This past Summer, Wyndham held a promotion where you would receive 16,000 points after one stay at a participating hotel. You could earn these bonus points up to three stays for a total of 48,000 points. The terms specifically stated that you must have received the email to qualify, which I did, and I went ahead and completed three stays.
Out of pocket I spent $184.75 on stays I really didn’t need, although I did utilize one stay to break up a 4 hour trip. Per the terms of the promotion the points were supposed to post 6-8 weeks after the stay. Well 13 weeks later and many phone calls and no points. The past month I’ve been not too happy with Wyndham to say the last, and I believe many others are facing the same issue. The customer service reps can’t do anything and the supervisors have been pretty useless. They put together a team to work on the issues from this promotion and they have actually been the least helpful. Yesterday I received a generic email stating “We are researching the issue.” Pretty unacceptable from customer service in my opinion. After realizing that the customer service team wouldn’t do anything, I asked to speak to an operations manager. I left a message with the operations manager and 24 hours later my points were manually posted by this person and I received a personal phone call. If you’ve been facing the same issue, I highly suggest going this route.
While I am very very happy to get my 48,000 points, I still have a sour taste in my mouth regarding the Wyndham Rewards program. I actually am not quite sure I’ve ever received such poor customer service in my life. Nothing I was told actually happened, from the fact that my points would post in 5 business days 6 weeks ago to someone would email me or call me. I really will think twice before ever participating in one of their promotions again. I think they have a long way to go to enhance their credibility.
But, my points have posted, and these 48,000 points will probably be used by transferring them to Southwest next year. I earned 5,400 Southwest points by crediting my stays to miles instead of hotel points, and these 48k points will equal another 14,400 points. Overall, these 19,800 points is equivalent to $330 towards future Southwest travel. As I stated before, the amount I spent out of pocket was $184.75. For me this is $145 of free travel money (although there is an opportunity cost there as I won’t be earning miles while redeeming, but that is fine by me!).
These points will also count towards the Southwest companion pass which is the main reason why I am selecting Southwest over another partner airline. If I had selected another airline I could have gotten a total of 23,700 miles. Based on my out of pocket cost, that is like buying points for .61 cents/mile which is great!
Thank you Wyndham for finally posting my points, but please please please fix your customer service. An extra 5 weeks and MANY phone calls later is just not acceptable!
Anyone else having this issue?