As promised, here are the highlights from the question-and-answer portion the session I attended on Monday. Just to review, the airline representatives on the panel were David Hamm from Delta, Korbey Hunt from United, and Rhett Workman from US Airways, all from corporate real estate.
There were more questions asked than I’ve put here, but I think these are the most interesting.
The first question made things pretty heated, and quick, as it was about PFCs. The airport executive was wondering why there is such a disconnect between airlines and airports on this one, especially because it’s a government thing. (Note: Airports set their own PFC, up to $4.50, and these funds go to FAA-approved projects that “enhance safety, security, or capacity; reduce noise; or increase air carrier competition.”)
Right now, the big debate about PFCs is part of the FAA Reauthorization bill. Right now, it has a provision that would allow airports to increase their PFC to $7. Naturally, the ATA is against such a move. From a Google search, it looks AAAE has already released a document debating some of the claims from the ATA (granted, it’s not on their own website).
Anyway, I probably learned the most from the answers to this question. Korbey from United said that passengers don’t really look at the fee breakdown of their fare, just the bottom line. And David from Delta made a similar point by saying that the airlines have to consider PFCs in their revenue models to keep fares competitive. He used the BHM-FLL market as an example. His airline would probably do BHM-ATL-FLL. Passengers on that itinerary would pay additional PFCs because of the stop in Atlanta. So, if someone flew BHM-FLL nonstop, Delta would have to lower the fare to stay competitive. Multiple that out across a system and you could get millions.
Korbey from United said projects should stay close to airport infrastructure. He said PFCs shouldn’t be used to finance “marginal” things like trains, which seemed to get some of the airport executives pretty, er, for lack of a better word, angry. In response to that, the person who asked the question said that the airports need to make it easy for people to get to their airports so they can fly the airlines.
Later, Korbey mentioned that the airlines want to see some kind of return on projects. For example, if an airport wants to build a new taxiway that reduces taxi time, the airlines will probably go for that. But they are not too excited about aesthetic things.
Meanwhile, Rhett from US Airways just said that the airlines would like to communicate with the airports about the use of PFCs.
The next question I really found interesting was on the future of check-in counters. Rhett of US said that the airline took a field trip up to Seattle and Anchorage to see what Alaska had been doing to their ticket counters to increase output (I’ll have to ask the folks over at AS what they’ve been doing). David from DL mentioned the use of bag drops at Atlanta and said it has gone very well so far, and said that counters and going to get less and less “interactive.” Korbey seemed to agree, and said that while counters will never go away, they’re less important. (He also seemed to find it important to mention that people in Silicon Valley like avoiding human contact. Wow.)
Next, someone asked about common use terminals (especially at small airports) and what the panelists thought of them. All three seemed to like the idea as a cost-saving measure, but seemed a bit skeptical on it working (Korbey from UA said he’s seen a system like this advertised for years). From what they were saying, it seems that the IT angle is what’s slowing this down.
There was a quick question on regulation – would the industry like to see some hybrid of now and pre-1978? I found Rhett’s answer interesting, as he said sometimes it would be nice if a regulatory agency wasn’t examining every move carefully, as a long regulatory process can make an airline lose its advantage in an area.
David from Delta did have to field a couple of merger questions. He said they’ve consolidated many stations that have DL/NW service and they’re still trying to get some spaces together. He also mentioned that there will more movement, and there will be more change next year once the carrier is on one operating certificate. Finally, David mentioned that the fact that the airline now has so many fleet types it could pose a couple of issues on the airport side as well.
Anyway, one airport executive didn’t seem to appreciate the “partnership” and “communication” lines too much. He asked that if the airlines want a partnership, why do they pull service without consultation or discussion? Why do airport directors have to read about service cuts in the newspaper, and don’t hear it from the airline? And, the best line of the session came from this guy. This isn’t a direct quote, but he said something along the lines of “I can guarantee you charges if you guarantee me flights!”
David from Delta said that management doesn’t always tell his department about schedule changes, but it’s something that he’d liked to see fixed. Good. Rhett from US said that communication definitely goes both ways, but sometimes airlines have to act quickly due to resources beyond their control (i.e. oil). He mentioned how US Airways had to pull back the Las Vegas redeye operation quickly.
I agree with the airport director on this one. If the airlines want plans and forecasts from airports, the airports have to base their plans off current service. If they were away of an impending cut, they could make much accurate plans for the airlines.
Finally, one airport asked about changes in fees and charges, I think specifically in mid-year adjustments, and if the airlines liked that kind of idea. Korbey’s (from UA) answer pretty much floored me. He called this “self-serving” and said that a change in fees and charges would require an extra report to his boss, which, you know, requires work. Wow. Just wow.
Anyway, I know this is yet another long post, but I did find a lot of what was said to be more useful and informative, especially from David from Delta and Rhett from US Airways. I’ll have a couple of more AAAE-related posts next week.
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