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American Express Permits Re-allocating Credit Lines Again
Up until a year or so ago, if you had more than one American Express credit card you could move around your credit lines online. If you had $20,000 total in credit you could move it between various cards as needed.
Then all of a shutdown they shut this down, and they wouldn’t re-allocate credit lines over the phone either.
I get caught with this, actually. I moved all my credit over to my Starwood American Express card leaving my Hilton Amex with a whopping $1000 credit line. So when American Express sent me a generous promotion for spending beyond a certain low threshold each month, I had a hard time taking good advantage of it.
Well, I can confirm that American Express is once again willing to let customers re-allocate credit lines. I spoke to a representative on the phone today who had no difficulty doing it for me while I waited on the phone. And the change reflected online immediately.
A minor note to be sure, but useful to me at least.
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Posted by November 4th, 2009
Comments (12)
November 4th, 2009 at 8:33 pm
Just called Amex and the declined my request to re-allocate my credit line even after speaking to a supervisor. FYI, was trying to move from True Earnings Business Card to SPG Business.
November 5th, 2009 at 4:56 am
@Tahkuct – my guess, and would appreciate hearing more experiences, is that they won’t let you re-allocate between personal and business cards?
November 5th, 2009 at 9:56 am
I called Amex this morning and was declined too. They told me they only combine CL for new card(s) — card(s) that were open in the past six months.
November 5th, 2009 at 10:30 am
I was just told that they are not re-allocating between personal and business cards.
November 5th, 2009 at 1:46 pm
@ Gary — Didn’t Tahkut state he was trying to allocate between Business & Business?
November 5th, 2009 at 1:48 pm
Thank You for the news by the way, which at least gives us a glimmer of hope on this issue. I miss the days when you could just go in online & make the changes yourself whenever & however many times you wanted…
November 5th, 2009 at 4:18 pm
Gary, from my experience is that it is petty easy to move lines if a Delta product is in the mix, a lot harder for others. The exception seems to be if you are in the “top tier” of their customers (either from volume or profitability).
November 5th, 2009 at 6:07 pm
@Gary I was trying to re-allocate between 2 business cards. See my first comment.
November 5th, 2009 at 6:19 pm
Just finished re-allocating between my two Amex cards. I was transferred to second operator, but otherwise the process was completed within a few minutes.
November 6th, 2009 at 6:42 pm
Was just declined twice to reallocate from personal DL Gold to another Amex card. I asked Amex rep to double check; she did but I was again denied. Didn’t even ask what acct. I wanted to allocate to. Advised that is a service they stopped offering in July. I called back again and was declined again. My credit is great, and I have lots of credit available on the DL Gold.
November 10th, 2009 at 3:30 pm
I just tried to re-allocate from my Delta Gold to my True Earnings card (both personal) and got the same answer that it hasn’t been allowed for some time. I was put on hold for a couple of minutes while they looked into it, which makes me think they were checking me out in some regard before they made the decision.
November 14th, 2009 at 12:30 pm
Declined. All personal cards, the operator did not even ask which cards/limits. The operator said that they would only entertain the notion of doing it for accounts opened since April 9, 2009 (no idea why that date is special).