I am tired of changing rooms at CasaMagna Marriott Cancun Resort
I have complainted about my experience as Marriott elite here, now more to say!
As I said earlier, we had 4 paid nights(My wife name) and 7 awards(My name) and I emailed them month ago to ask them link the reservations to prevent changing rooms, they also emailed me back and confirmed. At checkin, the agent had no information of linking two reservations and told us to check out after four nights and check back in with my name.
They also could not find a King size room, not they don’t have any, they are available for upsell. Fine, the next day, I went down stair to see if there was king size open up. After 20 minutes digging, they finally found one and we changed our room to king size oceanview.
Today, I checked out my wife room and check back in, they spent another 15 minutes digging, then told me there was no way to keep the same room because the room I had was a connecting room, need to gave to family with kids and I was assigned to a Buildingview King size room overlooking the hotel building(not JW) next door. Fine, changed to third room. since I booked use points, I got what I booked.
After I moved to the Buildingview room, the room has no wireless reception, so I went to front desk again to see if there was any room to change. The same agent offered me an antenna, so I can connect to Internet. The speed is very unstable and slower than the last room I was in. I went to talk to them again, they started to BS “Sir, the entire resort is having internet connection problem, they are fixing right now.” I told her the Internet was working perfectly in last room.
Then she started to dig again for room, finally, she told there was same type room available on second floor, but only for 3 days because a family is coming and requested for a connecting room, If I want the room, I have to move again. I told her my current room is connecting too, she did not answer my question. Now, I am getting very tired of asking for changing anything, just thanked her and left.
Do they still have room for sale? no, not really on the Internet except Suites and Building view room, but they do have room available to sell at front desk. While I was at front desk, almost every guest was asked a option for upsell to a better room. I was offered to a Oceanfront room for additional $110 per day in smoking section.
That’s what happened so far to two Marriott Elite members. I know nothing was guranteed except room type in my reservation so I am not complaining, just tell u the story what to expect as a Marriott elite member.
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