Yesterday I wrote about a situation where the Sheraton Krabi had sprung a mandatory fee on me without any notification of this fee during the booking process. I believed that the terms and conditions of the booking were clear, and there was no mandatory fee that should be charged. After first being turned down by the reservations manager I emailed the hotel manager asking that he reconsider. At the same time, I posted on my blog yesterday and heard from the Starwood social media team as well. They said they’d look into it.
Last night I got an email from the hotel manager
I am extremely happy that the hotel manager realized that the system did not include the gala dinner and therefore is not enforcing the mandatory fee of approx $200 USD per person. This was the best way the hotel could have handled the situation. I continue to be loyal to Starwood because in the end, they seem to always do the right thing in the end.
Don’t forget – today is #GivingTuesday – Starwood hotels is donating 10 points for every room booked during their CyberMonday sale (which ends Nov 30th) for a total of 500,000 to Unicef. Support them and book today !