Dell and the Ponemon institute released the findings of a study of "lost laptops and business travelers". The results are beyond alarming.
12,000 lost laptops every week is a staggering number. But the worst part is that most of them (40%) are lost at a TSA checkpoint and that two thirds of them are never even reclaimed!
Some simple math shows that over 400,000 laptops are lost and never reclaimed each year. The worst airport is LAX, where 1200 laptops are left behind every week. That is about 8 laptops an hour.
To me, this doesn’t only reflect badly on us users, it reflects badly on the TSA. The findings of this report make it clear that the TSA has extremely poor safeguards in place to prevent people from forgetting their equipment.
The TSA needs to take a close look at these results and do the right thing. Business travelers are losing $975 Million worth of laptops each year during their checkpoint procedures and it is obvious they need to develop a better solution. Of course the stress of travel is going to make people forget a few things, but these numbers are a disgrace.
That said; it isn’t 100% clear how the data in the study was gathered, nor does it appear that the TSA supplied the exact numbers.
Nevertheless, the loss of a laptop at the airport can be prevented, and losing your machine does not necessarily mean it is gone for good. Later this week I will post some helpful tips on how to retrieve your laptop.
You can read the full results of the study here.
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2 Responses
Seth
July 5th, 2008 at 4:57 pm
1Color me skeptical, but if $1Bn in laptops was being left at security checkpoints each year we’d have a real news story going on, not a study sponsored by a manufacturer. Or maybe after owning up to the amount of change left behind the TSA doesn’t want to admit to the high priced stuff.
Plus, they’d have to secure all the devices, which would require a pretty decent sized lost and found operation.
They actually admit that the numbers are made up:
“Laptop loss frequencies were collected from a confidential field survey as either a direct weekly estimate or as a range variable as reported by airport officials. Exact loss frequencies were typically not calculated or available for review.”
On the plus side, no one ever loses a laptop in Anchorage, so you can feel safe flying there.
scottc
July 5th, 2008 at 7:54 pm
2I’m with you. There is just no way that the results of this “study” are correct. It would mean that some airports are collecting almost 150 laptops each and every day from TSA checkpoints, restrooms and other public areas.
My guess is that an overpriced consultant flew around the country asking people (and TSA agents) some random questions. He then popped all the numbers into Excel and added some BS figures to make the report look better.
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