Monthly Archive for July, 2010Page 2 of 2

Guest Post: The Top 5 Things You Should Know About Scope Clauses

Last week, my friend Courtney’s guest post got a lot of good feedback. So when he offered to write another one, I of course accepted. Enjoy!

For some reason unbeknownst to me, Dan didn’t kick me off his blog after my first post. So here I am, back again with another thrilling installment of that wacky industry we call airlines. This week I have an itch to talk about scope clauses. The more I read about our basic understanding of scope clauses, the more I grow confused as to how we even make money in this industry…oh wait…we don’t.

Regardless, I think it’s time to nail down what we don’t know (but should) about scope clauses. Since top 10 lists are a lazy man’s way to create interest on the net, and since I’m still too lazy to come up with 10, here are the top 5 things you should know about scope clauses.

1. Scope Clauses are Necessary

As long as we have unions in the airline industry, we’ll have scope clauses. Through all of the complicated topics we’ve heard about scope over the past 10 years, at a base level it is the heart of a union’s objective: to protect the jobs of its members. A scope clause simply defines what work will be the responsibility of the members of the union. Traditionally, they’re quite simple; “all flying under XYZ airlines will be handled by the pilots of ABC union.”
Lately, however, scope clauses have become known not for what falls inside the scope, but what is allowed outside. This is where it starts to get confusing. During what we old-timers call the “Good ‘Ol Days” it was easy to distinguish a major airline from a regional. To oversimplify, a regional airline flew small turboprops and a major flew large jets. But what happens when an economical small jet enters the picture? Mainline pilots don’t want to fly it because of the low pay rate required (among other not-so-rational reasons), so they allow an adjustment of their scope clause to allow the flying to be handled outside of the union council (an important distinction since it’s most likely that regional pilots from a different council but same union will be flying those aircraft).

Perhaps it’s easier if we consider how unions would exist without scope clauses. Short answer – they wouldn’t survive. Scope clauses are absolutely critical to unions. In order for you to protect your members’ jobs, you have to distinctly define what those members’ jobs are. Otherwise an airline could hire outside of the union, inevitably and effectively removing the union from the property. Not going to happen.

2. Scope Clauses Greatly Affect the Fleet Mix

Remember the DC-9, 737-200, 737-500, and F100? There was a time when legacy fleets were dominated by the 100-seat aircraft. Since then, Delta is parking the last of the DC-9-30/40’s, American has retired the F100, the 737-200 has left every U.S. fleet, and the 737-500 remains only at Southwest and Continental with both suggesting retirement. The replacement aircraft have been anything but successful at the U.S. majors with only US Airways flying the E190 (almost half of which have been sold to Republic) and the next smallest aircraft being United’s 120-seat A319’s. Essentially, the 100-seat fleet has been wiped out.

It doesn’t take much for us to guess why this 100-seat aircraft has gone the way of the dodo bird at the US majors: Scope Clauses. Quite simply, the unit costs of a 76-seat aircraft operated by the regionals are too close to that of a 100-seat aircraft operated by mainline. This has artificially created a seat gap between regional and mainline aircraft in which regionals can’t operate due to scope clauses, and mainline can’t operate because of the superior economics of the aircraft regionals that can operate. The graph to the left shows just how pronounced the seat gap is.

Scope clauses create an artificial gap between 80 and 120  seats.

3. Scope Relaxation is Largely Unpredictable

I know a lot of people think that since scope has crept up from 50 to 70 to 76 seats over the past 10 years that it’s going to continue. I’m not quite so convinced, and here’s why. Each relaxation to a scope clause is negotiated between an airline and its pilot union representatives. Among the scope clause relaxation issue are a whole slew of other issues which are arguably more important to a higher majority of the pilots, namely pay. All of these issues come together during the negotiating process, which is still subject to political pressure both within and outside the union, among other distractions. I often liken pilot negotiations to my wife going in to the grocery store to get milk, and coming back 45 minutes later with a $100 grocery bill, and no milk. Somewhere along the way, something else becomes more important, and the original objectives get set aside.
Also consider the special circumstances each of the airlines were in when they last relaxed scope. The first round as we’ll call it which allowed 50-seat jets, took place before anybody knew what the 50-seat jet would do. This involved almost every U.S. major airline including Continental, American, Delta, United, US Airways, and Northwest. The second major round of scope relaxation took place between 2002 and 2005, but was almost entirely exclusive to airlines in bankruptcy. Delta, United, Northwest, and US Airways all relaxed their scope to some extent, while American and Continental held there’s largely intact around the 50-seater (with the exception of a smallish fleet of 70-seaters at American). It’s important to point out that bankruptcy was a driving factor in determining which carriers significantly relaxed scope during the last round, and which did not. Since mergers and a (fingers crossed) improving economy are keeping the threat of major airline bankruptcy at bay, we really don’t have any good history to draw from when trying to predict what will happen next. All that being said, we sure do love to try, which leads me to…

4. Scope Clauses Hold Value

This is where I ignore the last section about not being able to predict scope clause relaxation and try to do precisely that. To oversimplify once more, the opportunity for a scope clause to be relaxed has a dollar figure attached to it. Airlines know roughly how much money they could save by relaxing the scope clause, and mainline pilot groups know how much they’d require in other concessions to allow it. This results in a phenomenon I call “there’s a price for everything.”

The next time any major airline meets with its pilots to negotiate a contract, the subject of scope relaxation will come up. During the past 10 years, we’ve seen the value of scope relaxation to the airlines equal the value of concessions made to the pilots. Hence, scope is relaxed. However, as regional pilot costs creep closer to mainline (or vice-versa), the value to the majors is diminishing. This, among other reasons, is lowering the value of incremental scope clause relaxations to the airlines. While the unions have become accustomed to airlines willingness to pay handsomely in terms of higher pay (or more recently less of a pay cut), airlines seem to have started to question the value of relaxing scope further. This forms the basis for my theory that we will not see any significant changes in scope during the next round of negotiations. Granted, this should cause the unions to “revalue” their scope clause which I think could inevitably lead to further relaxation after the current round. Of course there are wild cards thrown into the mix, such as American’s new union leadership who is promising more cooperation with management, and the United / Continental merger, which has already hit some labor snags.

5. Current Scope Clauses are Inherently Flawed

Before we jump into this, it’s common to hear that pure economics mean scope clauses shouldn’t exist. What we must remember is that we’re not dealing with pure economics. If a union were to allow economics to take total control, regional pilots (read lower paid pilots) would be flying everything up to 747’s, and mainline pilots would cease to exist. Hence, the argument that scope clauses should be subject to economics and nothing else also suggests that unions shouldn’t exist in airlines. As much as some may want that to be the case, we have to admit that unions are inevitable, as are scope clauses.

Much has been said about the pilot unions’ inability to square up to airline managements in terms of business strategy. The evolution of scope clauses makes this argument quite easy. We must point out, however that there are real economic forces at work influencing which aircraft are allowed with scope clauses. Assuming then the economic forces made scope clause relief inevitable (which is still up for debate), let us examine how the major union handled it.

ALPA is a national union made up of dozens of airlines’ pilots. The Delta and United pilots are represented under ALPA, the two groups we’ll examine. Also within the ALPA union are the pilots from the regional airlines who fly, with permission of the scope clause, for those carriers. Comair, ASA, and Freedom (Mesa) were ALPA carriers who flew regional aircraft for Delta during scope relaxation negotiations. Mesa, ACA, and Air Wisconsin all flew for United. What you’ll notice is the airlines I did not list who flew for those carriers: Skywest, Republic, and GoJet.

As ALPA mainline pilots renegotiated the scope clauses, they not only allowed regionals to fly incrementally larger jets, but they opened the door for non-ALPA regional pilots to grow at the expense of their ALPA counterparts. While the reasoning may not be clear, the effect is dramatic. Of the former ALPA regional airlines mentioned above, ACA is gone, Mesa is in bankruptcy, Comair is in critical condition, ASA is stagnant but owned by a non-union carrier, and Air Wisconsin had to buy their way out of United for survival, and now sits with an aging fleet at US Airways. The non-ALPA carriers? Skywest owns ASA and has already shown an appetite for Expressjet (another ALPA carrier), GoJet has recently signed an LOI for up to 100 MRJ’s and just bought Compass (an ALPA carrier), and Republic has bought everything else.

Therein lies the flaw. The degradation of the 100-seat mainline fleet has resulted in a substantial loss of union jobs. Even worse, the short-sided negotiations by ALPA have allowed almost complete erosion of their own union at the regional level. While they have airline-specific scope clauses, they lack a union-level scope clause. Which brings us back to the necessity of scope clauses; If you don’t define what work your union members do, how can you protect it?

If you decided to scan the headlines and pictures as I tend to and read just the last paragraph of a post, here’s what to take away.

  • Scope clauses will be here forever and ever, amen.
  • The current look of the industry has largely been influenced by scope clauses.
  • The factors driving the evolution of scope clauses are not always understood by the parties involved and therefore are irrational and flawed.

Courtney is the co-creator of the Airplane Geeks Podcast, founder of AirlineEmpires.net, currently works for a commercial aircraft OEM, and is a self-proclaimed stud muffin. You can contact him through the Things in the Sky contact link.

It’s Too Early to Make a Call on the Three-Hour Rule

So the three-hour rule has been a big deal for most of the year now. On one hand we have traveler advocates who say that there’s no excuse for a three-hour delay on the ground to take place, and on the other hand we have airlines saying the rule’s going to cause more problems than its worth.

May was the first month where the airlines can be fined over this new rule, and we had five flights that violated it. Four of them were United flights that ended up diverting to Colorado Springs for weather.

Admittedly, five delays over three hours pales in comparison to the 35 that we saw in May 2009. Kate Hanni of FlyersRights is already claiming victory, saying, “I hate to say I told you so, but I told you so.”

Personally, I’m not going to take a side on this one – I think it’s too early to call.

One of the concerns said by the industry is that we’ll see an uptick in cancellations. While this USA Today article notes that the percentage of scheduled flights that we were canceled only went up from 0.9% to 1.2%. But that does hide an interesting increase. While the number of scheduled flights decreased 0.74%, the number of canceled flights went up 40.1%!

That could indicate that airlines are just more risk-averse right now and don’t want to have a flight depart that might not make it. Of course if the flight is canceled, though, now a bunch of passengers are inconvenienced. And if those cancellations are coming from fears over the three-hour rule, then some passengers could be stuck waiting for a new flight for more than three hours. But one would need internal airline data to figure this one out. Also, it can be hard to compare one month to another just because of weather variations. So one would have to dive into historical weather data to figure out if the decrease in delays is coming from the rule or clearer skies. Plus, the DOT has yet to levy any fines. So the airlines are probably waiting to see what happens to Delta and United here.

So here’s my basic thought. Yes, delays are down, but it’s too early to tell if that’s because we’re only one month in here. Plus we need to figure out if the increase in cancellations is coming from fear over the rule, and, if so, how many passengers are affected by that and how long they are stuck at an airport.

Just my two cents.

Quick Trip Report: Home and Back on US Airways

Back in the spring, I decided to book a trip home over the long weekend. I figured a quick break in the middle of my internship might provide a nice time to relax a bit, and I was right. Once Friday rolled around I was looking forward to seeing my family, getting a home-cooked meal, and also catching up on sleep.

I had three choices – United out of Dulles, Southwest out of Baltimore, or US Airways out of National.

United was quickly crossed off the list, simply because I didn’t want to deal with the time or expense of getting to Dulles. In fact, I didn’t even check their fares.

So my decision was quickly narrowed between Southwest and US Airways. At first I was leaning towards Southwest, the carrier I’m most loyal to. They have plenty of nonstops from Baltimore to Providence, and plus I’ve never had a bad experience with them.

But in the end I went with US Airways – for a few reasons. First, they were only $5 more expensive than Southwest. I would save on airfare flying out of Baltimore, but those savings would have been quickly eaten up in the costs of getting to the airport. I was only carrying a bag onboard so Southwest’s generous luggage policy had no effect on my purchase decision. Most importantly, National is incredibly convenient for me because it has a Metro stop right across from the terminal.

So, with that background, let’s get to the trip report:

US Airways Flight 1724 (DCA-PVD)
Aircraft: Airbus A319, N716UW, New Colors
Seat: 15A
Pushback: 9:12 PM (3 minutes early)
Takeoff: 9:26 PM
Landing:  10:21 PM
Gate Arrival: 10:24 PM (8 minutes early)

I was only in the office for a couple of hours on Friday, so a friend and I decided to go spotting at Gravelly Point (highly recommended). Since I was getting off at the airport Metro stop anyway, I figured I’d head over to a US Airways kiosk and print out my boarding pass. I had checked-in online the night before, but didn’t have a chance to print my boarding pass.

US Airways encourages passengers to check-in online by offering boarding in Zone 3 – a decent perk considering it takes minimal effort. Naturally I was a bit surprised, then, when a Zone 5 boarding pass popped out of the kiosk. I figured that US Airways, like Southwest, would hold your boarding position after checking in online, but apparently not. I can’t say this is a huge complaint but I was a bit annoyed.

Anyway, I was back at the airport a few hours later to catch my flight. After traveling to and from Dulles earlier in the week, I really began to appreciate the convenience of National. Getting from my dorm room at Catholic University to my gate took only about 50 minutes, and that includes changing Metro lines midway. And naturally, getting to and from National is a lot cheaper than it is at Dulles.

Once I had cleared security (which was a breeze), I was on a mission: to have my first Five Guys burger. A bunch of my friends have highly recommended the place, and they were completely justified in doing so!

After my food excitement, I just hung out in the terminal, waiting for the flight to board. Since I was in the last boarding group, I was a bit concerned that there wouldn’t be any bin space left, but was happy to find some near my window seat (15A).

Once I had settled in, the flight crew began making their initial announcements. Oddly enough, at one point our flight was referred to as the “shuttle” to Providence. (If this is a sign that US is about to ramp up their PVD-DCA flights, I would be happy, of course. :D )

I was quite happy when our A319 pushed back early and taxiied to Runway 19 for takeoff. A left turn after departure offered some great views of DC, and later on in the flight I really enjoyed peering down at Philadelphia, and later on, New York all lit up.

Only soft drinks are complimentary on US Airways, with booze and snacks available for purchase. Considering the short length of the flight, I didn’t see any need in getting any food, so I just opted for a ginger ale. As soon as I put down my tray table I remembered that US Airways utilized onboard advertising.

Another new thing I noticed was an onboard menu – something that was added since I last flew on US Airways last july. On one hand, I thought there wasn’t much of a point to it since most of what’s in there can be found in the in-flight magazine already. But the menu does give the airline more flexibility in terms of showing off the items available for purchase, and my guess is that the advertising that’s sold in the menu recoups the cost.

As we crossed over Long Island we began our descent into Providence. Our 180-degree right turn to align with Runway 23 offered some great views of downcity, and soon we landed and pulled into gate 5 for an early arrival.

US Airways Express Flight 1724 (PVD-DCA) – Operated by Republic
Aircraft: Embraer 175, N115HQ, New Colors
Seat: 14A
Pushback: 5:00 PM (10 minutes early)
Takeoff: 5:14 PM
Landing:  6:15 PM
Gate Arrival: 6:21 PM (18 minutes early)

When I arrived at Providence, I was happy to find a nice relic from a years ago on a sign outside the terminal. I could barely see it, but thanks to my friend Nicole’s photoshopping skills, here it is:

Anyway…

Security at Providence was a breeze, as it usually is. Once I got to my gate, I noticed that the inbound flight was a bit delayed, so I worried if we might leave a bit late, but those fears were unfounded as boarding began ontime. Since I had access to a printer this time, I was able to board with Zone 3, and then walked down a jetway that has seen better days.

I was looking forward to riding in this E-Jet. First, I would be able to cross the E175 off the list of aircraft I have yet to fly. Second, I think theseaircraft are very comfortable, and debunk some of the rumors about how uncomfortable regional jets are.

My only complaint is the windows. From my seat (14A), the window wasn’t very well aligned, and I had to look backward most of the time. From my look around the cabin, it seemed that many seats weren’t well aligned with the window. Though that’s more of an issue with US Airways’ decision on cabin configuration than anything.

Anyway, we pushed back early, and began taxiing to Runway 5, only to turn around a few seconds later to head to Runway 23. Soon, we were off.

The flight was pretty basic – I spent most of my time looking out of the window, and there certainly were some good views of Manhattan to be had.

Service was very quick and I opted for a Coke. Both Republic flight attendants were incredibly polite.

I was a bit bummed as we began our descent because it appeared that we would not be flying the River Visual approach for Runway 19, which I think is one of the most interesting and enjoyable out there. But I soon realized that we would be landing on Runway 33 – another fun final descent. Not as interesting as River Visual, but it was interesting – the pilot is about parallel to 1/19 until about the threshold of that runway and then makes a quick turn. Fun!

After that it was a quick taxi to the gate, and we ended up pulling in a bit early.

Concluding Thoughts

I’ll be honest. After spending twelve hours on Virgin America last week it was a bit underwhelming to board a US Airways A319 devoid of IFE. But I can’t say that matters a whole lot on a short flight, though. US Airways has been focusing on a lot of the fundamentals lately – on-time performance, cabin appearance, etc. And both my flights had clean aircraft, good service, and arrived early. Can’t really complain about that!

Guest Post: Why Comair Hasn’t Been Sold

Delta’s sale of Mesaba to Pinnacle and Compass to Trans States was some of the most interesting airline news in awhile. I wrote about it briefly last week, but today I have a much more comprehensive guest post on Comair, now the sole regional owned by Delta. Today’s post is penned by Courtney Miller – a good friend of mine who started up the Airplane Geeks Podcast, which I now co-host. Court always provides some great insights, and this guest post is no different.

So Pinnacle gets Mesaba and TSA gets Compass.  I must admit this is an interesting turn of events, but what’s most compelling is not necessarily what is being sold, it’s what isn’t, and that’s Comair.

Now that Mesaba and Compass have gone the way of ASA and are no longer officially owned by Delta, it leaves Comair as the last wholly-owned regional yet to fly Delta’s coop.  So what does this mean for Comair’s future?  It doesn’t look good, and that’s putting it nicely.

Those of us who keep up with the industry can guess as well as anyone why Comair was not sold, but Delta’s blunt explanation is about as damning for the airline as can be:  They have decided to keep “…its Comair unit after receiving no offers for the business.

No offers.  Not even an offer.  An asset that Delta acquired for $1.8 billion (with a “b”) in 2000 now has zero offers.  Consider also, that we’re not talking massive money here as Mesaba and Compass were both sold for a whopping $82.5 million (with an “m”).  To be fair, the recent sale to TSA and Pinnacle did not actually include the aircraft, as those will remain on Delta’s books and subleased back to the operators, while Delta was forced to buy the entirety of Comair’s assets, including its newer 100 aircraft fleet.  Essentially, Pinnacle and TSA paid cash for the continuing profit potential of the airlines.

That Comair received nary an offer says a lot about what the industry sees as its profit potential, but should we be surprised?  What is the potential for Comair?  The fleet is …well… tired.  With 72% of the fleet being of the over-used and under-valued 50-seat variety, Delta has already expressed interest in retiring as many of the type as they can.  What doesn’t help is that while Comair was progressive with the introduction, being the launch customer in 1993, it leaves them with the oldest 50-seat fleet in the country.

The pilot costs are out of whack due not to necessarily higher pay rates, but an even deadlier phenomenon of a very top-heavy seniority list.  In fact, from the 2010 Q1 Form 41 data, Comair CRJ200 pilot cost per block hour exceeds all Delta Connection carriers, by a significant margin.

So what does Delta do, or more critically, what does Comair do?  The only valuable assets the company has are its ground handling business, and the mix of 28 CRJ700 and CRJ900 aircraft.  Some quick math shows Compass and Mesaba both went for an average of $1 million per aircraft, which leaves Comair with about a $30 million price tag.  Take into account the integration of a proven militant pilot group who’s already very top heavy and would be doubly-so once the airline was shrunk from 100 to 28 aircraft and it quickly starts to become a zero asset for Delta.  Remember that zero dollars is exactly what the regional airlines of America were willing to pay in the form of no offers.

Here’s Comair’s last hope, as I see it.  The OH operating certificate is probably its most valuable asset, which means an outside investor could buy a cheap start-up, and add larger aircraft.  Since Comair doesn’t have a pilot rate for anything larger than a CRJ900, a suitable rate could be negotiated.  Some level of guaranteed revenue from Delta could also be very beneficial in financing.  The operation is up and running which would save a start-up millions in regulatory costs, and the size of the airline would give them an economy of scale advantage over a fresh start-up.

But let’s face it.  This is a long shot.  Delta would need a premium for Comair in order for them to allow a new competitor to rise, and the overall top-heavy seniority problem remains.  Even with the operating certificate, a start-up would be buying an awful lot of extra baggage in terms of operating costs and a pre-unionized group of pilots and flight attendants.

So what is Comair’s most likely outcome?  Either Delta gives them away to another regional, or they continue to park Comair’s 50-seat fleet one by one until the 28 70-76 fleet is all that’s left.  Whether another airline is interested in any more than just the aircraft is probably unlikely, which leaves one final question.  Will Delta continue to hold on to a 28-aircraft regional with high costs, or will they find a way to sell the aircraft without the airline, effectively ending Comair?

Neither option is good for the employees, and being a previous employee of Comair myself, it is tough to see.

Thoughts on Virgin America’s Product and Service

So, last week I got to fly on Virgin America for the first time. It was all part of their big celebration for starting Toronto service. So I flew IAD-SFO-YYZ-SFO-IAD on them. Yes, it’s a monster itinerary but it worked out because it gave me plenty of time to evaluate their product, and Virgin comping flights helped me make that decision as well.

Actually – to get all the disclaimers out of the way – Virgin covered all of my airfare and hotels on this trip.

But back to my trip report. I was at first thinking about doing a trip report on each of my four flights, but figured that would get old pretty quickly. Instead, I’m just going to share some of my general impressions of the airline in one post.

Airport Experience

For my first flight (IAD-SFO), I already had a boarding pass from the Virgin website, but I wanted to give a kiosk a whirl. Instead of free-standing kiosks like most airlines, Virgin has individual screens on a table. I really couldn’t care less about the setup, though the flowers on the table were a nice touch. Most important is the usability of the kiosk, and I had no issues in that area – printing my boarding pass was easy and took less than a minute (as it should be).

At San Francisco I had to check-in for my SFO-YYZ flight, and the next day had to obtain a boarding pass at the gate for my SFO-IAD flight. In both cases the employees I dealt with took care of everything quickly and with a smile.

Toronto was a slightly different story. When I checked in for my YYZ-SFO flight, a boarding pass for Los Angeles popped out. Of course, that’s not the fault of the Toronto employees. But the problem took awhile to fix. And it seems that other passengers on my flight had the same issue – a bunch of people boarded after the flight was held for over a half hour, and from what I overhead it appears they had check-in issues as well.

I’m not exactly sure what happened here. It appears, based on those who boarded late, that a lot of the issues were with people booked as part of the Toronto celebration like I was. There were some computer issues going on as well. Plus the station had only been open for a week.

On the positive side, a lot of the employees were profusely apologizing for the delays, and the station manager stepped in when he could to help move things along. So it was at least good to see the employees making a strong effort.

In-Flight Service

This one was a bit of a mix. I did see some great service at a couple of points. On my IAD-SFO flight, I had ordered some hot tea with cookies (more on food later). When passing my trash over to the flight attendant, my teabag fell on my seatmate’s lap. The FA quickly went back to the galley to get some soda water and napkins to get the stain out. That was something I really appreciated! (On a side note, I offered to pay to get my seatmate’s pants dry cleaned but he declined.)

There were a couple of nice, happy flight attendants. Specifically the lead FAs on my YYZ-SFO and SFO-IAD flights. They had that “I love my job!” vibe that I see most commonly on Southwest.

But otherwise there’s some need for improvement – especially in the onboard ordering department. For example, on my SFO-IAD flight my sandwich was just handed to me. When my seatmate asked for a snack the same FA just said “you order everything on your screen,” and walked away. This really ticked me off because all food on Virgin costs money.

In this situation, I’d like to think FAs are encouraged to be extra-courteous passengers. One would assume that if a passenger gets good service, he or she will be willing to give Virgin more ancillary revenue in the future. In my examples, a quick, “Hope you enjoy your meal!” or, “Do you need help ordering food?” would have gone a long way.

Seat/IFE

I had high expectations here, as my friends who have flown Virgin had really positive things to say about the seat and IFE system. I have to say my experience exceeded my expectations.

Let me put it this way.  On my IAD-SFO flight, I was able to work on my laptop while chatting with friends thanks to GoGo, and I didn’t have to worry about power since I had an outlet at my seat. Plus I was able to watch CNBC at the same time. And it was fantastic. Virgin’s entertainment system, RED, really is top notch. And I love inflight Wi-Fi – especially when power outlets let me work for the whole flight.

I also explored some other areas of RED – I will get to the food ordering in a minute. But the music video selection was decent, and there’s a great library of individual tracks so one can pick and choose what he or she wants, and even make his or own playlist. The present radio stations were great too – I favored the pop and dance selections. My only suggestion there? I’d love to see a track listing so I could later buy the songs I liked.

This is definitely where Virgin really stands out from the rest of the pack – by far.

Unfortunately on my YYZ-SFO flight the system wasn’t fully functional. TV wasn’t working and the radio stations weren’t either. I do consider this an issue when RED is such a big part of Virgin America’s brand. Fortunately, I was able to keep myself occupied with Wi-Fi.

Food

I’ve promised this section of couple of times already – so let’s get to it. The only free items onboard are soft drinks, so you’ll have to pay for everything else. The prices are decent. I feel $3 for the box of chocolate chips was perfectly fair, but $4 for Chex Mix was pushing it. I also tried two of the more substantial meals – a roast beef and turkey sandwich – each was $10. Each came with chocolate as a (very small) dessert. I have to say, I was a bit reluctant at first to part with $10 for airline food, but I was very pleased with the quality of both sandwiches – they were delicious!

I also like how Virgin has a few different meal selections. This compares well to say, US Airways, who has one sandwich for all flights. And Virgin does change up the menu every couple of months so it doesn’t get too old.

Ordering is done entirely on RED – and I have to say I’m a fan. Being able to shop at one’s own pace and customize an order is great. And Virgin makes it super-easy to take your money by putting not one – but two(!) credit card swipers at your seat – one in the screen and one in your remote. This does make life easier for your seatmates when you’re in a window, as you’re not reaching across to give the flight attendant a credit card. RED will also e-mail you a receipt of your purchases if you like. As someone who hates dealing with excess paper, I’m a fan.

Also, I enjoyed how you can continue to watch TV as you order food.

Final Thoughts

I have yet to fly every US domestic carrier, but I’m willing to say that Virgin America has the best domestic economy product in the country right now if we just look at “hard” features like IFE. Though one should note that on one of Virgin’s big routes – JFK-SFO/LAX, we have very strong products from American, Delta, and United as well. But Virgin has it fleetwide.

My favorite part about the Virgin product? The power and Wi-Fi, by far – at least for this trip. When I was flying YYZ-SFO-IAD, it was great to stay connected (and charged) the entire way through.

RED provides some great entertainment.  I really like the music selection on RED, and the food ordering system is really slick.

To be fair, a lot of these features aren’t unique. I can find live television on other airlines. The same applies for Wi-Fi and power. But in the case of Virgin, they provide the total package.

Overall, I was pretty pleased with the service I received on the ground and in the air. While I did witness some great service, I can’t say I was really “wow-ed” by the service as a whole. I guess the best comparison I can make is Southwest – the way I view the company, they consider employees part of the product, and it shows with (generally) great service. Virgin seems to put more of a focus on its hard product.

So, Virgin has a great product. But they have challenges. I have to think one is winning customers – especially those coveted business travelers. Virgin still has a limited network, and plus other domestic airlines have much stronger loyalty programs, especially when one considers that points can be used on alliance partners.

And of course Virgin’s first quarter numbers were not fantastic when compared to peers. But its results do continue to improve. The airline is currently planning to get 18 new airplanes in the next 18 months, so it should be exciting to watch what happens.

But – when just looking at product alone – color me impressed.

At over 1500 words I think this review is long enough – but if you have any questions or think I missed anything please give a shout in the comments.

A Lot of Frontier News

I know I write about Frontier in this space…a lot. But I think they are one of the most interesting stories in the domestic market right now. They just had a bunch of news come out so I figured I’d provide a quick breakdown.

Fleet News

This September Frontier dumping one E-170 and four A318s. All five have found new homes, with three sold and two going back to lessors. In exchange for that the airline will take six A320s in the first half of next year. I can’t say I’m terribly surprised, especially with the A318s, as on a CASM basis they are the worst of the Airbus fleet for Frontier – about 19% higher than an A320. Part of that is stage length, but as mentioned in the Frontier news release, this will help bring unit costs down and ends up increasing capacity. My guess is the E-190, while smaller, can work fine on the routes where the 318s were.

Route Changes

Milwaukee – Atlanta

I was a bit surprised to see this one get cut at first. I did mention in a prior post that Frontier was beating AirTran in the fourth quarter of ’09 on a yield basis, but Delta’s yield was even higher.

Speaking of Delta – it ended its codeshare with Midwest last month. If I did my math right (granted, that’s a long shot :D ), about 40 to 45 people flew MKE-ATL on Midwest and then ATL-Somewhere Else on Delta each day in the fourth quarter. It’s not a huge amount of traffic but that’s enough to fill one of the ERJs Frontier is currently flying down there.

So, the way I see it – AirTran and Delta can justify beefier schedules on MKE-ATL because they have hubs in Atlanta, putting Frontier at a disadvantage, and Frontier lost some codeshare traffic. This move makes sense. It’s probably a bit painful to say goodbye to a route like this one but in the end its probably a smart move.

Denver – Rapid City

Frontier said that Lynx cities would be keeping service (except for Tulsa and Fargo), but I guess this one just ain’t performing. My guess is that from a cost side an E-170 looks worse than a Q400.

Denver – Boise

It’s not going away, but it’s going seasonal. I don’t have much to add on this one.

Milwaukee – San Diego

The new seasonal route is ending earlier than planned. Common sense would dictate that AirTran was performing pretty well here, and Frontier can use that A319 somewhere else. Plus Frontier can still get traffic here via a connection in Denver.

Kansas City – Austin

This, I think, is a very smart addition that used to be served by Midwest Connect and ExpressJet. It’s not exactly a huge market but there’s no nonstop option, and Frontier’s nonstop saves people about an hour compared to connecting itineraries.

Milwaukee – Hartford/San Antonio

These routes follow the theme of a lot of Midwest’s network moves over the past year – rebuilding the network. These were old Midwest Connect routes that are being restored.

Milwauke – Boston/New York/Washington

The three markets will be upgraded to all A319 service later this year. That’s interesting because Frontier started using those A319s out of Milwaukee on leisure routes. Though we have seen the A319 on one Boston flight for awhile.

But Frontier has been seeing higher yields than AirTran, and I guess they see strong demand here. I’m also wondering about this from a product perspective – does Frontier think that business travelers will prefer the A319 over the E-Jet? On one hand the A319 does have a wider cabin, and LiveTV is nice, though the E-Jet lacks middle seats and will be equipped with Wi-Fi soon.

Milwaukee – Philadelphia

All the ERJ-145 flights are going to E-170s. That is a clear product upgrade.

Other Stuff

Frontier is reducing the number of connecting banks in Milwaukee from four to three for the winter. So this will result in a reduction of flights.

Concluding Thoughts

Frontier continues to be very interesting to watch. They continue to find new routes out of Milwaukee that AirTran is unlikely to touch, and they are further optimizing the schedule to hopefully become more financially successful in a cutthroat market. Of course we’ll have to wait a few months to see how it all shakes out, but I like what Frontier is doing here.

Anyway, to all my American readers – happy Fourth of July! I’ll be back in action on Tuesday. I’m already planning out my posts for next week, including my impressions of Virgin America and a quick trip report on my US Airways flights this weekend.

Thoughts on Delta’s Deal This Morning

Sorry for the erratic posting of late. I just finished my monster IAD-SFO-YYZ-SFO-IAD itinerary on Virgin America so things are getting back to normal. Below are a few thoughts on Delta’s announcement today:

We saw an interesting news earlier today from Delta announcing the sale of two wholly-owned regional subsidiaries – Compass and Mesaba. Both were Northwest Airlink Carriers. The former will be going to Trans States, the latter will be going to Pinnacle.

The sale of Compass to Trans States is, well, interesting, but I think this is a great opportunity for the regional carrier. It represents diversification for them in terms of partners and fleet.

Right now Trans States is (nearly) completely wedded to United. The majority of its ERJ fleet is flying for them, along with the entire fleet of GoJet CRJ-700s. Their only other partner is a small deal working with US Airways.

If I were a regional partner who’s working mainly for United I would be a bit concerned about what the Continental/United merger might mean for my future. So adding on another airline partnership definitely helps out here.

From the fleet perspective, 50-seat RJs seem to be on the decline these days, so adding more 70-seaters is good as well. And of course, let’s not forget about Trans States’ mysterious MRJ order.

And that’s the best benefit I see for Pinnacle here. It does operate some CRJ-900s for Delta, but the vast majority of its fleet is still CRJ-200s. Mesaba has nearly 50 of the larger type so that’s a nice addition of airplanes that Delta wants to have flying in its regional network.

But this move certainly makes me think about regional carriers owned by their mainline partners. In addiiton to this deal, Delta sold ASA to SkyWest a couple of years back. Continental divested ExpressJet. All we have left right now is American Eagle (and American has mentioned the possibility of making them independent) and Comair, owned by Delta. EDIT: My wonderful readers also remembered PSA, Piedmont, and Horizon. This is what happens when you hastily write a post. :D