Comments on: Iraq and Eastern Europe Extravaganza Part 2: Washington Dulles (IAD) to Frankfurt (FRA) on United

By: Matt

Matt — Tue, 29 Sep 2009 17:49:05 +0000

Love the report!

Sounds like the airline didn’t forget the tongs, just pretending to be classy — ask a caterer or good waiter about ‘silver service’ (or in France, ‘english service’) goes back a couple hundred years.

As well as serving items from two spoons, or between a spoon and a fork – there are a bunch of rules about from which side to serve the diner, about the diner’s personal space and noise. A bit of a pretension for UA to be trying to do it, but hey…

By: cfb

cfb — Thu, 24 Sep 2009 21:11:17 +0000

Eero Saarinen is sort of the Frank Lloyd Wright of Airport design; his terminals are visually stunning (on the outside) and “futuristic” on the inside, but are almost completely incompatible with air travel post-1970.

By: Will

Will — Mon, 14 Sep 2009 19:53:44 +0000

Whilst I agree the LH Senator is a pretty good lounge, I would argue the Virgin Atlantic Clubhouse is the best lounge at IAD. They offer a proper meal service (i.e.: Waiter and sit down rather than self service) and is a lovely quiet retreat considering there is only one (seasonally two) VS services to LHR. Certainly the best lounge experience I have had in the US have always been at VS Clubhouses, notably the SFO Clubhouse.

By: Brian

Brian — Sat, 12 Sep 2009 13:06:27 +0000

Patty pan is a kind of flat, round squash. Maybe it’s an east coast thing that you’re not yet privy to? Fall calls for patty pan!

By: Jason

Jason — Fri, 11 Sep 2009 15:25:53 +0000

I’ve really enjoying your write ups and your sense of humor. Thanks for the report!

By: Beau

Beau — Thu, 10 Sep 2009 23:21:48 +0000

I think I’ve had your purser, on FRA-IAD flights. Ugh.

Good analysis of UA’s new F..If only they could up the soft product they’d start getting close to world class carriers like ANA, Cathay and SQ.

By: Matthew Taylor

Matthew Taylor — Thu, 10 Sep 2009 23:13:28 +0000

As an frequent United enthusiast (OK, apologist), I most definitely appreciate this candid and well researched account. It was so real: I nearly laughed soda out of my nose for the final United flourish — just like so many times at O’Hare — of the gate already being occupied by someone else. Wow, if this is as good as it gets, this really makes me want to talk some sense into UAL product managers.

By: G.Ro

G.Ro — Thu, 10 Sep 2009 22:50:41 +0000

Ahhhhh, forgive my ignorance, Kevincm

Seat is indeed very good.

By: Kevincm

Kevincm — Thu, 10 Sep 2009 22:49:08 +0000

The SVideo port is actually an Xconnect port so you can plug an Apple Device into the United IFE system…

The food looks Ok… but considering it’s catered out of IAD… Well. IAD catering sometimes leaves a little bit to desire

The seat looks nice at least….