Admittedly a lot of people would have probably benefited from this earlier, but at the same time better later than never. And hey, I figure a lot of you are probably redeeming United miles today, as award rates go up drastically tomorrow due to the devaluation.

I’ve come to realize that the single thing I’m most often asked about when it comes to booking United MileagePlus award tickets involves United’s open jaw rules. For the past month I’ve literally been asked for clarification a handful of times per day via email and the blog, and the past few days I’ve been asked at least a dozen times a day. So I figured I’d clarify it once and for all, since it’s an easy concept to misunderstand.

As most of you probably know, United allows two open jaws and one stopover on a roundtrip international longhaul award ticket. For these types of tickets a stopover is when you’re staying somewhere enroute for more than 24 hours, while an open jaw is when you’re flying into one city and out of another.

For example, if you’re flying outbound Newark > Frankfurt and returning Paris > Newark, you have one open jaw (between Frankfurt and Paris).

Open-Jaw-Example-1
Allowed routing: Newark > Frankfurt, [open-jaw], Paris > Newark

If you’re flying outbound Newark > Frankfurt and returning Paris > Chicago, you have two open jaws (one between Newark and Chicago, and one between Paris and Frankfurt).

Open-Jaw-Example-2
Allowed routing: Newark > Frankfurt, [open-jaw], Paris > Chicago [open-jaw]

Both of the above scenarios are legal.

But anything more complicated than that seems to be where the confusion kicks in, especially regarding where open jaws can be.

When booking MileagePlus awards, the open jaws have to be at your turnaround point(s). The turnaround point refers to your origin or destination; not anywhere in-between.

In both of the above scenarios, you’re originating in the US and terminating in Europe, so those are your turnaround points, which is why open jaws are allowed there.

So what kind of open jaws aren’t allowed?

Say you’re flying between Newark and Cairo. You couldn’t fly Newark > London, have an open jaw between London and Paris, then fly Paris > Cairo, and then fly Cairo > New York. That’s because an open jaw isn’t allowed between London and Paris, since in the above award Europe isn’t your turnaround point (your turnaround points are the US and the Middle East).

Open-Jaw-Example-3
Invalid Routing: Newark > London, [open-jaw], Paris > Cairo, Cairo > New York

Ultimately you could actually book something far more complicated than that, as long as it meets the rules.

For example, you could fly outbound Newark > Paris and have a stopover there (rather than an open jaw), then Paris > Cairo. Then on the return you could fly Dubai > Frankfurt > Miami.

In this case you’d have a stopover (in Paris) and two open jaws (one between Newark and Miami at your point of origin, and one between Cairo and Dubai at your destination). But the key is that both of those open jaws are at the turnaround points.

Open-Jaw-Example-4
Allowed routing: Newark > Paris [Stopver] > Cairo, [open-jaw], Dubai > Frankfurt > Miami [open-jaw], 

Lastly, keep in mind that at United the computers price award tickets. It’s not a manual process, but rather whatever the computer determines the price is, that is the price the agents will enter into the record.

So there’s no sense in “hanging up and calling again,” or trying to find an agent willing to book such an open jaw, unlike at US Airways for example, where all awards are priced manually.

I hope that makes sense and hopefully explains why a lot of people are having issues pricing MileagePlus awards with open jaws mid-itinerary.

If anyone still has any questions on the above, please let me know below!

  1. January 31st, 2014 at 9:46 am

    Wandering Aramean said,

    Except for the part where I’ve booked an open-jaw at a stopover, not a turnaround point, several times I’d agree with you.

    Maybe the computers are getting better at kicking out questionable itineraries, but I also had an agent read me the rules in his system last time I did it and he conceded that, while what you’ve described here is what the common understanding of an open-jaw is, that’s not what UA’s rules said and he couldn’t enforce it that way based on what they have in their systems.

    Maybe that’s changed recently, but it definitely is not a hard-and-fast rule.

  2. January 31st, 2014 at 9:55 am

    Points with a Crew said,

    Travel is Free I think has several good posts on this that explain things. From what I understand it, it’s not necessarily a “turnaround” point, but each continent is in a “zone” and whatever is the “most powerful zone” is what United’s computers count as the destination.

    Definitely agree though with what you said about the fact that whatever the computer says is gospel, which can be good or bad, depending

  3. January 31st, 2014 at 9:57 am

    Robert said,

    How about such itinerary, first flight GDN-MUC and another one two days later but from FRA to NYC and finally a return flight NYC-FRA-GDN??? All the flights with LH. Now, should it be considered a trip for 100K UA miles in business class? Apparently, they were not able to price correctly (unless I am wrong!) and I had to book GDN-MUC for 20K plus the rest of the trip for 100K.

  4. January 31st, 2014 at 9:57 am

    Matthew said,

    I’ve also had luck as recently as yesterday getting an open-jaw in the middle of the return to price out.

    IAD-NRT-AKL//AKL-BKK-PVG//PEK-IAD

    It is quite counterintuitive, but SHARES often allows it.

  5. January 31st, 2014 at 9:58 am

    snic said,

    I recently changed an award ticket such that it now has an open jaw at the stopover point. I’m not quite sure why they let me do that, but there was a schedule change that would have added 110 minutes to a connection. So I had them just remove the first (very short) leg.

  6. January 31st, 2014 at 10:04 am

    Brian said,

    Last night I booked the following itinerary:

    EWR-FRA-BKK-HKT(destination)-BKK-LHR-EWR(stop)-CLT-AUA

    I’m trying to change it to this, but they keep telling me that it’s invalid:

    EWR-FRA-BKK-HKT(destination)-BKK-LHR-EWR(stop & Open jaw) PHL-AUA

    Based on what I’ve read in many other places and just in the comments of this post, it should be allowed. Anybody know what the issue is and how I could possibly convince them that it is in fact legal?

    Thanks!

  7. January 31st, 2014 at 10:05 am

    Tom said,

    Can you clarify whether NYC airports trigger an open jaw. i.e. fly into EWR, fly out of JFK.

  8. January 31st, 2014 at 10:10 am

    John Gillespie said,

    Anyone flying an international UA ticket in W class or higher today? I have some systemwides to sell/give away!!!

    Contact me at 8083454117.

  9. January 31st, 2014 at 10:22 am

    lucky said,

    @ Tom — They shouldn’t.

  10. January 31st, 2014 at 10:23 am

    lucky said,

    @ Brian — I’d argue it’s not allowed. In this case EWR/AUA are the turnaround points, and not PHL. That’s why the computer isn’t pricing it.

  11. January 31st, 2014 at 10:23 am

    Jackson said,

    I got an open jaw at the stopover 2 days ago. It definitely requires some handholding (and likely manual pricing), but it can be done

  12. January 31st, 2014 at 10:28 am

    JD said,

    Lucky, would the following route work as a RT award?

    A: in US
    B, C, D, E: in China

    A-B, C-D, E-A?

    With A-B being the longest route, E-A, then C-D.

  13. January 31st, 2014 at 10:28 am

    Ryan said,

    I took full advantage last week and booked JFK-SFO-ICN (Asiana Smartium) [stopover] ICN-HKG [open-jaw] TPE-JFK (EVA Royal Laurel)

  14. January 31st, 2014 at 10:33 am

    lucky said,

    @ JD — Per my interpretation (and I say that because others above are disagreeing with me) I’d say no. I believe you can do an open jaw on each end of the trip, but can’t do two open jaws on one side of the trip.

  15. January 31st, 2014 at 10:34 am

    MSPpete said,

    I agree with Wandering Aramean about using an open jaw at the stopover point, in addition to the origin/destination. I am flying one in March that I booked last year in April. I hope to book one in February for travel in January 2015. Hope it goes well.

  16. January 31st, 2014 at 10:34 am

    Jeff said,

    Lucky,

    I have 25,000 miles coming in a few days to my account! If I put a flight on hold with United, will it keep at pre-deval pricing?

  17. January 31st, 2014 at 11:26 am

    Tocqueville said,

    I have been successful in getting the United computer to accept “crazy” one-ways using a multi-city search:

    FRA – ARN (23 hour layover)
    ARN – OSL (23 hour layover)
    OSL – FRA – RIX (destination; potentially just get off in FRA)

    So for a 2 day weekend trip at 23 hours in destination and back home for 12,500 miles pre-devaluation, and I guess 15,000 miles post devaluation

  18. January 31st, 2014 at 11:29 am

    Tocqueville said,

    Also – I successfully booked the following 2 weeks ago for 3 people at 25,000 United per person:

    FRA – BIO (stopover)
    BIO – OSL (open-jaw)
    BGO – FRA (finish)

  19. January 31st, 2014 at 12:24 pm

    Vik said,

    Anyone else noticing the horrendous delay in transferring points from UR to United today? I hope they haven’t put a block on transfers until tomorrow.

  20. January 31st, 2014 at 12:26 pm

    Brian said,

    Recently, I needed to log out of my UA account and my Hyatt account and log back in to see the new balance. No matter how many times I refreshed, nothing showed up. As soon as I logged out and back in though, they were there.

  21. January 31st, 2014 at 12:39 pm

    Vik said,

    @Brian – you’re a star! Thank you. That did the trick.

  22. January 31st, 2014 at 1:42 pm

    Dave said,

    My personal favorite was the time I tried to book a double open jaw (one at the destination (not a SO) and the other back in the US. The agent told me that I wasn’t allowed two open jaws. I read to him the rule, verbatim, from the website, including the example given by UA. I explained that I was quoting the published rule verbatim. He still said that I was wrong, and that the example quoted was two one-ways and not a valid round trip. That’s when I hung up.

    I agree that there are many success stories of people booking open jaws at stopover points. I also agree that when reading the rules and the various definitions, they technically do not allow an open jaw at a stopover point. So if/when it happens, consider yourself fortunate.

  23. January 31st, 2014 at 1:43 pm

    murtuza said,

    Would below price as single award or two awards?
    HKG-SYD(destination)-BOM(stopover)-HKG ?

  24. January 31st, 2014 at 1:45 pm

    lucky said,

    @ murtuza — I highly doubt United’s computers would price that, to be honest.

  25. January 31st, 2014 at 4:58 pm

    ande777emt said,

    I was surprised I had an ORD-MEX-FRA-HND price today. The agent said she would let it slip by but was going to tell tech support something was off. Either way, it worked for me and was advised not to alter the ticket.

  26. January 31st, 2014 at 5:28 pm

    Jonathan said,

    @Matthew – The open-jaw in your example is not “in the middle of the return.” AKL is the stopover and PVG is the destination. Therefore, your open-jaw is at the turnaround point.

  27. January 31st, 2014 at 6:15 pm

    Max said,

    Regarding the United devaluation more generally, if I put a ticket on hold tonight and have it issued tomorrow, will the new award chart apply? Also, anyone know how long Chase UR>MP transfers take to post?

  28. January 31st, 2014 at 7:10 pm

    Mr. N said,

    Thanks Lucky for all your helpful tips and info, scored on LH first to south east asia :-)

  29. January 31st, 2014 at 11:34 pm

    Jonathan said,

    Devaluation postponed! Muahahahaha!

  30. February 1st, 2014 at 6:07 am

    Lola said,

    Thanks, Ben! I do have a question and appreciate the help…last year we booked EWR-HNL-NRT-EWR with no problem using the equivalent miles for one round trip to tokyo; this year we booked these me thing but we are flying back EVA since we couldn’t find any available United flights. the EVA flights were an option on the UA website. When I called to book, I was told that because it is an EVA return the segments all had to be booked as one way rewards and the ‘free’ stopover didn’t apply. Does this seem correct to you? Thanks so much!

  31. February 1st, 2014 at 7:37 am

    Nick said,

    So I have a double open jaw to Africa via Europe, so what are my chances of getting a stop in Europe as well or is the computer counting one of my Africa open jaws as a stop. I guess that’s what’s happening.

  32. February 1st, 2014 at 9:18 am

    mom of 4 said,

    Thanks to Lucky (and other bloggers)I was able to get 6 UA award tix which we flew IAD-EWR-MAD (open jaw) BCN-VCE (stopover)IAD (via FRA). This was in June 2013, prime time, so we booked July 2012. Yes, we flew economy (E+ all of us via hubby’s MM PP). I don’t mind E+ to Europe, and over Christmas/NY 2011/2012 we flew E+ to BKK. Yeah, that sucked, but all 6 of us flew on awards and we to to see Thailand. I am bummed with UA devaluation as I had hoped that once all the kids were in college, hubby and I would be flying in premium classes. Oh well. At least we get to see the world and we have taken our kids with us.

  33. February 1st, 2014 at 12:23 pm

    lucky said,

    @ Nick — What’s the routing? Without knowing it, tough to conceptualize…

  34. February 2nd, 2014 at 11:56 pm

    Kacee said,

    Yes you can OJ at a stopover. I’ve booked it. Recently. It requires a cooperative agent and they have to send it to the rate desk to price. But it can be done.

  35. March 30th, 2014 at 11:27 am

    Shawn said,

    Is there a way to do this as a double open jaw with a stopover? How would I get an agent to price it?
    FRA-JNB (stop) – GRU
    AUA-SFO

    If not, how would I get the best value for a similar route?

    Thanks!

  36. March 30th, 2014 at 11:31 am

    lucky said,

    @ Shawn — Those are just three one-ways. There’s no way to turn that into a roundtrip with a stopover, sorry.

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