A brief sampling of industry news that caught my attention today: Alaska Airlines inaugurated new Portland-Atlanta nonstop service today, utilizing Boeing 737-800s. The airline is offering double Mileage Plan miles on Portland-Atlanta flights for travel between August 26 – October 31. A passenger aboard an Air India flight allegedly received a shocking message on her…
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Notable Airline, Hotel and Travel News: August 23, 2013
It’s been a relatively quiet Friday in the industry, but here’s a brief summary of a few articles and other items that caught my attention today: The Wall Street Journal wrote up a piece about United Airlines’ “Secret Club for Top Fliers,” or Global Services members to the rest of us “in the know.” This…
Notable Airline, Hotel and Travel Industry News: January 28, 2013
I didn’t learn about this until yesterday and was very saddened to hear of the loss of fellow aviation geek and editor of NYCAviation.com, Matthew Molnar. The New York Times ran a very respectful article yesterday (linked above) of his passing noting his incredible passion for aviation. Delta Air Lines will debut outdoor terrace ‘Sky…
United’s virtual agent, Continental’s E+, American Eagle fined, bloated TSA, Hawaiian at JFK, bustling Boeing, Google Flight Search, Travelocity Q&A and ACE Rent-A-Car
In other airline, hotel and travel industry news this week… United Airlines has signed with Next IT to create a virtual assistant on United.com, similar to Continental’s “Ask Alex.” “Next IT will provide a natural, or every-day, language solution to create an exceptional customer experience for travelers using the website.” If you’re unfamiliar with “Ask…
Airline, hotel & online travel agency website usability study
A web usability surveyor based in Amsterdam named Usabilla just published results detailing user experiences on airline, hotel and Online Travel Agency websites. Participants were asked to perform simple tasks, such as “where would you click to get your boarding pass,†and leave additional comments about layout and other site features or functions. The full…
In other airline, hotel and travel industry news this week…
Several smaller stories in the airline, hotel & travel industry caught my attention this week and I’ve summarized them below: A Canadian couple sued Air Canada and won an award of C$12,000 (plus an apology) from the airline failing to serve them “in French” aboard their flights to the United States. Records show the passenger,…
American Airlines is making headway & Online Travel Agency market share
American Airlines is holding firm in their commitment to further the evolution of how and where the carrier’s tickets are shopped and sold. As I previously blogged, American is seeking to reduce distribution costs by steering away from the legacy global distribution system (GDS) model used by most online travel agencies (OTAs). New signs are…
United Airlines giveth back, American Airlines taketh away
Travel agents and other third parties who supply and sell airline tickets were winners and losers this week. United Airlines reversed its policy that restricted some U.S. travel agencies from using the carrier’s merchant service account when processing airline ticket payments with credit cards. These fees, which generally represent between 1 and 3% of the…