US Airways succeeds to unimpress me once again
I do not fly US Airways often. United is my primary domestic carrier of choice and living with a United hub as my local airport (IAD), it ends up having the most likely flight available. That is except when I am flying to Charlotte, an airport ‘owned’ by US Airways. I flew there earlier this week. Quick day trip. And I remain unimpressed…
- Seats: US Airways must have the smallest pitch of the industry. I am not tall and my knees were touching the seat in front of me. What would Shaq do…?
- Premium seats: Really!? US Airways sells seats in the front half of the aircraft as ‘premium seats’! A $15 surcharge on my flight to sit in them. As a Star Gold, I was ‘given’ one at no charge, but when I tried to change the allocated seat to one just next to it, they wanted $15! Now, we are not talking exit row seats ($30) or Economy Plus like United. These are the same low-pitch as the ones they have in the rest of aircraft! What am I paying for?
- Coffee: What do they brew? Maxwell House? Please, it was an early morning flight. I bought a Starbucks before I boarded my return flight.
- No full soda cans: They fill up a plastic cup and hand it to you. The rest of the can is used for the next passenger.
- No entertainment: They pulled out their entertainment on all aircraft. Only their larger aircraft (A321 and A330s) have WiFi. No WiFi on my plane.
(I did re-confirm that United is still giving ‘minimum’ 500 miles on sub-500 mile flights on US Airways).