Turkish Airline’s Miles & Smiles program has been becoming a favourite for those targeting Star Alliance status matches to Gold, or getting a quicker qualification to *A Gold due to less miles need to be earned.
Like I mentioned here last week, my kid brother was out on a worktrip, and was going to net about ~18,000 *A miles for his flying. I thought it was a good opportunity to get half way on to requalifying for the TK Gold status he already had. He needed to do about 37,500 miles in 24 months, and this was easy. (To put all the talk about crediting to Aegean instead, the fare classes don’t earn any miles on that program)
Since I use AwardWallet to track my family’s mileage balances, I’ve been noticing a problem with TK over the past few days.
Now, Turkish Airlines’ website is not the best design in the world. You can see the comments section in the previous post to see how hassled people are with this website. However, as per FlyerTalk, it looks like Turkish has also cut off access to AwardWallet, TripIt and other similar services. So, for a few days when I tried logging into the account using the thy.com website, it asked me for a third security check and it wanted a screen code entered as well to ensure I am human.
However, yesterday, I totally lost it when TK told me that the account was cancelled? This is what showed up:
Other members have reported the same problems on FT, and it seems that the accounts which are having a problem are the ones which used a screenscraper for data. First few calls to their call center have resulted in surprise…TK agents have not been able to locate if these accounts ever existed.
However, a member has now received information that this is a system error and the account will be back up on Tuesday. And my brother received emails from TK stating two of his United flights were credited to the program yesterday.
Have you guys checked your accounts recently? And have you heard from TK on cancellations. Do share if you have any experiences with this.
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