A-Z of Welcome Aboard

Posted on: June 29th, 2011 by: Martin J Cowling

Ever noticed how airlines welcome you aboard? As you go down the jetbridge and through the open aeroplane door, what happens. In Australia and New Zealand domestic travel, crew members check your boarding pass and usually greet you. This is generally the case with international flights. Not so  in the USA as passengers wander onto the plane ignored by cabin crew. These have been my experiences with domestic and international cabin crews.

Air Asia-there were flight crew on board?
Air Canada- Calm cheerfulness
Air France- Gallic hospitality-feel like I am coming home
Air New Zealand – Awesome Kiwi friendliness
American- Surly
British- mix of friendliness and British reserve
Cathay Pacific- Refined Charming
Delta-Down to Earth
Emirates-Extremely welcoming
Frontier- Fun and Friendly
JetBlue- some of the friendliest attendants ever
Jetstar- ugh
LAN- Latino politeness and warmth
Lufthansa- Lovely welcomes every time
Malev-Warm
Qantas- Warm and professional
Ryanair- reserved, resentful,
SAS  -uber Scandanavian reserve
Singapore- almost subservient, almost forced greetings
Southwest- Fun, sometimes manic but always Fun with a captal F
United- Usually grumpy
V Australia- warm and groovy
Virgin America – Aloof coolness
Virgin Blue/Australia – Harried friendliness

What do you think? Whats your experience?

Tuesday Trip Report: 737 @ 737

Posted on: May 3rd, 2011 by: Martin J Cowling

Woke up Saturday morning feeling some excitement. My flight from Portland, Oregon to Spokane, Washington was essentially a fairly routine one. While I have never flown that sector before, I have been to both airports and both cities a few times now.

Yet Southwest Airlines flight 3218 was no ordinary flight for me. It was the 737th flight in my life. Yup, I have left the ground 737 times -and returned 737 times. I have fastened my seatbelt 737 times. 

Thanks to Southwest airlines being an airline who (currently) only fly Boeing 737s, my 737th flight would be on a Boeing 737. For a plane geek, thats the ultimate in geekiness!

I checked in online and was assigned position B5. Southwest do not assign seats. Instead you get allocated a position in the boarding line based on essentially the time you check in. You then  board in 3 groups of 60: Group A, Group B and Group C. My position meant I would board as the fifth person in the second group. Once on board, you are then free to choose your own seat. The earlier you board, the better your chances of bagging a good seat. In my case, there would be at least 65 people ahead of me.

Our plane was N744SW pictured here at Spokane. This 737-700 first flew for Southwest on 26th March, 1999 and has 137 economy seats. I was surprised to easily get 11D, an aisle seat in the emergency exit row. While it does not have much more leg room, the seats in row 10 do not recline and there are only 2 people in the row.

Friendly welcome from the on board Southwest team (as always). Contrast that to the usual grumpiness at United, the surliness of American and the cool aloofness at Virgin America. 

While it was a full flight, the luggage compartments did not end up being full. Southwest do not charge for checked in luggage which makes boarding  less stressful compared to United, for example where people try to carry on board small mountains of luggage and fight over every inch of luggage space.

We took off right on time and landed right on time. It was  a very smooth flight with some light turbulence as we descended into Spokane airport. 

Thanks crew

I shared with the crew 3/4 through the flight about how my “hobby” of recording my flights started. Just before his death,  my friend Tony Chapman set up a Flight memory account into which he painstakingly entered 100s of my flights from my junior jet club book and frequent flyer statements).

As soon as I told the crew that it was my 737th flight, they understood the significance and connection with this aircraft.


 On the ground, I was invited into the cockpit, met the captain and recorded these happy snaps.

Captain= good sport






Co Pilot

My ratings:

6 out of 5 –  Thanks Southwest for a memorable 737th flight – six stars today! My average rating for all Southwest flights I have flown on over eleven years is 4.5 out of 5.

Positives:  Friendly crew, great website, ease of check in, consistent, reliable

Negatives: Lack of on board entertainment, lack of food

Would I fly them again? Yup!

Below is a table summarising of all of my flights- 3.2 months inside planes with 76 airlines to five continents- one million miles of flying (and because I offset my carbon emissions many, many trees). More at my Flightmemory. Of all my flights, 193 (just over a quarter)have been in 737s

Map of all my Southwest airlines flights (below)


Table of my 27 Southwest flights (below)




America’s Worst Airlines

Posted on: November 1st, 2010 by: Martin J Cowling

Having just had a horror United Airlines recently, I found this report very fascinating. US News used information produced by the UN Department of Transport and produced an excellent slide show.  Best to worst

  1. Hawaiian Airlines (excellent on time performance and customer satisfaction ratings)
  2. AirTran (high customer satisfaction and good baggage handling)
  3. JetBlue (great customer satisfaction)
  4. Southwest ( lowest % of customer complaints)
  5. Continental  (consistently good for six years)
  6. Frontier (similar rating as Continental)
  7. US Airways (scores have been improving)
  8. American (the worst airine for baggage losses)
  9. Alaska (good on-time performance but passenger dissatisfaction)
  10. United (with the lowest passenger satisfaction score)
  11. Delta (most delays and most passenger complaints)

From my own experience, this is my current rating of the airlines in the USA (notice some overlaps!)




  1. Virgin America-everything about VA is class-hope they can hang onto this as they expand
  2. JetBlue
  3. AirTran- 
  4. Southwest Airlines-
  5. Frontier Airlines
  6. Continental
  7. Alaska Airlines
  8. United Airlines- 
  9. American Airlines 
  10. US Airways 
  11. Delta

See my list of best airlnes and worst.

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