Through May 31 of this year Priority Club was running a pretty fun promotion entitled “Crack the Case.” Basically you had to unlock “latches” to earn bonus points, and the more “latches” you unlocked, the more points you earned.
One of those “latches” could be unlocked by acquiring the Priority Club Visa credit card. Despite not having signed up for the card, I was pleasantly surprised to see 60,000 points post to my account on Friday night, with the following description:
And not surprisingly I woke up this morning to find that same 60,000 points deducted from my account. Apparently I wasn’t alone, since dozens of others reported the same thing (and I assume there were thousands out there in the same boat).
I don’t blame Priority Club for a second, especially since I didn’t do anything to get those points — they posted automatically. It’s different than a mistake rate or offer where you take action to take advantage of something and then it’s not honored.
On the other hand it would have been nice if they had at least sent us an email explaining the situation (“we accidentally posted points to your account on Friday, which we have in the meantime deducted…”). If they really wanted to go the extra mile they could have thrown a few thousand points at those that had the points post, though that’s neither here nor there.
Here’s what I find interesting — a lot of people with (previously) low points balances used those 60,000 points in the short period they were in their account for hotel bookings, gift cards, etc. They now have a negative balance.
Obviously they’re left in limbo as to whether or not those stays/rewards will be honored, so it’ll be interesting to see what Priority Club does.
On one hand it doesn’t seem “fair” that their rewards would be honored while the others that didn’t quickly spend their points are left with nothing. On the other hand, if people made confirmed reservations or instant redemptions, is it really Priority Club’s place to take those rewards back?
I’m torn on this one, though I think it’s an interesting question. What say you?