I just called United, trying to place an itinerary on hold, because, for the last, oh, six months, one can no longer place an itinerary on hold using United’s website.

But -  the surly agent with whom I spoke, who seemed better suited for a barmaid-type character in a Shakespeare play, told me that I cannot place holds, period, over the phone, and, it’s a new policy, “as of two weeks ago.” I thanked her for her time, and executed rule numero uno: Always, always, always call back. Some United agents are so inconsistently trained, apprised of changes, and are sadly, wont to make up rules and corporate policies. There are, of course, many wonderful United phone agents, who will work diligently on whatever you need, and spend time crafting your crazy mileage itinerary, say, to Iraq, with humor and grace, but some, just do not know the rules.

I called back, reached an international call center for some reason, and the guy had to ask his supervisor whether he could place an itinerary on hold, but ultimately, he was able to lock down my desired flights for 24 hours.

And, all of this ballyhoo after placing an itinerary on hold for three days a few weeks ago, simply by calling once, and asking.

(BTW – cripppppes, are flights full for this weekend! I’m currently booked in 24F on a 777, O’Hare – SFO). Goodness gracious.