Now that the Delta-Northwest deal has closed, the two airlines are now standardizing their operations – and yesterday the airline issued a press release on how fees are becoming standardized.
The first part of the announcement is the best, I think. The fuel surcharge for booking award travel originating in the US and Canada is going away. Yay! Also, the fee for curbside check-in is going away. It was only $3, but I think it’s still nice. The fee for booking tickets (both paid and award) over the phone is being reduced to $20 from $25.
Finally, Delta is going to adopt Northwest’s idea of charging for seat reservations for some of the nicer seats in coach, which will range between $5-$25. Elite members in WorldPerks or SkyMiles will still have free access to nicer seats:
SkyMiles Medallion members, WorldPerks Elite members, SkyTeam Elite members and passengers confirmed in Y or B class may select a “Coach Choice” seat at no additional charge when checking in online or at a kiosk within 24 hours of departure. Coach Choice Seats represent less than 10 percent of all seat assignments available on Delta-operated flights. SkyMiles Medallion and WorldPerks Elite members will continue to enjoy access to preferred seating (i.e. select bulkhead, exit row and forward cabin-seating) without a charge at the time of booking.
Also, the bag fee policy is shifting, and there’s good news and bad news. The bad news is that Delta will now charge $15 for the first bag like Northwest. The good news is that the charge for the second bag is coming down to $25. So, if you’re a traveler with two checked bags it will now be $10 cheaper each way. Here’s one tidbit regarding bag fees I found interesting:
“The increase in bags being carried on board Delta aircraft this year tells us that customers are not differentiating Delta as the only major airline not charging for a first checked bag,’” said Steve Gorman, Delta’s executive vice president and chief operating officer.
I have a theory about this – but sadly I cannot prove it. I mentioned awhile back that Southwest said during its media call that many travelers were still not aware of Southwest’s no-fee policy. I think many consumers are just assuming that the industry as a whole is charging for both bags, and aren’t necessarily taking the time to compare fees. Remember, these fees are still a few months young and non-frequent travelers are still adjusting to them.
Note: Fellow BoardingArea blogger Jared Blank also provided his insight on this one.

Latest Comments