Sprint really gets it – trains employees to help you with your phone

I’ve never made a secret of it; I’m a big Sprint fan. After some initial skepticism they really impressed me when I signed up last year, and they haven’t let me down yet.

Of course, I’m lucky because I purchased a phone that I understand, but there are too many people out there that don’t have a clue how to use their device.

Last week, I ran into a friend who used the browser on his Blackberry to check his email, and was not aware that the Blackberry was actually built for messaging. I showed him in about 2 minutes how to setup push email on his device, much to his joy. So it is needless to say that this new announcement from Sprint seems to make so much sense:

Sprint closed all of its 1,219 stores on Sunday Aug. 17 to train its employees for the "Ready Now" program. The goal is that customers should leave stores with their phones "completely set up and personalized," said Kim Dixon, Sprint’s senior vice president of stores.

Customers "have got these really great devices … but they just don’t know how to set it all up," Dixon said.

Employees will now set up e-mail access, move over contacts from an old phone, connect Bluetooth headsets and explain other functions.

Customers who don’t have time for the 10-minute to half-hour sessions can make appointments for later visits. These free sessions will be available to existing subscribers as well, even if they aren’t buying a new phone or accessory, Dixon said.

(Via: Google news/AP)