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The oldest advice is still the best advice. No matter if you are an elite at any level or just a Skymiles member, if you do not like what you are hearing just say thanks let’s wait and leave it all alone for now and hang up and call back!
Today, talking to a DM rep, I could “hear” that this was not going to go well. The conversation went like this:
Me – I need to split a reservation for (date) for my wife and I
Rep – Let’s see split a reservation ok hold on…
At this point I start to sweat. Oh no. The things that could go wrong at this point. And this is the Diamond line no less. At this point, stopping would more than likely be much worse, but I knew what I was soon in for (I could taste it almost).
Rep – can you hold for just a minute
Me – sure (inside now scared beyond belief and checking Delta.com like a hawk)
Many, many minutes go by and I keep sweating and looking at my wife like “this is just stupid”!
Rep – OK I got it split.
Me – Great thanks (I think about hanging up at this point, but press on)
Me – I need to get Lisa’s Skymiles ticket changed from this date to one of these 3.
Rep – OK can you hold please.
Me – Sure.
Now I know what will happen next. The rep will come back and say there are no seats at low level. She will say KLM will not give them up. She will ask if I want her to reissue at some much higher Skymiles award. Not this Delta flyer! I get to work on Delta.com leg by leg while I wait.
Rep – I have found some seats for your dates but they are all mid level.
Me – That will not work for me! I have found some flights can I give them to you?
Rep – OK sure.
Me – Flight one, flight two, overnight then flight three. All show low level. Do you agree?
Rep – Oh yes, so you want to overnight?
Me – (thinking to myself – yes I told you that I will be happy to overnight when we started this) Yes, do you see the seat?
Rep – Only 1!
Me – My wife is only one so we only need 1!
Rep – Oh, yes. Thank you so much for helping me do my job. I have it reissued. Do you need help with hotel or car rental for Lisa
Me – No thanks all set (thinking I just want to get off the phone and NEVER talk to you again lady)!
So, there you are kids. Never ever ever forget with Delta or any other reps, if you don’t like it, and don’t want to teach them how to do their jobs then hang up and call back! – René
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