January 8, 2011

Chrismas trip to Hongkong, Macau and Hainan Island-Westin Macau

I chose this hotel  because I would have hard time controlling myself  NOT to  go to Casino, but this was one of  few had no casino. The hotel had shuttle running from pier every hour in the afternoon, our arrival time was pretty good, o swe did not wait long before the shuttle arrived.  Macau is a very small city, but it still took more around 20 mins to the hotel.  We basically drove from the north part of Macau to the most south part of Macau. The hotel was located middle of no where.

Check in process was quick and I was given an upgraded to Oceanview room. I also requested a crib for my baby. Few minutes after I got into my room, they delivered the crib.The crib was exactly identical to the Sheraton Shenzhen I stayed,  I finally realized this was the standard for entire SPG chain.

but where is the bedding then? I called front desk for the crib bedding. Few minutes later, the housekeeping came to the room with BATH TOWER and told me the hotel did not have the bedding for the crib, so use the tower instead. I mentioned I did not like the infant crib at Sheraton Shenzhen,  but at least they prepared the crib with full set of bedding.  In the end, we decided to let the baby sleep with us again.

The hotel was dated, it really needed renovation.  The service was good, but it was not comparable to service in mainland China.  To me, a new room is much more important then great service.

Posted by Troy under 2010 Trip, Starwood Hotels | Read the First Comment