Very important update on *A award travel involve Shanghai Airline(FM)
As you probably know Shanghai airline and China Eastern will merge together and become China Eastern later this year, but during the transition period, FM already gives some flights to Chna Eastern to operate, which means your original reservation will be canceled and you will arrive airport without a ticket! This is exactly what happened to me few days ago!
I arrived SHA check in counter for FM 9103 flight from SHA-PEK, the agent told me there was no such flight and I don’t have ticket and asked me to go to ticket service counter. At Service counter, I was told the flight was given to MU already, I need to provide TICKET NUMBER in order to retrieve information! Since I had my ticket number with me, they were able to retrieve and rebook me on the MU flight. they told me Ticket number is the only way for this situation to be solved, without it, nothing can be done!
So a reminder here, if you have *A award travel involve Shanghai Airline, bring your ticket number with you, not just your confirmation number, you need ticket number(the most important information on your reservation), United airline ticket number is 016xxxxx.
Update: it turns out be not just flight from PVG-PEK, it can happen on any FM operated flight because my brother in law just had same issue for CAN-WNZ on BD miles ticket.
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