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One thing Delta does really well is alert you when there are problems. As I talked about in yesterday’s Rookie post about seat changes, it is up to you to make sure your preferences are in place. The same goes for contact info.
When I am flying I have the phone app on all the time. I can check it from GoGo up in the air and it does alert me to changes and gates etc. I pride myself at knowing where I am, where I am going and what my travel situation is.
However, I also have my cell phone, my Gmail and home e-mail all updated and correct in my “Notifications” page at “My Delta” as there are times when I get so distracted reading some of the amazing blogs here at BoardingArea.com that I lose track of time and what is going on. Then suddenly my phone alerts me that something is not quite right.
Delta can only do this if you take the step to make sure the data is both there and that it is up to date and correct. Don’t go yelling at Delta if you fail to take this simple step.
Speaking of data, I though I would share one more little fun bit. Delta clearly knows what your status is when you are logged in. Will this result in better or worse service? I doubt any difference in service, but it could mean different info is sent to your screen. Nothing earth shattering, but just interesting to me as a computer geek – René
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