I have written a couple times about the Amex Centurion Lounges in DFW and Las Vegas, and based on talking to others it seems that almost everyone who visits the lounges is very impressed. These lounges are relevant to the miles and points world not only because lots of us travel a good amount, but because as of a couple of months ago you can access the lounges complimentary as a benefit on the American Express Platinum cards.
At the risk of over-covering these lounges, I want to share my recent experience at the DFW lounge very late at night and very early in the morning. I’ve already done a pretty extensive review of the lounge from opening day, but it would be expected that a grand opening filled with Amex and airport executives, the celebrity chef, etc. might look a little different than a random Monday night at 9PM or Tuesday morning at 5:45AM. These are real world travel times that aren’t as fun as the pomp and circumstance from a lounge ribbon cutting, but probably more relevant to most.
Late Night and Early Morning Food Offerings:
The DFW Centurion Lounge is open until 10PM, so when we arrived (hungry) at about 9PM I was a little nervous that the food available might not be top notch. However, we were pleasantly surprised that not only was the full range of dinner menu items available, but the food was still being refreshed throughout the duration of our visit.
They brought out fresh guacamole, fresh farmer’s salad, fresh enchiladas, and more during the last hour the lounge was open. We certainly didn’t feel like we were eating the day’s leftovers – we felt like they were happy to keep things coming until closing time. It is a buffet, not a personalized meal service, so we didn’t really have control over what was coming out fresh, but it was a good variety.
This was my first time to have dinner in the lounge, and this meal would have easily cost in the $30 – $40 range for the two of us had we been at a restaurant, but getting it as part of my husband’s Platinum Amex card benefits was great. It was also really convenient to grab after landing, but before heading to the DFW Grand Hyatt that is located just off Terminal D. The location of the Centurion Lounge in Terminal D for a quick visit either before or after heading to the Grand Hyatt is perfect.
Before our flight out the next morning, we again stopped by the Centurion Lounge. It opens at 5:30AM and we arrived at about 5:45AM. They were serving breakfast, although it did not appear to be the full breakfast menu. They had fruit, yogurt, granola, cereal, muffins, and some pastries available, but the hot menu items were not yet out when we left at 6AM.
That early in the day, we were probably better off just having the yogurt and fruit – which was pretty good, but if you go expecting the hot breakfast items that early in the morning you may be disappointed. We were the only ones in the lounge on this particular morning who appeared to just be in and out for a quick breakfast – most of the others we saw seemed to be enjoying a more leisurely pace than us, so hopefully they got to enjoy the hot items later on!
The complimentary spa services are available daily from 9AM – 8PM, so we weren’t able to take advantage of those services on either of our recent trips through the lounge. The lounge obviously isn’t nearly as exciting when you aren’t getting a “free” massage, but it was still a nice place to visit even without the spa…though I sure hope my next visit falls during the spa hours!
On both of our “off peak” visits, the staff was very friendly and attentive. They did not act like they were anywhere near as tired as we felt, which was amazing since at least one of them was there when we left late Monday night and back bright and early on Tuesday morning!
The lounge had a decent number of people sprinkled around the venue on both visits – I think a few more on the morning than evening visit – but neither visit felt over-crowded by any stretch. The lounge is designed very well to offer multiple nooks and corners that allow it to feel relatively calm and private, even when it is pretty well occupied.
I will also add that they are now out of the gift bags that they gave out for the first month or so after they opened, but they said they plan to have some other offerings every so often at different times of the year. Even on a “real world” late night and early morning visit, the DFW Centurion Lounge didn’t disappoint! How have your “real world” visits been going?