I just received an email from Amtrak announcing changes to their extremely flexible and lenient cancellation policy. Up until now you could essentially cancel all reservations for a full refund or an eVoucher would could be applied to future travel. For some fares if you cancelled within 24 hours you’d only get 90% of the paid ticket value back in an eVoucher. Overall, an absolutely great policy for those that were not 100% sure of their travel plans. I will admit, there were a few times I purchased the cheap fares for a few dates as I was not sure of my travel dates – knowing I could cancel with no fee.
Here are the changes:
- You must cancel at least 24 hours prior to the train’s scheduled departure in order to be eligible for a full refund.
- If the reservation is canceled within 24 hours of the scheduled departure:
- Value fare tickets only – a refund fee will apply
- Saver fare tickets – not refundable
- If the reservation is not cancelled prior to the scheduled departure (“no show”), the entire amount paid for the reservation will be forfeited, regardless of the ticket type.
- If you purchase a flexible fare ticket, it will remain fully refundable.
This new policy will go into affect for travel beginning March 1, 2014 regardless of when the reservation was made. I personally think this new policy is totally acceptable as it still allows you to cancel tickets 24-hours in advance, and some tickets right up to a few minutes prior to departure time.