I usually do not prefer using my upgrade certificates from Jet Airways on domestic flights, however, sometimes I do like to take it easy and get myself on the list for a two hour long flight as well.
Last weekend, me and my brother were flying on them to Delhi to meet the family. And I’d called in a few days in advance to put the both of us on the upgrade list. Like is the usual, I was told, that there were no upgrade seats available at the moment, and we would be put on the upgrade waitlist for this flight.
The upgrade waitlist on 9W is never to be seen by passengers, unlike the American legacy airlines who put it out on the boards for you to see your chances for upgrade as a passenger.
We never heard back on the confirmation of our upgrades, and on the day of travel, I thought I’d see if Jet Airways asks me about the upgrade vouchers or not. Jet Airways was not allowing me to check-in on the flight because they had two passengers of the same name on the flight (me in economy and me in business/waitlisted).
However, I waited and waited and waited while the check-in procedure went through, and the check-in staff did not even bring it up.
See, the flight load was light, and this was a great opportunity for them to have 2 vouchers burnt up on short-haul domestic travel, something I can use on a long-haul as well. However, they never took the initiative, and it now makes me wonder why do they act like we don’t know if we were on the list or not and go about their business like nothing happened. And this is something I notice so fairly often at Mumbai that it has stopped being funny anymore.
Anybody else had a similar experience with Jet Airways recently?