A-Z of Welcome Aboard

Posted on: June 29th, 2011 by: Martin J Cowling

Ever noticed how airlines welcome you aboard? As you go down the jetbridge and through the open aeroplane door, what happens. In Australia and New Zealand domestic travel, crew members check your boarding pass and usually greet you. This is generally the case with international flights. Not so  in the USA as passengers wander onto the plane ignored by cabin crew. These have been my experiences with domestic and international cabin crews.

Air Asia-there were flight crew on board?
Air Canada- Calm cheerfulness
Air France- Gallic hospitality-feel like I am coming home
Air New Zealand – Awesome Kiwi friendliness
American- Surly
British- mix of friendliness and British reserve
Cathay Pacific- Refined Charming
Delta-Down to Earth
Emirates-Extremely welcoming
Frontier- Fun and Friendly
JetBlue- some of the friendliest attendants ever
Jetstar- ugh
LAN- Latino politeness and warmth
Lufthansa- Lovely welcomes every time
Malev-Warm
Qantas- Warm and professional
Ryanair- reserved, resentful,
SAS  -uber Scandanavian reserve
Singapore- almost subservient, almost forced greetings
Southwest- Fun, sometimes manic but always Fun with a captal F
United- Usually grumpy
V Australia- warm and groovy
Virgin America – Aloof coolness
Virgin Blue/Australia – Harried friendliness

What do you think? Whats your experience?

ONE MILLION MILES

Posted on: March 21st, 2011 by: Martin J Cowling

Dawn in the air

In the film: Up in the Air, George Clooney plays Ryan Bingham, a guy with the goal of earning one million miles with the one airline.

Today, I reached the milestone of one million miles in the air (1.6 million kilometres).  My life does not completely rsemble Clooney’s movie character, however. I actually love being home and I like people but I do like my elite statuses: 

  • United Airlines Gold
  • Virgin Blue Gold
  • Qantas Platinum 

I measure my air life at a great flight tracking tool called FlightMemory.  My friend Tony, who passed away two years ago entered almost 500 flights into the Flight Memory system for me  as a Birthday present. RIP Tony, I miss you. So here is the summary:

You will note, that one million miles represents 40 times around the earth. It is the same distance to the moon and back – twice.

On Board Singapore Airlines A380- my first ever A380

To get to one million miles, I have flown 719 times between 1968 and 2011 on 73 airlines.  One third of my flights have been with Qantas and one tenth with United/Continental.
Some of the airlines I have flown are now:

  •  now broke and gone eg Ansett, Independence 
  •  morphed eg BOAC into British Airways
  •  taken over eg Northwest, Impulse
  • much better eg Virgin Blue
  • much worse eg United

Most loved airlines are:  EmiratesVirgin America, Air New Zealand and Jetblue

Most hated airlines include:  Ryanair, Delta and United (the irony of having Gold Status with them)

I took this while on a 3 mile run from my LAX airport hotel

I have been transported to 177 airports in 34 countries on five continents. Interestingly, I have been to 46 countries in total in my life with some places visited by train or bus only. Not surprisingly,  two Australian  airports Sydney and Melbourne account for about 40% of all my airports visited. I have been to 54 airports only once. Airport highlights:

  • Most northern airport: GRY, Grimsey, Iceland 
  • Most southern airport: IVC, Invercargill, New Zealand 
  • Most eastern airport: NAN, Nadi, Fiji 
  • Most western airport:  APW, Apia, Samoa
  • Most visited airport: MEL, Melbourne, Australia
  • Favourite airport: SIN, Singapore, Singapore
  • Most despised airport: LAX, Los Angeles, USA

I have used 48 different types of planes:-
All the boeings: 707, 717, 727, 737, 747, 757, 767, 777
Airbus: 300, 310, 319, 320, 330, 340, 380
DC 8, 9, 10
Canadairs, Embraers, Fokkers, Saabs. I even been on a Zepplin.
NB Two of those planes, the 737 and 767 represent almost half of all the planes I have flown on!
The only planes not flown are Russian planes eg Tupolovs etc
I love the 777 and A380. I have loved my flights with six exceptions eg having flown through a thunderstorm in a Beechcraft- never again.

I am so fortunate to have seen the sights that I have seen:
Europe : Bruges, Mont St Michel, Taize, Venice, Tour Eiffel, Paris, WW1 Belgian war-fields, Krakow Market Square, Koln Dom, Bilbao, Reykjavik, Auschwitz
USA: Mt Rushmore, Devil’s Tower, Cape Canaveral, climbing statue of Liberty, Grand Canyon,Yosemite, New York, Chicago, Boston, Portland ME, Portland, OR
Middle East: Bethlehem, Nazereth and Jerusalem,
Australia: Great Barrier Reef, Ningaloo, Uluru, kangaroo Island, Coober Pedy, Brokjen Hill, Lake Pedder, The Pinnacles, Uluru, kakadu, Wave Rock,
Canada: CN Tower, Toronto Islands,
New Zealand: Milford Track, Queen Charlotte Sound
Tropical Islands: , Fiji, Hawaii, New Caledonia and Samoa.
Waterfalls: Niagara Falls, Victoria Falls, Russell Falls, Gullfoss
Musuems; Anne Frank House, British Museum, Frick Collection, Guggenheim, Holocaust Museum DC, In Flanders Fields Museum, Kunsthistorisches Museum, Metropolitan Museum of Art, Musee d Orsay, NGA Canberra, Powerhouse Museum, Philadelphia Museum of Art, SFMOMA, Smithsonian, Vatican, Yad Vashem

The best part of the travel. Making and staying friends with people who live from the USA to Argentina, from New Zealand to New York, to South Africa Thanks for sharing the journey with me!

Finally, for the last ten years, I have been offsetting my travel buying trees to absorb carbon pollution. Not the best solution but a start. I now offset 110% of my carbon output.

So whats my goal? Another million miles? Not sure yet!

America’s Best Airline to Dallas

Posted on: March 3rd, 2011 by: Martin J Cowling

The Virgin love in continues with my Virgin America flight from LAX to Dallas Fort Worth. I currently rate this airline as the best in the USA, slightly ahead of JetBlue. I wish Australia’s Virgin Blue was as good as Virgin America. The Aussie version started as a discount carrier and is evolving into Australias’ second mainline carrier so its history is very different.

The star difference hits you right from the start with Virgin American. For example, how many other airlines have We are Family playing at Check in?

Was fascinated that the Check in machines would not or could not recognise my Virgin Blue Velocity card

Made it from Check in to gate in under 8 minutes which is a miracle at LAX and that included a few seconds to enjoy the check in atmosphere. I got Priority entry to the express clearance line and the few people ahead of me were very efficient. Was a little concerned that the woman in front of me placed a bottle of water and a bottle of perfume on her tray and they both went through unchallenged (the USA is supposed to have a very strict no liquids rule and I have seen other people lose their precious water bottles at security). 

The name of our plane today was: “My Other Ride is a Spaceship”    There are not many domestic airlines in the world that have mood lighting in their cabins. Its such a great look coming aboard. I was in Main Cabin Select (Virgin America’s Premium economy section). Last time I flew them there was a bottle of water waiting in my seat. Not this time. Inconsistency? Lucky last time? Phased out? One of life’s mysteries.

Internet access was provided for a fee by Gogo and I signed up for a month pass. Hope i get to use it at least twice more- out of my next ten US domestic flights- so I have got my money’s worth! The trouble is with most of the other airlines, access to on board wireless is very hit and miss.  It was fun skyping and emailing from the plane.

Plane left right on time and arrived into Dallas almost half an hour early. Lots of bumps into Dallas which had the woman behind me hyperventilating a little. 

Brilliant flight- Thanks Virgin!

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