I ask this, relatively, controversial question after two experiences using them last year.

I ask this based on two experiences last year. The oldest in Berlin was rescued by the Hyatt by crediting back the upgrade suite for the stay where I had the problem, and the next stay. In addition they guaranteed the suite on the second occasion and duly delivered.

I raise the question today as I had a remarkably similar experience to that in Berlin, when staying in the Hyatt Regency at San Francisco Airport. I should start by saying that I have stayed at this property on dozens of occasions, and probably at least six times in 2011. In addition I have paid for suite upgrades as well as received free upgrades here before.

When you check the Hyatt web site you will see that the HRSFO only has two types of Suite:










These are the Business Suite and Peninsula Suite.

I booked my Suite Upgrade via my Private Line Agent about 2 weeks ago, but the hotel did not seem to have any problem confirming space. However, now I check-in I find they are now calling the ‘Executive Parlor’ room a Suite. The Agent at check-in told me that all Suites were on the Second Floor – not true – I have had Suites on several floors here – notably the 8th or 9th Floor.

A Suite?

The other coincidence is that the room at HRSFO is almost the same as the Grand Hyatt Berlin was trying to call a Suite.

My only other issue appears to be that I am right above their Sports Bar – Knuckles. As I have a flight at 0700 tomorrow, I wonder how well I will sleep?

Room with a view, and noise?

So I ask, are Suite Upgrades just a way of upgrading Diamond Gold Passport members to bigger rooms, when calling them a Suite?

Posted by MilesFromBlighty | 8 Comments

8 Responses to “Hyatt Execs: Are your confirmed Suite upgrades really useful any more?”

  1. Oliver2002 says:

    Same here: ‘suite’ seems to be the new definition of a room with a little living room at hyatt properties. Trying out the Andaz in London in two weeks, lets see what happens. The suit supposedly has 500 sq ft and a city view :)

  2. mark says:

    When I had a Suite at the Andaz it was very nice. 3 Rooms – Living Room, Bedroom and Bathroom. A little dark but nice for London. Hopefully you will get the same room type at least.

  3. Jeanne says:

    I used a suite upgrade at the Andaz in London 3 weeks ago. The suite was a larger bedroom with a small couch and chair. My city view was one small window with a sideview of a street. All of my suite experiences with Hyatt have been underwhelming thus far.

  4. tommy777 says:

    I think you need to lower your expectations with these upgrades at regular Hyatts. Many of the suites I’ve gotten are junior suites or a parlor (like you got).

    The best use of these suite upgrades are definitely Park Hyatt’s. I’ve never been disappointed so far.

  5. mark says:

    @Tommy777: I shall keep that in mind Tommy.

  6. mark says:

    You all may wish to have a look at this thread on Flyertalk where people report their upgrade experiences using these upgrades – http://www.flyertalk.com/forum/hyatt-gold-passport/954868-official-confirmed-diamond-suite-upgrade-experiences-master-thread-14.html#post17758228

  7. oliver2002 says:

    Mark, greetings from the Andaz… got the room Jeanne described, not the spacey area you describe. Just here for the night, but still…

  8. [...] stayed at the Grand Hyatt Berlin several time – previous review and [...]

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