Bonus for Transferring Hotel Points to Air Canada Aeroplan Miles

Posted on: June 30th, 2009 by: Gary

Aeroplan is offering 5000 bonus miles for converting hotel points into 20,000 miles or more. Registration is required, and the bonus can be earned once per hotel partner.

With this promo, 20,000 Starwood points become 30,000 Aeroplan miles.

The offer also allows 1000 bonus Aeroplan miles for converting hotel points to 5000 Aeroplan miles.

This is valid for transfers through August 31.

Aeroplan really is one of my favorite programs. They have a favorable award chart for most destinations, no blocking of partner award inventory, and favorable routing rules as well.

It takes 120,000 Aeroplan miles to book a roundtrip in first class from North America to Asia. You can make two enroute stopovers (or one stopover and an open jaw) and you go either via the Atlantic or the Pacific or cross one ocean in each direction. This may be the best award out there at the moment.

Fighting Corruption in Kathmandu

Posted on: June 30th, 2009 by: Gary

The Nepalese government plans to issue pants to airport workers that have no pockets.

A spokesman said trousers without pockets would help the authorities “curb the irregularities”.

The move comes after the prime minister of Nepal said corruption was damaging the airport’s reputation, AFP reported.

The Commission for the Investigation of Abuse of Authority (CIAA) said it had sent a team to the airport to “observe the growing complaints about the behaviour of airport authorities and workers towards travellers”.

“We discovered that the reports were true,” spokesman Ishwori Prasad Paudyal told the AFP news agency.

“So we decided that airport officials should be given trousers with no pockets.”

He said the Ministry of Civil Aviation had been instructed to put the measure in place as soon as possible.

“We believe this will help curb the irregularities,” he said.

(Hat tip to Upgrade: Travel Better)

Why Travel Insurance is Usually a Bad Deal

Posted on: June 29th, 2009 by: Gary

Via Wendy Perrin on Twitter, the New York Times has a column on one family’s difficulty securing a refund from a travel provider after purchasing insurance and needing to use it. In this case, the travel provider offered the promised refund in the form of a travel credit, which wasn’t useful as one of the travlers has since passed away. The family thought the coverage offered them a cash refund but the terms of the coverage in fact did not.

In this case I’m less sympathetic than the columnist and probably most readers. In the end it sounds like the family got cash, depsite the terms of their policy. And considering most of the travel insurance stories I’ve heard they were lucky to be offered travel credits.

Thus, let me offer Five Reasons Why Travel Insurance Isn’t As Good a Deal As You Think.

  1. What company is providing the service? How reputable are they? Very few people comparison shop.  
  2. How good a deal is the coverage – cost versus likely payout – there’s a reason the coverage is offered, which is because it’s profitable for the firm making the offer. 
  3. It doesn’t protect what you think it does. There’s fine print as to what circumstances are covered (not all events you might think trigger coverage in fact trigger coverage), how much coverage is provided (whatever your out of pocket costs are vs a fixed amount per incident), and in what form it takes (cash refund vs travel credit).
  4. Followup to actually get a claim paid is costly — time submitting the claim, documenting everything correctly, following up to ensure payment. Sometimes more costly than the payout itself, but almost certainly when factoring collection costs into the risk-adjusted net present value calculation of whether to purchase insurance it tilts against the purchase.
  5. Insurance is something you buy against low-risk catastrophic costs you can’t absorb if they were to occur, not relatively low cost events like travel disruption (lost luggage, the need for an extra hotel night).

Silly Arguments for Re-Regulating the Airlines

Posted on: June 28th, 2009 by: Gary

AirFareWatchdog thinks there’s a compelling case to re-regulated the airlines.

In this view, he cites at length a press release about a study co-authored by liberal American Prospect editor Robert Kuttner. That study is either incredibly ignorant about the manner in which the airline industry was and is regulated, or is incredibly dishonest – conflating issues and blaming things on deregulation that have nothing to do with it whatsoever.

When we talk about airline deregulation we mean that airlines are now permitted to decide for themselves the routes they fly and the prices they charge. That’s it in a nutshell.

The government is no less involved in safety regulation. And on the whole the aviation remains one of the most heavily government-infused industries in the country — flying almost exclusively between government airports, following government mandates on maintenance, procedures, and inspections, with traffic directed by the government, and suffering under heavy taxation — of airline tickets, for airports, and for the TSA’s version of security theatre.

The press release for the study begins getting attention from the Colgan Air crash, but this has nothing to do with deregulation of routes or pricing.

In 1977, the year before airline deregulation, there were 6.2 accidents and 195.1 fatalities per million departures.

In 2004 (chosen as the most recent year from the first data source I pulled up on Google), there were 0.9 accidents and 23.29 fatalities per million departures.

It’s hard to argue that airline deregulation has made flying less safe.

The authors highlight that regional carriers now account for roughly 35 percent of all flight-hours, more than double the 16 percent share that these companies held at the beginning of the decade. At that time, the report shows, two-thirds of all heavy aircraft maintenance was performed in-house, while today more than 70 percent of the work is outsourced, leaving federal inspectors scrambling to keep up with nearly 5,000 repair facilities in the U.S. and abroad.

Fair enough, regional airlines have grown as the legacy carriers with legacy cost structures have sought to grow. But it’s illogical to think that if the major carriers flying larger aircraft had grown their flying exclusively that the flying would be done by more experienced pilots. The pilots flying for the regionals would instead be flying for the majors!

Now, those pilots get their training and education at the regionals and hope to ‘move up’ to the majors.

If there’s anything to blame for a lack of experienced pilots to support commerical aviation, it’s the Iraq War and continued activities in Afghanistan that have stretched the military thin and caused them to pay out higher and higher retention bonuses to pilots. With fewer pilots departing the military for commercial aviation, the regionals look to greener pilots than otherwise.

That’s a fair criticism, and has nothing to do with deregulation. But even looking to less experienced pilots, more sophisticated equipment and advanced training techniques have made flying — whether regional or major carrier — continually safer. Titling this study “Flying Blind” is itself willful blindness to the facts.

The Demos report points out that aviation has been unprofitable for decades. Indeed. It’s a dying heavily unionized industry, with the major carriers operating like G.M. and Chrysler, with a heavy tax burden to boot. Without government enforcing minimum pricing, it’s been difficult to make money. The flip side of course is that flying is no longer limited to the wealthy or to business travel. Mssively lower inflation-adjusted pricing has democratized the skies, but with entrenched costs it’s made long-term profitability difficult to achieve. Of course, one exception is Southwest — which was only able to escape the confines of intra-Texas flying as a result of deregulation.

The study’s approach seems to be a mish mash of seemingly random complaints, hoping that something sticks. Indeed, the press release describes it as “wide ranging.”

So what are their proposed solutions? They suppose the industry would be more profitable, it seems, if the government would require “a code of customer service” to mandate specific pricing and rebooking procedures.

Underlying the silliness is the core goal of the authors:

Promote more equitable and stable labor practices and return to the pre-deregulation practice of pattern bargaining in order to discourage airline competition based on low wages and high-pressure working conditions.

The regulated era is what created the heavily unionized airline business. Airlines didn’t compete with each other on price, instead they were given a cost-plus pricing model. The higher their costs, the higher their prices, and there was no competition to offset this. Under that model, profits flow simply by flying, and there’s little cost in raising wages and indeed pushing back against unions would disrupt profitable flying.

Consumers would be worse off, of course. Prices are 50% lower in real terms than they were in 1978. Airline traffic (measured by revenue passenger miles) has more than quadrupled since 1978. (Indeed, that — and not “outsourcing” — is why there are more maintenance facilities than in the past.)

The report’s final recommendation is highly contradictory. They suggest

Develop new regulations to curtail airline consolidation and promote genuine competition where feasible, while, at the same time, cracking down on monopoly pricing and the other abuses of concentration on routes that are incapable of supporting more than one or two carriers.

But it’s precisely competition which deregulation permitted and which was verboten in the regulated era. Kuttner apparently doesn’t understand that “monopoly pricing” is precisely what the Civil Aeronautics Board enforced in the regulated era that he wants to return to.

Airline deregulation has led to huge growth in traffic and huge declines in prices. It’s made air travel affordable and within reach of much of the public. There are problems and complaints about travel, to be sure. But non-sequitors about safety have nothing to do with what actually has occurred in the deregulation fo the airlines thirty years ago. And re-regulating the airlines — while appealing to some as a way to vent frustrations with the grind of travel — would in no way make anyone better off except for those entrenched carriers offered monopolies over specific routes, and perhaps their unions who can extract a piece of those monopoly profits at the expense of the economic activity permitted by the huge growth in the airline industry over the past three decades.

How To Choose the Best Rewards Credit Card

Posted on: June 28th, 2009 by: Gary

It’s been a long time since I took a broad look at the best overall credit card choices for your wallet.

So I thought I’d take another look, as the signup bonus offers have gotten better and more co-branded credit cards offer value-added benefits like progress towards elite status than when I last discussed the issue in 2005.

I’d love for this post to become a work-in-progress, so please hit the comments if I’ve missed anything in my analysis or if there’s a better card that I’ve overlooked.

Is a Mileage Earning Card With An Annual Fee For You?

But before you consider a mileage-earning card, take a hard look at your finances. Do you pay your bill in full at the end of each month? If not, stop. You may not want a mileage-earning card. At a minimum, miles probably shouldn’t determine what card you choose. Instead, you want a card with the lowest interest rate. Perhaps you have balances already, look for a card with 0% or close to it balance transfer offers (and then pay very close attention to the card’s terms and conditions in order to retain that teaser rate.)

Second, look at your finances to see how much spending you put on credit cards. You may want to sign up for a bunch of cards for their bonuses, for but ongoing charging decisions, if you aren’t going to put more than $1000 a month on the card on average, it may not make sense to get a card with an annual fee. For instance, many airlines have free cards that offer one mile per two dollars spent. At $12,000 in annual spending, that’s 6000 fewer miles but you’ll save $60 – $80. You’re basically buying those miles at 1 to 1.25 cents apiece. At lower levels of spending you’re buying the miles at a higher premium. The enhanced earning that comes from cards with an annual fee may not make sense unless you’re putting substantial charges on the card.

What Benefits Are Most Important To You, and What Are Your Spending Patterns?

If you’re striving for elite status on an airline or with a hotel program, and the program’s co-branded credit card offers you miles or nights towards status, that may be the end of the story. You value the elite benefits more than alternative miles earned, and the credit card helps you get there. End of story.

Or perhaps a card’s unique benefits are more important than miles — American Express Platinum’s broad lounge benefit (Northwest/Delta, Continental, and American) or Continental’s premium credit card benefit of Avis Presidents Club status (see here). Then you’d be choosing a credit card (or at least one of your cards) on a basis other than its mileage-earning prowess. I’ll discuss these various benefits below.

Finally, understand what you spend money on. Some cards bonus various categories of spend, like gas or groceries or drugstore charges. If your spending overlaps the bonus categories you may be inclined towards a card which privileges those categories. But don’t be duped into bonus mile offers for spending in categories that you don’t hit particularly hard. Double miles on gas won’t get you very much if you spend, say less than $100 a week on gas. It’s 5000 bonus miles during a year, perhaps, but the miles you’re earning may not be worth as much as an alternative card that doesn’t bonus refueling your car.

Here are the cards to consider, and the pluses and minuses of each. I will offer my final recommendations at the end.

A note on the signup bonus offers, though, they’re current and as I describe as I write this. But check the details of the offer, that they match the description I provide in this post, before moving forward. And let me know if there are any changes. Thanks!

United Airlines

There are five major cards on offer, not counting the lesser ones that offer less than a mile per dollar.

Visa Signature — no fee the first year, 25,000 miles after $250 in purchases

Visa Signature Gold Class – no fee the first year, 25,000 miles after $250 in purchases

Visa Signapture Platinum Class – $140 annual fee, 30,000 miles after $250 in purchases, elite qualifying miles: 5k after opening the card, 5k each year you spend $35k on the card, and up to 5k for United purchases, 1 qualifying mile per dollar spent

Visa Platinum Business — no fee the first year, 25,000 miles after $250 in purchases (or 30,000 bonus miles without the fee waiver)

Visa Business Awards – $120 annual fee, 20,000 miles after first purchase, at each card anniversary 5000 miles and 2 red card club passes

Acquiring the no fee cards will yield 75,000 bonus miles (there are other offers of course, but these are good simple ones). Acquiring all five will earn 125,000 miles.

It used to be possible to churn Chase cards, getting the signup bonus over and over, and while there are occasional reports of success still on the whole you can only get the signup bonus for a given card one time.

United just isn’t a program you want to accumulate miles in. Unless you need the bonus elite qualkifying miles offered for the $140 annual fee Platinum Class Visa, there’s no reason at all to accumulate miles from sources other than flying in the Mileage Plus program.

  • Their award chart just isn’t that great a value. They really gutted their award chart in December, significantly increasing the number of miles required for awards (eg a 39% increase — from 90,000 to 125,000 — for business class awards North american to Asia)… And this is after a big increase in miles required for rewards just two years earlier.
  • Even if you have the points for an award, and the seats are being offered, they may not let you book it. United, significantly and seemingly randomnly, blocks its members from redeeming award seats offered by its partner airlines. Frequently they shut down all seats on Lufthansa, occasionally all seats on Thai, many flights on Asiana, to name just a few. Every other Star Alliance member lets you book award seats offered by Star Alliance partners. US Airways, Air Canada, and ANA all are much more honest in this regard. Continental pledges to be as well. Only United refuses to pay for award seats actually on offer.

US Airways

For awhile there was both a Bank of America-issued Visa and a Juniper Bank/Barclay’s Mastercard — Bank of America was the historical US Airways partner, and Juniper got the concession when they added cash to help fund the America West takeover of the airline. It’s no longer possible to acquire a new Bank of America Visa (a shame, because those were churnable). That leaves two major cards:

Premier World Mastercard — $79 annual fee, 25,000 miles with first purchase, annual $99 companion ticket and club pass.

US Airways Business Mastercard — $79 annual fee, 25,000 miles with first purchase, annual club pass.

Note these cards advertise up to 35,000 miles, the other 10,000 coming from balance transfers but in most cases it’s not worth taking advantage of the offer.

When Juniper Bank first started issuing these cards I signed up two years fee waived and a 50% bonus on all spending during the first year. That was a great offer. I haven’t seen anything like it in a long time.

In my limited experience it is possible to churn these cards, but my experience may be unique and I haven’t seen much written on the subject.

The $99 companion ticket that comes with the card does turn out to be useful, though there’s a minimum fare associated with it unlike some companion tickets it doesn’t require you to book the paid fare in a higher fare class than is otherwise offered.

The cards also offer some flight benefits: priority checkin and priority boarding, ahead of those in coach without status and without the card.

US Airways has some modest but annoying award redemption fees, in particular for international partner award redemption. But that’s exactly how you should use US Airways miles — for premium class redemptions on Star Alliance partners. They have a reasonably good award chart, in many cases better than United’s, and they don’t block award availability. Plus at least in practice their routing rules are quite liberal (and two stopovers are permitted, one in each direction, though technically only at your arriving airline’s hub cities).

I don’t actually trust US Airways to retain the value of their miles, given their customer-unfriendly practices in the past and changes without notice to their award chart. In my view this is a good program to earn and redeem in quickly, but not to store large amounts of miles in for a long time.

And ultimately while these credit card offers have nice signup bonuses, they aren’t the best for daily spend. Why not put your spending on the Starwood American Express card and transfer the points into US Airways later if you want to? Lower annual fee for that card, a 5000 miles transfer bonus when you move over 20,000 points (so you earn in effect 1.25 miles per dollar instead of 1). And at times US Airways even offers bonuses on these transfers, I just made some transfers myself under a 50% transfer bonus offer.

American Airlines

American offers several different cards. The standard offer for the World Mastercard and American Express is 25,000 miles after $750 in purchases, and fee waived for a year. Same for the CitiBusiness Visa.

However, they’ve recently upped the ante on the World Mastercard, American Express, and Business Mastercard to 30,000 miles after $750 in purchases within four months of cardmembership, and fee waived for a year.

Citibank cards are ‘churnable’ meaning you can apply for the same card over and over and get the signup bonus each time. Recently Citi was limiting cardholders to two applications every 60 day. Some folks have been limited to only one in that time of late, as they clamp down due to the overall credit environment. But roughly speaking it’s been possible to secure 12 cards a year with at least 25,000 miles in signup bonuses apiece or 300,000 total American miles with no annual fees.

I haven’t seen too many recent references to it, but there’s a Citibank American Airlines Visa as well, and the best offer I’m aware of is a 20,000 mile signup bonus after $750 in charges. Since it’s possible to have more than one of the same card at a time, and the limit is on total number of applications in a given period of time the existence of a Visa product is somewhat beside the point.

American Aadvantage is a generally good program to be earning miles in, American’s award availability is pretty good for a US domestic carrier. Oneworld award availability is strong, certainly compared to Skyteam airlines.

The biggest drawbacks are that the transpacific presence is limited compared to Star Alliance (and until recently premium cabin awards on Cathay Pacific were hard to come by) and program rules prevent you from redeeming with the major transatlantic partner British Airways across the US across the Atlantic. (Note that you can book transatlantic flights via Canada and Mexico on British Airways with American miles.)

The other nice feature of earning American Airlines miles via credit card spend is that such miles (and indeed, miles earned from any source) count towards million miler lifetime status with the airline. One million miles means lifetime Gold, and two million miles means lifetime Platinum.

While the Citibank American Airlines products are solid, I don’t actually recommend them even as the way to earn American miles. The Starwood American Express comes with a lower annual fee, and the transfer bonus (5000 extra miles for transferring 20,000) means that you effectively earn 1.25 miles per dollar instead of the standard 1 mile per dollar spent with the Citi products.

I do recommend churning the cards for their signup bonuses, however!

Delta

The signup bonuses have gotten quite generous, I’ve seen more lucrative targeted offers than this but the basic offer is now to get the Gold Skymiles American Express — both a personal and a business card — each waiving the annual fee the first year and offering 30,000 miles with first purchase and an additional 5000 miles for adding two more cardholders to the account.

The Platinum version of the card allows you to earn elite qualifying miles — 10,000 EQMs after $25,000 in spend and another 10,000 EQMs after you hit $50,000 in total spend during a year. And since there’s both a personal and business version of the card you can do this twice if you are able to run enough spending through the cards.

Personal version of the card offers 20,000 bonus miles with first purchase and 2500 more points for adding an additional cardholder. The $150 annual fee is waived the first year.

The Platinum business card has a $150 annual fee (perhaps a reader knows of a fee waived version?) and comes with 15,000 bonus miles after first purchase, 5,000 of which count towards status.

Last year Delta and American Express introduced the new Delta Reserve Card packaging together lounge access and giving a boost towards elite status and even offering upgrade priority for elites — after status and fare class, having the card is a tie-breaker (thus more important than time of the upgrade request). This website illustrates priority order for Delta upgrades (what I’m least fond of is that a Silver on a full fare trumps a platinum who isn’t).

The Delta Reserve American Express comes with 10,000 elite qualifying miles after first purchase, 15,000 bonus miles and elite qualifying miles for $30,000 in spend and then another 15,000 bonus miles and elite qualifying miles for hitting $30,000 in spend during a calendar year. The card includes lounge access when traveling on Delta and comes with a hefty $450 annual fee.

The Delta Reserve American Express also comes with a small business version where the offer and benefits are the same.

Note that the signup bonus of 10,000 elite qualifying miles from each card can only be earned once (per card), and if you’ve gotten qualifying miles as a signup bonus on another American Express card in the past, you are only eligible for the incremental difference between the previous bonus you received and this offer (so if you received 5000 qualifying miles as a bonus on a previous card, then this card would only earn you 5000 qualifying miles with first purchase).

If you have enough spend — $220,000 in a year — you could get the business nad personal Platinum and Reserve cards and earn 100,000 qualifying miles in a year just based on credit card spend. With Delta promising to introduce a new fourth elite tier next year this could be interesting for a small subset of people.

Note also that the elite qualifying miles earned with the Delta Reserve American Express for qualifying spending can be transferred to someone else if you wish.

These cards used to offer “always double miles” on a sleuth of spending categories, but that’s been abolished. On the other hand, holding the cards exempts you from some award redemption fees (close-in ticketing fees, and the especially bogus partner airline redemption fee).

While the cards offering elite qualifying miles can be huge for Delta flyers with high spend (and the upgrade priority suggests that any Delta elite counting on an upgrade ought to carry at least the Reserve card), the Delta miles themselves are among the less valuable of currencies. You may get your upgrades with the Platinum card, and the signup bonuses are generous, but in the end you have a big stash of Delta miles.

Delta (and Skyteam partner) award available is tremendously inferior to their Star Alliance and oneworld competitor offerings in my experience. And other than Singapore First Class redemptions (which are virtually impossible at the moment during the changeover to new first class 777 flying on almost all routes formerly served by 747s), there aren’t any truly luxurious redemption options left. Sure, business class on Air France, and if that’s all you’re looking for it will be available on rare occasion…

Alaska

Bank of American issus the co-branded Alaska Airlines Visa and Business Visa cards.

The Alaska Airlines Mileage Plan program is useful because you can earn and redeem miles across several partners in both the Skyteam (e.g. Delta, Korean, Air France) and Oneworld alliances (e.g. American, British Airways), as well as with Alaska. 

The Visa Signature comes with an annual fee of $75, 25,000 bonus miles (20,000 miles upon approval and 5,000 more after $750 in spend), 2 club passes on approval, and an annual $50 companion ticket.

The latter comes with 20,000 miles with first purchase and an annual $99 companion ticket.

I don’t remember the last time I saw a Bank of America fee waiver offer on a mileage credit card, and I don’t believe I’ve ever seen such an offer with the Alaska Visa. You pay for the card, but the signup bonus miles are more than worth the fee.

As a matter of pure mileage-earning, the Starwood American Express is better — with the transfer bonus of 5,000 miles with every 20,000 mile redemption, you earn more Alaska miles per dollar with the Starwood Amex than with the Alaska Visa.

However, the reason to have this card is for the companion ticket. It’s the single best companion ticket offer that I’m aware of.

The only meaningful restriction is that you have to stay entirely on Alaska Airlines (or Horizon)-operated flights. That means you have to want to travel on routes Alaska flies. But beyond that, this is a true $50 companion ticket. You buy one ticket, and the companion is treated exactly the same as the paid ticket as long as the two are traveling together. So if you buy an upgradeable coach fare, the companion is upgradeable. If you buy a first class ticket, the companion has a first class ticket. Period. And the companion ticket earns miles, and even class of service bonuses when buying a first class fare. (By the way, paid first class really is a great use for these.)

In my experience these cards are churnable, I’ve certainly seen folks earn the signup bonuses multiple times. But there’s not a lot written on others’ experiences with this. I’ve also seen those bonuses post without the cardholder evening activating the card, suggesting to me that the bonus is automatic rather than triggered by actually making a purchase on the card.

Continental Airlines

The standard offers are 20,000 miles plus 5,000 more miles for adding a second cardholder to the account or 20,000 miles and a $50 statement credit.

Both cards offer first checked bag fee waiver and two Presidents Club lounge passes each year after your cardmember anniversary date.

There’s also a similar small business card offer.

Good bonuses, but an $85 annual fee, and not the best bang for your buck because you’re earning Continental miles — historically these have been difficult to use as Continental is notoriously difficult with award availability, and their Skyteam partners have been as well. I do expect things to open up a bit at the end of october, 2009 when continental joins Star Alliance but I also expect a pricey award chart. I wouldn’t be banking my credit card spend with a Continental card.

Continental elites, though, and especially those that otherwise would pay for lounge memberships, should really consider getting the premium Presidential Plus Mastercard. The annual fee is a whopping $375, but the benefits are:

  • Presidents club lounge membership (which runs $325 a year even for Platinums)
  • 25% mileage bonus on Continental-operated flights.
  • Avis Presidents Club status, which means a two-category upgrade, guaranteed car availability, and generally better ervice.
  • Hyatt Platinum status (which gets you free internet, at least).
  • Even non-elites benefit from ELiteAccess (basic elite status without the ugprades) and first and second checked bag fees waived. But really, this card is just good for elite members who reap the benefit of flown mileage bonuses and packaging their paid lounge memberships, and double up the benefits with Avis and Hyatt status.

I wouldn’t actually spend money on the card necessarily, because Continental isn’t my program of choice for accumulating miles, but if you choose if for flight benefits (because of the Platinum upgrades or because you live in, say, Houston) then you should carry this card.

Starwood Hotels

Starwood offers a co-branded American Express card in the U.S. market that is my favorite all-around credit card.

First of all, it’s great for hotel stays. Starwood Preferred Guest isn’t especially generous awarding points for in-hotel spend, it takes shelling out quite a few dollars to earn free nights, promotional bonuses notwithstanding. The fastest way to free nights with Starwood is through American Express spend.

The card comes with no fee the first year, $45 thereafter. The signup bonus is 10,000 points with first purchase, plus another 15,000 points for spending $15,000 on the card within 6 months. (It’s like double points on your first $15,000 in spend — if you reach that threshold.) There’s also a small business version of the card offering the same bonus, and many individuals get that card after reaching the spending threshold on the personal card.

Here’s a link to the personal card, and also to the business card with the same offer.

Simply having the card yields “Preferred Plus” status in the program, which should help you avoid the worst room in the house. For all intents and purposes, Preferred Plus is Gold status without the 50% bonus points for in-hotel spend. But the card also gives you Starwood Gold status as well after spending $20,000 on it in a year.

The real leverage in the program, though, is the breadth of airline partnerships. You can transfer to most frequent flyer programs at a 1:1 ratio, and then they give you 5000 bonus miles for each 20,000 increment that you transfer. That means if you’re transferring points to an airline program where the ratio is 1:1, you’re really earning 1.25 miles per dollar spent instead of just 1 mile per dollar like most cards. There are even a couple of programs, such as LAN’s, where the ratio is 1:2 — 20,000 Starwood points convert to 50,000 kilometers in that program (because the bonus is doubled as well).

Starwood’s list of partners is simply more extensive than you’ll find with other programs that have a transfer option. The only real caveats here are that United and Continental transfer at 2:1, meaning you only get half as many points with those programs. So the Starwood Amex is not a good way to top off a United or Continental account. This seems to be the result of pressure from Chase, which issues both airlines’ co-branded credit cards. After all, it’s awkward to have the Starwood card providing so much better earning with a lower fee than their own in-house products.

This is the single best all-around mileage earning card. Unless you need a specific card benefit like a companion ticket, or the boost a given card may provide towards elite status, this is the card you should seriously consider.

American Express Platinum

The benefits of the card are primarily travel-related, you get

  • lounge access with American, Continental, and Delta (inclusive of Northwest) when flying same-day on the carrier. That goes a long way towards the $450 annual fee.
  • Starwood Gold status (not worth a ton)
  • the Fine Hotels and Resorts program (if you stay at one of their properties and make the booking through them you may get a discount but will generally get some add-on amenities like free breakfast and a single category room upgrade – similar to what any Virtuoso travel agent can get you)
  • their Concierge service, provided by Circles which is a step above VIPdesk (which provides service for several less expensive cards)
    the fine dining program, only occasionally useful but they do appear to get a single table at a handful of difficult to reserve restaurants so you might luck out
  • a smattering of less useful benefits (not to mention roadside assistance, extended warrantys, etc).
  • spending on this card counts towards qualifying for an American Express Centurion (Black) card if that’s your cup of tea, though I don’t view the Black card benefits as nearly worth the cost fo the card.

Spending on the card earns American Express Membership Rewards points, which are up there in my list of most valuable points. Their best use is transfers to airline mileage programs. They have plenty of partners but not as many as Starwood does, so Membership Rewards points aren’t as valuable as Starwood points and spending on a Membership Rewards card isn’t as useful or lucrative then as spending on a Starwood American Express card. Membership Rewards has several transfer partners within Skyteam and Star Alliance (notable in particular are Air Canada Aeroplan and ANA). They’re sorely lacking in oneworld (Mexicana and Iberia are options for redeeming with oneworld carriers but their award charts are quite expensive).

One unique aspect of Membership Rewards is that you can link a mileage account — anyone’s mileage account — online to your Membership Rewards account and make transfers. In the case of airlines like Delta, Continental, and Air Canada the transfer takes place instantly. It’s great for topping up accounts for redeeming airline awards, especially with carriers like Air Canada that do not permit placing awards on hold before you book. And the ability to transfer to anyone you wish online (not technically permitted under the program’s rules, but possible in practice online) is great for topping off friends’ accounts to prevent expiration or even trading miles.

My usual suggestion is that if you’re interested in the Platinum card, to first get a Gold card and then wait for special bonus offers for Platinum card signup to roll in.

The personal American Express Gold card with Membership Rewards comes with 10,000 Membership Rewards points after spending $500 on the card in 3 months and waives the $125 annual fee the first year. The Business version of the Gold card waives the primary cardholder fee the first year and gives 25,000 bonus miles each year you put $50,000 in spend on the card.

Hilton

American Express offers two co-branded credit cards with Hilton.

The standard no fee Hilton American Express earns 3 points per dollar spent, plus 6 points per dollar in specific categories (Hilton hotels, grocery stores, drugstores, gas stations, home and wireless phone, cable and satellite TV, and Internet service providers). After $20,000 in spend on the card you’ll earn Gold status in the HHonors program. The signup offer is 20,000bonus points after first purchase and 2,500 bonus points for each of your first four eligible stays at Hilton hotels (when you pay with the card, and stay within 10 months get getting the card).

The new Hilton Hhonors Surpass Card from American Express comes with a fee of $75. The real benefit to this card is that after $40,000 in spend in a year you earn Diamond status in the HHonors program. Hilton is the only program that actually lets you earn top tier elite status based on credit card spend alone, and does so at a relatively modest spending threshold. You also get free Gold status your first year (thereafter you earn it with $20,000 in spend) and free basic Priority Pass membership. The signup offer is 40,000 points with first purchase, and 2500 bonus points per Hilton stay put on the card up to 8 times in the first 18 months of cardmembership.

The no fee Hilton Visa is a weak card, earning only 2 HHonors points per dollar spent. Do not even consider it.

HHonors points used to be difficult to use at times, but they’ve matched Starwood’s ‘no capacity control’ policy so for the most part if there’s a regular room for sale at a hotel you can redeem for it on points. With that change to the Hilton program, it makes collecting their points worthwhile.

While Hilton properties are ubiquitous, for my tastes they don’t have as many ‘nice’ properties as Starwood — hotels that I actually want to redeem my points to be at. I value Starwood points more highly just because I prefer luxury hotel redemptions, and there aren’t as many comparable properties in the Hilton portfolio. Moreover, Starwood points have far greater value when rransferred into airline miles.

But I fully intend to hit the $40,000 spending threshold on the Hilton American Express Surpass card in order to add Hilton Diamond to my travel wallet, for those times I do wind up staying at Hiltons.

Whether or not this makes sense as your primary card really depends on your travel and redemption habits — if you need hotels everywhere, then Hilton may be for you, and if you’re happy with Hilton hotels for your award stays then this is a great option. But if you want to transfer points to miles, or if you want high-end luxury stays, then it may not be.

(Note of course that I am not saying there aren’t luxurious Hiltons. There are several nice Waldorf and Conrad properties of course. But even some of those don’t compare to the top end of other chains, and and those make up a relatively small proportion of Hilton’s offerings.)

Marriott

The personal card offers 25,000 bonus points with first purchase, a free night certificate valid at any property up to category 4, and 10 nights towards elite status every year. The card is free the first year and then $30.

The small business card offers 15,000 bonus points with first purchase, a free night certificate valid at any property up to category 4, and 10 nights towards elite status every year. The card is free the first year and then $30.

These cards earn 3 points per dollar spent at Marriott, and one point per dollar otherwise.

The only reason to consider this card is the nights towards elite status. Earning one Marriott point per dollar spent is simply mediocre given the Marriott Rewards award chart. If you sign up for this card, make it just because you want the signup bonus. If you carry this card, it’s purely for the boost towards elite status.

Update: I completely forgot about the Marriott Premier Visa Signature card and Marriott Premier Visa Business Card (thanks to reader Mike in the comments). In addition to the signup bonuses and free stay certificates, you get 15 nights towards elite qualification rather than just 10. Earning is 5 points per dollar at Marriott, and 2 points per dollar on airline, dining, and rental car spend. It’s still one point per dollar for everything else. The annual fee is $65, which is well worth it for the nights towards elite status. The card is worth using at Marriott hotels for the five points per dollar. Some will like the 2 points on travel and dining expense, though I won’t find it quite worthwhile myself. And still stay away from the card for all other spend.

Priority Club

There are interesting signup bonuses for the card, especially since those bonuses (and all points earned in a year in a Priority Club account) count towards elite status — 60,000 points yields Platinum. For instance, this offer gives you 45,000 points after first purchase and 15,000 more points after spending $3000 on the card. It also promises 10,000 additional points after spending $15,000 on the card, however the incremental spend isn’t worth it after $3000. The card comes with a $59 annual fee. $3000 in spend gets you Platinum status (which isn’t worth a ton outside of Crowne Plaza properties).

Priority Club cards offer 3 points per dollar spent with Intercontinental Hotels Group, and 1 point per dollar spent on everything else. The earning on regular spend is downright awful. You earn one point per dollar spent, but Priority Club is a relatively inflated currency. A night at an Intercontinental hotel property generally costs 40,000 points. That’s $40,000 in spend. A night at the median equivalent property with Starwood would run $10,000 to $12,000 in spend. With Hilton, $10,000 to $15,000 in spend.

Priority Club is a nice program for earning bonuses from hotel stays, but the earning power of the co-branded credit card is just too weak to merit consideration.

This offer will give you 30,000 points with first purchase and a first year fee waiver, after that $29. In the past it also offered a $20 statement credit, and it might still but that no longer appears on the website. There’s a similar offer for the small business Visa as well.

Amtrak

This used to be the “poor man’s United Visa.” It came with no fee and you could transfer points out of Amtrak to United, Continental, Hilton, or Midwest Airlines.

In fact the Amtrak program was great for laundering points between Continental and United, you just move points from Continental to Amtrak to United with no devaluation along the way (and they only checked last names on the accounts for matching). Then without notice they imposed a limit of 25,000 points transferred out of an Amtrak account per year (50,000 for Amtrak’s elite members). They dropped United as a partner altogether, and now you have to spend $200 on Amtrak tickets on the card in a year before they’ll let you transfer points to Continental or Midwest or Choice hotels (and from there you can transfer to other airlines albeit with some devaluation).

Given that the program has a history of making significant changes with no notice to its members whatsoever, I don’t recommend building points here except crediting actual train travel or transferring points as needed to top off for a train travel reward. And the card itself isn’t that lucrative, since there aren’t very many outstanding redemption options other than sleeper cars on long-haul train travel if that happens to be your thing.

The standard offer is 5000 points after first purchase and no annual fee. I frequently see offers of up to 16,000 points for the signup bonus.

Ultimately I recommend against much spending on this card.

Diners Club

I eulogized the Diners Club card in 2005 and in 2007.

I still carry a Diners Club card, but you can’t currently apply for a new one in the U.S. The benefits of this card have been pretty well gutted the past four years. It used to offer at least 60 days to pay, they’ve lost points transfer partners like United and Continental, they’ve killed the restaurant savings program (there’s no more dining benefit with the Diners Club!). There have been other significant devaluations as well.

And yet I keep it because of the primary insurance coverage on rental cars and because as a secondary card that’s now a Mastercard it’s accepted where American Express is not, and the points earned are transferrable albeit with a more limited set of partners than in the past.

And they do still regularly offer transfer bonuses, for instance to British Airways, and they have unique partnerships that Starwood and Membership Rewards do not. It’s a specialty card for sure, and one you can’t currently apply for, but let’s not forget the Diners Club — the one that started it all!

Other Miscellaneous Cards of Note

The Asiana Airlines American Express from Bank of America offers 5000 bonus miles with first purchase and two miles per dollar spent on all purchases. The annual fee is $99. That’s an intriguing proposition, until you look at their award chart which is somewhat expensive all on Asiana metal and very expensive for long-distance Star Alliance awards in premium cabins.

The $90 annual fee Virgin Atlantic American Express Black Card offers 20,000 Flying Club miles after first purchase and 2,500 Flying Club miles for each of the first two authorized users added to your Card. Then you earn 1.5 miles per dollar on all spend, an additional 7,500 Flying Club miles when you spend $15,000 and an additional 7,500 miles when you spend $25,000 each year.

The card also helps towards elite status, with one tier point per $2,500, up to 2 points per month and thus 24 per year. It takes 15 tier points to qualify for Silver, and 10 to renew. It takes 40 tier points to qualify for Gold, and 30 to renew — so a heavy spending Gold member can make 80% of retaining Gold just with the card.

Proprietary Rewards Cards

Most of them are junk. The median card gives you at most the equivalent of a 1% cash rebate that you can spend only on travel, why not just get a cash rebate card? And since you’re only earning points through credit card spend, you can’t use all the various partnership as with an airline program to reach the miles you need — no rental car points, hotel points, miles for mortgages, dining for miles, etc.

What’s more, most of these programs only offer coach redemptions or make business class redemptions exorbitantly expensive. To my mind, that’s not the best value on the redemption side, either.

There have been proprietary programs that offered value in the past. Probably the best was the Citi Thank You Network. A fixed number of points could be redeemed for a specific ticket, regardless of cost.

Folks were getting $7000 flights to Tokyo, when all that was left was full fare inventory. (And the trick was that a nonrefundable segment would be inserted into the ticket, making the whole thing nonrefundable, then the ticket would be cancelled and the program member would retain a massive flight credit.)

Thank You Network cracked down on this by fixing the value of tickets you could redeem for, but business class redemptions generally were valued at 3 cents a point and the cards themselves could earn several points per dollar. The rewards were further leveraged again by booking the max value nonrefundable ticket, cancelling, and retaining a very large flight credit.

That option went away earlier this year, you can now no longer ever do any better than one cent a point on your redemptions, making the Thank You Network cards generally unattractive (relative to the best mileage cards, but still decent compared to most proprietary programs).

Bottom-line, the programs co-branded with major airlines and with some hotel chains offer far more value in general, though the occasional award chart loophole can leverage the proprietary offerings.

See also this longer discussion on the basics of bank proprietary rewards programs.

A word about churning: Whenever you apply for a new credit card there’s what’s known as a “hard pull” on your credit file. Whenever you’re requesting credit (or even other things like insurance or new bank accounts) that’s viewed as a potential negative, and your credit score can be affected.

In my experience each hard pull has dropped my score a couple of points, but this varies by individual. The hard pull shows up on your credit report for a couple of years before it will ‘age off.’

For the most part this is a non-issue, but if you’re going to be going for a mortgage in the near-term it’s advisable to lay off credit card applcations, since any increase in mortgage interest rate will likely be a greater burden than the benefit derived from new card signup bonuses.

That said, I’ve also increased the sum total of my available credit by churning through credit cards and holding several cards. And having more available unused credit is good for your score, it shows you’re responsible with credit. So on net my approach to cards has likely given me a higher score than I would otherwise have.

You have to decide whether or not you’re in a position to sign up for several cards or not, my advice is to go for it unless you have a marginal score to begin with or unless you’re likely to be in the mortgage market soon.

RECOMMENDATION: If your preferred airline for travel offers a card with elite qualifying miles based on spending, and you need those miles to requalify for elite status or reach the next level, then by all means get that card and put the requisite spending on it.

Similarly, if nights towards elite requalifying with Marriott is helpful then get that card. And consider the Hilton American Express because it allows you to reach Hilton Hhonors top tier status after $40,000 in spend during a year.

But for general all-purpose points earning, I still favor the Starwood American Express card for the flexibility of its points and the large number of points transfer partners the Starwood Preferred Guest program has.

I also suggest carrying at least one Visa and one Mastercard as well, just to be able spend money at those few locations where American Express isn’t accepted and to be ready for one of those odd promotions that require payment with a specific kind of credit card (Hyatt’s Faster Free nights requires payments with Mastercard, for example).  But depending on how much spend you put on a Visa or Mastercard, and again whether you’re looking for elite benefits from such a card, you may just want a plain ‘ol vanilla free card… or a card for its features alone, not as a place to put much spending (as I do myself in carrying the Diners Club card which is now a Mastercard, but throwing only a few thousand dollars a year on it).

50% Off Delta In-flight Internet

Posted on: June 27th, 2009 by: Gary

From Gogo Inflight, 50% off in-flight internet valid through July 19 using promo code 156FLYDA.  The 757 fleet is still hit or miss at best, but the MD-80s are good to go.

Mark Sanford’s MILEAGE AWARD TICKET to Buenos Aires

Posted on: June 26th, 2009 by: Gary

Politico reports that Mark Sanford’s trip to Argentina was booked using Delta Skymiles. And indeed, award availability on the Atlanta – Buenos Aires flight, historically difficult to secure, has been much much easy of late.

However, this revelation raises more questions for me than it answers.

  • What class of service was the award booked in?
  • Did he secure a traditional Skysaver award, or did he have to spend extra miles for the seat?
  • Is Sanford a Delta elite? Does he carry a Delta American Express credit card? Put another way, when did he book the trip and was he subject to a close-in ticketing fee?

Grover Norquist apparently quipped yesterday that the Sanford affair demonstrates that men who want to cut spending at the local level are irresistable to women. But what kind of fiscal conservatve is he with respect to his personal decision-making? What kind of value is he looking for in redeeming his miles?

Did he either plan sufficiently far ahead or have the tools necessary to avoid unnecessary fees? And did he work to get a lowest-cost mileage ticket, in business class, for the best value possible? Or did he truly loose his head in the whole ordel?

Enquiring frequent flyers want to know.

20% Off Expert Flyer

Posted on: June 25th, 2009 by: Gary

ExpertFlyer is offering a 20% discount to new subscribers through July 15, discount taken off of the first monthly or yearly bill (so the savings are much greater on an annual subscription) with coupon code PKYGEZFT. The discount also works for gift certificates.

There are basically two pay services that advanced flyers use. Expert Flyer is one, and is of especially good use for American Airlines flyers looking to upgrade internationally, and for Delta upgrades, for instance and because the site will keep searching for inventory to open up on routes you designate and ping you when it does.

Personally I use the KVS Tool. It lacks award availability for Swiss (which is a drawback for me, but I workaround the problem via the Lufthansa JetFriends program) and it lacks the ExpertFlyer feature of automatically checking for specific inventory on your behalf and emailing you when it becomes available. But it has a broader variety of tools and access to special inventory of more airlines. I find it particular useful in putting together award itineraries, as it provides efficient access to the All Nippon Airways search engine for Star Alliance awards (giving you pretty much everything but Swiss and Air China, the latter of which can be searched for using the KVS Tool’s Apollo access), Oneworld awards via the Qantas and Cathay Pacific award search engines, and Skyteam awards via the Northwest US and Japan sites.

ExpertFlyer works off of a direct computer reservation feed, while KVS tool screen scrapes from various websites, providing convenient access to a wide variety of information.

If you do consider an Expert Flyer subscription, you’ll probably want to take advantage of their free 5 day trial first before committing, especially as the discount is valid far enough into the future that if you sign up in early July you can do the trial and then at the end take advantage of the discount if you do find the tool valuable.

Hawaii Airfare Deals, $256 roundtrip from Newark to Honolulu

Posted on: June 25th, 2009 by: Gary

Beat of Hawaii points to United Airlines deals to Hawaii from Delta and Continental hubs. For instance, Fare Compare is showing Newark – Honolulu from $256 all-in.

$5/night Suites at Hilton New Orleans

Posted on: June 25th, 2009 by: Gary

The Hilton New Orleans/St. Charles Avenue is available for $5/night prepaid, non-cancellable from July 12 through July 17 or dates inside that period. (It may be available other dates as well, but I haven’t found other periods where the rate is offered, and no other dates have been mentioned in this Flyertalk thread as yet.)

All room types including suites appear available at this price.

If you book at Hotels.com you can earn a $75 prepaid Mastercard for the booking under this current promo for 4 night or longer stays.

As always, you might consider waiting to book airfare to see whether the deal is honored (although sometimes booking airfare can help if you’re negotiating with the hotel to get them to honor the rate). My preference is not to book until they’ve had time to determine how they are going to handle things.

Delta to Honor Miles Promised By Clear

Posted on: June 24th, 2009 by: Gary

The demise of Clear security lanes at airports has been much discussed, which is precisely why I’ve remained quiet about it.

Of course, it really shouldn’t surprise anyone. The original promise was that Clear would mean basically skipping security (‘trusted traveler’) but the TSA didn’t go forward with that, and it just meant skipping lines (‘reigstered traveler’). But Clear was only in about 20 airports, most of which had elite security lines as well. The market for paying to skip lines was frequent business travelers who essentially got the same thing free from the airlines. In spite of several free trial offers for Clear I never had a desire to go through their process and sign up, it offered virtually no incremental benefit to me.

The one piece of the story that does strike me as interesting is: what about those folks who signed up for Clear with the promise of frequent flyer bonuses? Clear partnered with Delta, hadn’t in all cases yet awarded the bonuses (and thus purchased the miles from Delta).

Delta will honor and award the mileage anyway.

Delta also offered frequent flier miles for new Clear customers. The Atlanta-based carrier says it will honor those miles. “We are working to obtain the full list of CLEAR members who enrolled with SkyMiles mileage offers and will be contacting them in the coming days,” Delta says.

Good move, Delta. Your customers don’t distinguish between who does and doesn’t buy and award the miles. They see a Delta-marketed offer, advetised in a Delta e-newsletter, and put their trust in Delta. When customers take advantage of the offer, they expect their Delta miles. If customers get burned and don’t receive the miles, it’s Delta goodwill that suffers — not the goodwill of defunct Clear.

When you enter partnerships, and a partner fails, sometimes you have to eat a little something for your own good. Fortunately in this case it appears that Delta recognizes that.

Intercontinental Prepaid Summer Offers

Posted on: June 24th, 2009 by: Gary

TravelZoo has a good compilation of their Intercontinental hotels offers, book by June 29 and rates are prepaid, non-refundable. The full list is on the Intercontinental hotels site. It’s a good time to be a Royal Ambassador member!

TravelZoo’s favorites are:

U.S. and Canada 

  • Tampa: InterContinental Tampa
    $69 valid Thursday-Sunday, July 1 – Sept. 8
  • New Orleans: InterContinental New Orleans
    $79 valid July 1, 10-11, 16-19, 26-31; Aug. 1, 8-31; Sept. 1-7
  • Toronto: InterContinental Toronto Centre
    $87(CA$99) valid July 1-31; Sept. 1-3
  • Atlanta: InterContinental Buckhead Atlanta
    $99 valid July 1-2, 6-7, 12-14, 17-31; Aug. 1-31; Sept. 1-3, 6-8 
  • New York: InterContinental The Barclay New York
    $159 valid July 1-31; Aug. 1-23

Caribbean & Mexico

  • Puerto Vallarta: Presidente InterContinental Puerto Vallarta Resort
    $90 valid July 1-14; Aug. 16 – Sept. 8 (Oceanfront Room)
  • Cancun: Presidente InterContinental Cancun Resort
    $95 valid Aug. 1 – Sept. 8; +$10 July 4 – Aug. 16 
  • Puerto Rico: InterContinental San Juan Resort & Casino
    $135 valid Sunday-Thursday in August; +$18 Friday-Saturday

South America

  • Buenos Aires: InterContinental Buenos Aires
    $129 valid Friday and Saturday through Sept. 30; +$6 Sunday-Thursday 
  • Rio de Janeiro: InterContinental Rio
    $159 valid July 1-31; +$12 August-September (Partial Ocean View Room)

500 Virgin Atlantic Bonus Miles for Online Shopping

Posted on: June 24th, 2009 by: Gary

Virgin Atlantic is promoting its online shopping portal with 500 bonus miles for your first purchase over US$50 or £25.

(Hat tip to FFBonuses on Twitter.)

On How to Parse Review Websites and Pick Hotels

Posted on: June 24th, 2009 by: Gary

On Twitter, USA Today columnist Laura Bly passes along this tweet:

laurablyMore choices: control, or confusion? RT@MindlessMuse: Why can’t finding a hotel be easy…so many sites, reviews, opinions.

I guess I don’t really have this problem, I know what sources match my travel preferences the best.

Once upon a time people would work with a travel agent on these questions. There were good travel agents and bad travel agents, travel agents familiar with the destination or not, travel agents who would push particular providers because of higher kickbacks, and travel agents who happen to understand your travel style and those more suited to other styles (luxury vs. backpacker, and huge gradations in between, different sorts of details matter to different people).

True full service agents offering actual travel strategy and advice are now few and far between. In the luxury segment they do still exist, Virtuoso is a good example but even there the quality ranges. For actual advice on where to stay and how to get the best value out of high end properties, I do think very highly of David Ourisman (DavidO on Flyertalk).

Most of the time though, and outside of high end travel, the structure of the industry has changed so the only way to make money as an agent is with really high volume which means compromising service. The business travel segment has become commoditized but still remains as one which offers the service of agents. There you’re not usually getting especially tailored service unless you’re high up enough in the company hierarchy to have some decision-making authority over the travel department, or over those who do. There are exceptions, of course.

Unless you know an outstanding agent, you’re usually on your own. And indeed there are a myriad of different sources out there, most folks don’t know how to pick and choice amongst them.

For me, and especially because my travel style tends towards the higher end, getting the best bargains, and maximizing the use of hotel program elite status, my best bet is Flyertalk. I may want to know which hotel to visit in Bangkok, I’ll visit the Starwood forum on Flyertalk and search out the thread which compares the different Starwood options. I’ll probably need to visit each hotel program’s forum if I’m interested in potentially more than one chain. But I’ll get a good rundown of what to expect from the hotel, what elite benefits are offered, and a comparison of the locations of each property within the chain. That’s really what I’m looking for.

I use TripAdvisor, but never for their overall rankings in a city or average traveler ratings. Leave aside questions of whether a handful of reviews are bogus meant to boost a property’s scores. The median TripAdvisor reviewer is unlikely to have the same travel preferences that I do, so their scores aren’t meaningful. And some of the better properties are frequently knocked in favor of low end ones precisely because their value propositions don’t match a traveler’s preferences — you see, for instance, the Ritz-Carlton Central Park in New York City knocked down because room service is really expensive. Well, yeah. It’s the Ritz-Carlton Central Park. In Manhattan. I do believe a property needs to be judged on its own terms, with those terms clearly explained.

Instead, I use TripAdvisor for (1) the myriad of photos, a picture does speak 1000 words and (2) consistent comments across reviews — not normative judgments of good or bad, but frequently repeated data points. If reviewers frequently note mold in the bathtub, peeling wallpaper, stained carpets, that’s useful information. I disregard the outliers when a property is frequently reviewed.

In essence, I value the opinions on Flyertalk and I value the photos and mass volume on TripAdvisor.

But if I were a different style of traveler, I might well approach things differently, and use a different mix of sites. in the comments, would appreciate your contribution of (a) what style of traveler are you (what are key factors in your decision) and (b) what sites you use. Would be interested to see if these things do vary as I suspect, or if my basic model is generally applicable.

Lufthansa Discounts Coach Redemptions from Canada to Germany

Posted on: June 22nd, 2009 by: Gary

For bookings through July 16 and travel through July 20, Lufthansa Miles & More is offering award seats from Calgary, Montreal, or Toronto to Germany roundtrip for 35,000 miles in coach. That’s a 42% discount from the usual 60,000 miles.

Travel only permitted on Lufthansa, not their partners, and one transfer in Germany only is permitted.

(Hat tip to FFBonuses on Twitter.)

How Do I Get Kickbacks for My Blog Posts?

Posted on: June 22nd, 2009 by: Gary

This is a long way off from reality, but the Federal Trade Commission is looking at whether and how it can take jurisdiction over bloggers making false claims or failing to disclose conflicts of interesting regarding commercial products.

This part of the story stuck out for me:

Many bloggers have accepted perks such as free laptops, trips to Europe, $500 gift cards or even thousands of dollars for a 200-word post.

What I want to know is how, and where do I get my hands on laptops and thousands of dollars for my posts?

I’ve never been offered anything meaningful in exchange for my posts. I get PR hack mass emails all the time, touting this or that product or hotel most of which are of little to no interest. Occasionally I get a custom-tailored pitch, but usually even those are unuseful. And I actually get fewer of those lately, I suspect that companies have cut back a good amoutn on their PR firm contracts, which means fewer firms pitching bloggers (or at least me).

I did once accept a noise cancelling headset from someone that wanted me to review the device. I told them I’d try it out. I wasn’t all that impressed (it was ok, not great, and at an ok price point but not something I would purchase myself). So I never wrote about it, which probably makes the company that sent it to me happy compared to what I would have said.

I don’t even handle the advertising on this side, that’s done by the folks at BoardingArea.com, and I don’t even know about what ads might pop up until I see them online.

Ultimately I waitlist or confirm my upgrades just like everyone else. Why aren’t my posts and my readers more interesting to travel providers? I’d be happy to blog in exchange for two seats in Suites class on a Singapore A380…

(Hat tip to Chris Elliott.)

40% Off Beds and Bedding at W Hotel Store

Posted on: June 22nd, 2009 by: Gary

The W Hotel Store 40% discount appears to be back with code WX4T7.  I don’t know the expiration.

This offer comes up frequently (see for instance here, here, here, here, and here) but I haven’t seen it in awhile. Every time it pops up it’s worth noting because it really is a great deal, I bought my W Hotel bed (plush top with featherbed) in March of 2007 and I’ve been happy as can be.

40% off makes the price reasonable, shipping is free and they’ll remove your old bed for free as well. And the discount applies to bedding as well, though I personally didn’t choose mine from the W Hotel Store.

If you want automatic notification of the next time this deal pops up you might want to subscribe to this Flyertalk thread for updates.

Top 10 Ways To Earn Lots of Miles

Posted on: June 21st, 2009 by: Gary

1. Credit cards, credit cards, credit cards.

The signup bonuses are great.

  • Chase-issued cards are generally one-time (but there are at least 4 different United Visa products, for instance, and you can get the signup bonus for each), in the limit so is each Amex card (but you can of course get each different type of Delta American Express, each type of Hilton Amex, each Starwood Amex, each Membership Rewards Amex, etc).
     
  • Citibank cards can still be churned, they will unbelievably still gift you 30,000 American Airlines miles after spending $750 each time you successfully apply for the card (which at a minimum is once every 60 days).

I’ve discussed in the past that you want to take a long breather from this before going to get a mortgage (short-tun requests for credit drop your score a bit, these age off your report though and long-run more available unused credit is good for your score).

2. Citibank Online Checking Accounts

Citibank lets you fund a new checking account that you open online with a credit card. The checking deposit posts to your card as a purchase, not a cash advance (best to set your cash advance limit to zero, and print out the zero off the web, just in case). There’s no limit to the deposit other than your credit limit, and the charge earns miles. Pay off your credit card with the funds in your new checking account, I do this online so I don’t have to wait for or activate my new checks. Some have reported specific limits on the number of times you can do this, but it’s definitely more than once.

3. Elite Status Bonues

Concentrate all your flying on a single carrier, or at least into a single frequent flyer program. Elite status isn’t just upgrades (though that’s my favorite part!). It’s also bonus miles for flying, often double miles. Awards add up much more quickly as a result.

4. Presidential Dollar Coins.

This is perhaps the best current successor to travelers checks and prepaid Visa debit cards, various methods of buying money with your credit card .. Earning the miles .. And using the money to pay off your credit card.

5. Online Shopping

Everything you buy online more or less should earn miles, just start at EV Reward before heading to your preferred shopping site. Search for the vendor you’re going to buy from and it will display a list of cash back and mileage earning portals that will give you a kickback for the purchase you plan to make anyway.

6. Rewards Network/iDine

It was once just a cashback for dining program, where you had to show your membership card (“Transmedia”). Then they rebranded as iDine, and had a slow rollout. When I first started playing, it was through their co-branded relationship with United and only United elites could take advantage. But they let you register a credit card and mileage bonuses posted automatically, it was 10 miles per dollar at participating restaurants, and when they offered 5000 bonus miles for 5 dines (which never posted!) I was hooked.

They rolled back the earning power, and then limited the 10 miles per dollar spent to their most frequent diners and required hoops to jump through. But it’s worth signing up regardless, and creating an online account to bump the minimum earning from 1 to 3 miles. I can’t tell you the number of times I’ve eaten at a restaurant without first realizing it was an iDine participating establishment.

They call themselves Rewards Network now, and they partner with several frequent flyer programs (the earning generally isn’t worth it with the hotel programs they’r partners of). And it’s always exciting when I get to earn iDine points for a restaurant I book at OpenTable that’s also an OpenTable bonus 1000 point restaurant…

Frequent bonus offers, too, make sure you register.

7. Promos – eg the currently-ending Delta partner promo

I get excited about partner promos, shopping promos, and anything with a bonus that ends in lots of zeroes. The first I had the chance to experience was American Airlines’ “20/20″ promo, 20,000 bonus miles for activity with 20 of their mileage partners to celebrate the program’s 20th anniversary. Since then the idea has been taken up on more than one occasion by Delta, offering 25,000 miles for activity with 25 of their partners — and fortunately for most, a smaller reward for activity with smaller bundles of their partners.

I watch the Flyertalk thread, and dispersed knowledge and ingenuity can usually figure out how I can earn at least 10 partner activities for just a handful of dollars and without getting up off of my couch.

I outlined some of the most lucrative promotions of all time here. There are big rewards out there for those who pay attention.

8. Rental car bonuses

Perhaps these come under the rubric of promotions, because the standard 50 or 250 miles per rental car day (that you pay a tax to earn!) don’t really add up very quickly. But rental car promotion/bonuses do seem to be out there quite frequently, especially with Delta which last summer offered 10,000 miles per Avis or Budget rental and which is currently offering 5000 miles for a 2-day Avis rental.

Promotions notwithstanding, but usual standby choices are to earn 1000 Virgin Atlantic miles with Avis (it’s a flat-rate earning, even on a one day rental, and applies even on discounted rentals) or to credit Hertz rentals to British Midland which offers 1700 miles. (I also like bmi for Hilton double dips).

9. Don’t forget hotel points

It seems obvious enough, but hotel points are overlooked by a large number of even savvy travelers. They collect enough miles for free trips but are then faced with big hotel bills (which there are strategies to mitigate, but that’s the subject of another post).

Be sure to sign up for hotel programs, and concentrate your stays with a single chain to the extent possible — both to earn elite status and so that your free nights pile up.

Sign up for hotel bonuses — most chains have been offering some significant opportunities recently like a free night every two stays, or even every two nights, plus bonus points. And consider whether partner activity is more value when crediting to a hotel program than an airline.

10. Online Banking, especially in a low interest rate environment.

I’ve been a fan of BankDirect for several years and have used them for my primary checking account. I do need to keep a $2500 average balance to avoid fees, but I do that anyway. And they offer me:

  • 1000 miles for opening the account
  • 5000 miles for payroll direct deposit
  • 2000 miles for using billpay for 12 months
  • 1000 extra miles if you’re referred by an existing customer (they get 1000 bonus miles too, I’m happy to refer you of course, just shoot me an email with the email address you plan to use to sign up)
  • 100 American Airlines miles per $1000 average balance each month (so a $5000 average balance means 500 miles, which becomes 6000 over the course of a year)

They waive transaction fees for using out-of-network ATMs, but more importantly they reimburse the fees those ATMs charge you (up to $2.50 per transactions, 4 times per statement). The first check order is free.

And I’ve always had good customer service. In fact, they’ve never charged me fees for bank checks or overnighting documents, even though they’re supposed to. Perhaps I’ve just gotten lucky.

The account does pay a miniscule amount of interest. But in a low interest rate environment, it’s all about the miles. Interest is taxed, miles are not. And with rates as they are, I’m not giving up much that I’d gain with a higher interest earning checking. Amazingly enough I’ve earned nearly 150,000 American Airlines miles from my checking account over time.

And a bonus # 11. Complaints, and Tracking What is Due to You

I have pretty reasonable service expectations, I think. When they aren’t met I let travel providers know, because I genuinely think I have good feedback to offer that can help them improve if they care to listen.

More often than not, companies do listen. But they do offer to compensate me for my troubles. Recently I had a hotel stay where instead of an elite upgrade I received a downgrade, was made to wait while the checkin clerk finished a paperwork project, was given the wrong room key and then finally a room with more than one lamp falling off the wall. I emailed customer service and received enough points to pay for an equivalent number of free hotel nights. That was much more than I was asking for.

I’m not suggesting you become the person who complained to United over 200 times, even though he flew less than 25,000 miles. United in fact is often proactive, at least with their elites, in offering compensation for significant (and sometimes not so signficant) delays.

I’ve also been promised compensation for mistakes but found the promised points never posted. And so I follow up. Similarly, bonuses that I earned from tips # 1 through 10 above never posted. So I follow up.

I keep a spreadsheet of what I am owed by the various travel programs, showing the date of the transaction, who owes me the points (or other benefit), when I expect to receive it, and any additional information such as order numbers. And I regularly review the spreadsheets, sending followup emails as necessary.

Recently I completed a targeted bonus offer from a credit card which indicated I would receive 30,000 bonus points if I spent a certain amount of money on the card. I did. But the bonus didn’t post by the promised date. I followed up, got the promised points, and an additional 10,000 as a goodwill gesture and apology.

Follow up, make sure travel providers give you what they promise, and don’t just assume they will without your diligence.

So there you have it, my top ten plus one ways to earn miles. What big opportunities have I missed?

View from the Wing on Twitter

Posted on: June 21st, 2009 by: Gary

I’m finally becoming active on Twitter, you can follow me to get my most recent blog posts and also minor deals and fares that don’t make it onto the blog.

Of course, subscribing to the RSS feed (http://boardingarea.com/blogs/viewfromthewing/feed/) for this blog remains an outstanding way to keep up on the latest deals and strategies that I post.

Top 10 Miles/Points Program Deals of Times Past

Posted on: June 21st, 2009 by: Gary

10. Free status offers for Marriott Gold, Avis Presidents Club (still active…), Virgin Silver, Hilton Gold, Starwood Gold, Continental Silver just for becoming an AT&T customer.

9. Class of Service Bonuses on Upgrades (Earn more bonus miles on United than it took to upgrade US-Hawaii, the upgrade more than paid for itself).

8. 1-800-Flowers 100 miles per dollar with Delta. On December 30, 2003 1-800-Flowers sent out an email saying they would award 100 miles per dollar spent on flowers. Presumably they had bought a ton of Delta miles which needed to be awarded or else they would expire. So they thought they would generate some cash with this rapidly expiring asset. The email was targeted, but anyone could use the promotion. And it wound up being much bigger than they anticipated…

7. Double, triple, quadruple bonus dipping (Continental, US Airways, Priority Club). About 9 years ago some members earned six-figure mileage flying cross country on Continental. Once upon a time you could fly a handful of flights and earn Chairmans Preferred (100,000 mile flyer status) on US Airways. And many folks have earned several free nights with Priority Club with single night stays. All because computer systems let folks stack different bonuses — many of which were targeted for different members, but those same computer systems didn’t check to see whether the member signing up had actually been targeted. A double error! Sadly computer systems have gotten more sophisticated with time.

6. Savings bonds, travelers checks, prepaid visa debit cards. Over time there have been huge opportunities to buy money with your mileage earning credit card, at little or not cost, and then pay off your credit card with the money you purchased. Rinse, repeat. Whether savings bonds, travelers checks (thanks, AAA!), or visa debit cards which you then turn into money orders, these eventually get shut down — because the company offering them winds up eating the credit card transaction fees without generating real business. But many frequent flyers have earned many millions of miles.

5. KLM Status Match and Millions of Free Miles: In the Fall of 2001, KLM wasn’t just matching status — they were matching the account balances in your competitor elite account as well!

4. LatinPass 1,000,000 Miles: During the first half of 2000, you could earn a million miles (with the dreaded LatinPass program) for flying a total of 9 international segments on 9 different partner airlines.

3. InsideFlyer-Starwood. In the Spring of 2002, Randy Petersen was giving away 2500 Starwood points with each Inside Flyer magazine subscription. Back then Starwood points converted 1->2 into Qantas, including bonuses. 52,500 Starwood points yielded Qantas points. Doing the math, it was possible to buy 21 Inside Flyer subscriptions, transfer the Starwood points to Qantas, and redeem for travel on the Concorde. Donate the magazines to charity and further reduce your cost basis.

2. Goldpoints/valumags: Around Christmas 2001 it was possible to earn more than 100 miles per dollar with your choice of several airlines by purchasing magazine subscriptions from Valumags through the Goldpoints shopping portal. Some members donated the magazines to non-profits for the tax deduction, reducing their cost basis even further.

1. Pudding Guy. Enough said. The dude is famous.

What great mileage deals, on par with these, am I forgetting about? Hit the comments and let’s build a better list.

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