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I often get asked why I have such love for Delta Air Lines? I will tell you one of the big reasons is Head Purser Lynne on my flight last week (I will be sending a copy of this to Delta at the comments section of Delta.com btw).
My mom came for a visit to the states in September. I got her a ticket on low level business with Skymiles on Delta, naturally. The tax was stupid high but better than paying for a business class ticket outright plus there are advantages to points tickets and status with Delta.
Three weeks into the visit I am staying up all night at the hospital with mom, and thanks to the outstanding surgeon Dr. Nasser, my mom is fine and has a new shiny pacemaker “placed” as they say. Unlike most normal people, I have never had anything like this happen to “me”.
So, thanks to the fact that I had booked my mom’s ticket with Skymiles out of my wife’s Platinum Medallion account, and it was more than 72 hrs before the return trip, changes were free and we made many of them as my mom’s condition went up-down-up. I had already booked a ticket for myself and my wife (in coach EC and paid for with cash and vouchers) so I changed mom’s points ticket to the same day as my outbound so I could join her on the same aircraft. I did have to pay some $800 in change fees to get on the same fights as her, but my mom’s travel insurance covered that so I could assist her home to Sweden.
The above is enough to say what a GREAT airline I support. All these changes to an award ticket at no charge is one of the MAIN reasons to be a PM+ elite flyer with Delta. One more reason, to me, that Delta is the greatest airline in the world is the people who work for the airline.
I hope this one day gets back to Lynne. When I go to book a ticket for a very long time with Delta I will think not of the company but of Lynne. She was so kind, warm and caring to my 83 yr old mom that I will not stop smiling for a week. This was an overnight flight and even after working 7-8hrs, she was just as warm and great before landing as well. To top this all off, we had requested handicap asset for my mom along the way (all were top notch btw from DTW to AMS)! As a result we waited to be the last ones off the flight. When we were walking off, guess who was helping a single mom and kids off with strollers and bags and all – you guessed it – Lynne with a HUGE smile and same loving concern. Wow!
If this were a one-off instance, that would not be the only reason to fly Delta. I see this each day I fly. From most front line agents, to many Skyclub reps to medallion reps to those who I work with at the CORP level, all are outstanding and show a dedication to the passengers as well as the airline that is unmatched to me.
As much as I poked fun at the “UP” commercial due to the “things” I want fixed, the people, the faces of Delta, definitely UP their game each day! Thank you Lynne – You have no idea what you mean to me! – Rene
PS – Once I confirm with the winner of the
Silver Medallion status I will post that later today.