12
Aug
Ever since the major booking sites that are separate from individual airlines dropped their booking fees, and with the airline sites not generally offering bonus mile booking bonuses any longer, I’ve found it attractive to use those sites.
Previously I had found it useful to book elsewhere anyway, and certainly when booking for others, because on the whole I’ve found them much more user firendly and much less cumbersome from search to purchase.
Plus in many cases you can earn mileage bonuses or cash back on your purchases. Fatwallet offers 1.4% (occasionally higher) on Expedia purchases. Combine that with no booking fees, an easy to use interface, the ability to save plenty of traveler profiles and mix and match carriers, I’ve been a frequent customer.
Orbitz has historically been better at finding low fare combinations of different carriers. Expedia will often price the same if you piece together those carriers yourself using a multi-city search (although is somewhat clunky in offering as many flight options as Orbitz) but the interface is less useful for me. Specifically, it hasn’t been able to allow you to enter frequent flyer miles which differ from the program of the operating carrier. That would require a subsequent phone call to the airline itself. And their booking page tries to sell you travel insurance and defaults to including it in the purchase, you have to opt out.
A minor annoyance, a single click to get rid of it, but recently a friend not inexperienced with travel bookings got caught up by this. In a rush to make a purchase, checking that the itinerary is correct, knwoing the purchase price and… Boom. An email arrives about the travel insurance she bought (which in this case even excluded the carrier her flights were operated by for its coverage in the case of airline default — so it wasn’t even all that useful if she had wanted the coverage, something she would never have known without reading the fine print sent after purchase).
I told her to send Orbitz an email insisting that the insurance be cancelled and her card refunded. To their credit they responded promptly to wit:
To cancel this coverage, please contact Access America at (877) 593-4989. Access America will process a full refund of the premium to you if you contact them within 10 days of purchasing the coverage, as long as you have not already departed on your trip or filed a claim. No refunds shall be paid to you after 10 days of booking the program.
Good to know! They slip the insurance in, but it’s perfectly cancellable within 10 days.
I’d rather they not make the default to purchase travel insurance. And if it’s so easy to make the purchase, I really wish it were as easy to cancel (e.g. online). But a simple phone call apparently should take care of it. Good to know for anyone who thinks they’re stuck with a mistaken purchase of Orbitz-sold travel insurance!
karenkay said,
it’s also possible to get rid of that travel insurance WITHOUT a phone call, or at least it was for me.
i recently bought some tickets on orbitz as well and was in such a frenzy to ticket them that i missed the travel insurance check box. when my email showed up congratulating me on my insurance purchase, i wasn’t a happy camper…but i was able to cancel online without ever speaking with a human.
i went to the access america website, put in my insurance account number and clicked on the ‘modify’ option…which led me to a place where i was able to choose ‘cancel’ as an option.
you’re right, of course, that it should be less opaque…but at least it is possible. thanks for all you do, gleff!
Dana said,
Access America is one of the worst companies to get travel insurance from. See this horror story on Consumer Advocate Chris Elliott’s blog, where a couple was robbed of over $34,500 in unpaid claim amounts:
http://www.elliott.org/blog/he-saidshe-said-dispute-with-insurance-company-costs-family-34500-now-what/#more-7837
Lorie said,
This is a SCAM! Easy to use, more accurately easy to purchase. Don’t try to collect on a claim – it is a run around.
I bought trip insurance for my daughter. Several days before her scheduled departure, my father had a severe and unexpected decline in his health and went from independent living to hospice to death within 6 days. He died the day my daughter was supposed to depart on the trip.
Access America denied my claim because of my father’s preexisting condition. Since my father has been diagnosed the year prior, and since the reason for my daughter canceling her trip was because her grandfather died, Access America denied the claim.
DON’T WASTE YOUR MONEY OR YOUR TIME
Brian said,
Access America is a horrible Insurance Agency!! Once I cut though their red tap. My claim was denied do to me refusing to contact my dead co-workers family to get his flight info!!!!! Come on Man Save your 15 dollars!!!!
orhan said,
You can cancel the policy from the link below:
https://www.accessamerica.com/aa/PolicyWiz.aspx
Just write the policy id (from the confirmation letter they have sent) and after two clicks, you are asked whether you want to cancel or modify your policy.
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