December 25
A friend met me in Bangkok today and unfortunately, he bags didn’t get onto the plane in Paris. Air France can’t send them until the 27th and we’ll be in Vietnam by then! So we called the Air France Baggage Control Center in GA and here’s the actual conversation:
Mary: Thank you for calling Air France Baggage Control, how can I help you.
Us: Mary, our bag didn’t make it to Bangkok with us. It’s in Paris and won’t arrive in Bangkok before we leave for Vietnam.
Mary: Do you have the baggage claim number?
Us: Yes, it’s BKKAF12345
Mary: Okay, I see it’s in Paris and will arrive in Bangkok on the 27th.
Us: Yes, the problem is we leave on the 26th for Vietnam
Mary: well, you can pick it up at the airport in Bangkok
Us: But we won’t be in Thailand, we’ll be in Vietnam, can you have them forward it to us there?
Mary: <sigh> I could put a request through to Bangkok to ask them to send it to Vietnam
Us: o
Mary: hold please (before we even got our sentence out)
Mary: Okay, I’ve sent a request for them to forward it to Vietnam
Us: Which airport in Vietnam?
Mary: Vietnam
Us: But Vietnam is a country with a lot of airports
Mary: They’ll make the decision where to send it once it reaches Bangkok.
Us: How will they know where we are?
Mary: They’ll make the decision
Us: Okay, that’s not going to work. Can you please cancel the request to forward it. We’ll change our plans and leave Bangkok on the 27th.
Mary: <Long sigh>, <grunt> I just changed it to go to Vietnam.
Us: Well, I’m really sorry to inconvenience you on Christmas Eve, but if you could cancel it that would be great
Mary: <Sigh>
Us: please change and we’ll pick it up in Bangkok.
Mary: Fine, hold please
Mary: okay you can pick it up in Bangkok
Us: thank you so much and have a very Merry Christmas
Mary: <click>
Mary in the Air France Baggage Control Center in GA was having a really, really bad day and wasn’t really too keen on providing any customer service. I also can’t believe that she sent a note to Baggage in Thailand saying “send bags to Vietnam” Can you imagine how hard the baggage office would laugh at that!
I’m not sure when we’ll actually see the bag, but I’m betting it’s not on the 27th.
If the traveler were a Duke fan, this wouldn’t have happened.
Bummer…if you have to stay an extra night in Bangkok, are you going back to the W? If the flyer paid for the (award) ticket on their AMEX Platinum or Chase Sapphire Preferred, I believe they will track and coordinate the deliver of the bag. Good Luck!
@John newbie – she used her debit card to pay for the ticket
Hotel has been amazing. We’re staying at the St Regis. Too hard to move again.