA (National Business Travel Association) released the results of a survey it recently released, and honestly I was a little surprised with some of what they found. Let’s go through the highlights:
More than 50 percent of travel managers say new airline fees are having an impact on their planning and they are encouraging less air travel and eliminating all non-essential corporate travel.
That result is semi-surprising to me. I would expect that the fees would certainly affect the travel plans of some, but I didn’t know it would be that high. I would think that a sizeable portion of business travelers are elites in frequent flyer programs and as such don’t have to deal with as many fees as regular passenger. Either way, a decrease in business travel isn’t the best for the airlines.
Next!
76 percent of survey respondents believe that airlines are in fact misleading the public with their “low” and “advertised” fares by adding substantial fees.
Travel managers are…suggesting alternatives like Internet-based meetings for business dealings.
Last week I mentioned that during the Southwest call last week Gary Kelly said that some are assuming that the new fees are “additive” and that he doesn’t agree. I think that this survey helps prove that point – the fees certainly aren’t guaranteed revenue and if travel managers are booking less trips as a result, that’s not great for the airlines. I found the statistic that 76% of respondents thought the airlines were being dishonest was very important.
I think the airlines should soon start to reconsider their fee policies. American’s idea of moving to a la carte pricing is a good one. If done right, it should make life easier for passengers. Last week, Brett Snyder had some good comments on that. Also, I think the fee policies can now leave some passengers scratching their heads. The airlines used record-high oil prices as a reason for adding the fees. But now that oil has declined a large amount, I’m sure some consumers are wondering why the fees are still there.

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