About a week ago, Gary @ View From the Wing posted an article about Spirit Airlines refusing a refund to a dying Veteran, and he described the story as “so compelling you’d almost think it was made up.” The original news story went viral within hours and became a controversial debate. Some argued that it was unjust and disrespectful of Spirit Airlines to refuse the refund of the 76 year old Vietnam veteran who was dying esophageal cancer, and could not fly because of his compromised immune system.
However, Spirit Airlines says, “No refunds, means no refunds. If he actually dies before his flight, then we’d be happy to issue a refund.”
Will Spirit Airlines have to fight an army over this one? An article that came out today states that across the nations, Veterans groups are outraged and are rallying to the side of dying Vietnam veteran after the airline refused to refund him $197 for a ticket. Following his doctor’s orders who deemed him unfit to fly, Jerry Meekins said Spirit still denied his request for a refund even after a note was provided from his physician, including proof of his prepaid funeral service.
In response to this, The Veterans plan on putting together a 6 to 7 million-person boycott against Spirit Airlines’ course of action, and are disgusted by the unsympathetic, unpatriotic, and inhumane nature of the way Spirit is handling his request.
The airline argues that making an exception would open the flood gates of having to issue refunds to other customers.
This is definitely a very touchy subject, and though I understand Spirit Airlines has a very strict no-means-no policy, this could potentially damage their reputation [even more] and end up costing more in the long run.
What are you thoughts?