The McDonnell Douglas DC-10 made its final scheduled passenger journey today…sort of. The flight was operated by Bangladesh Biman Airlines and the aircraft will now remain grounded in standby mode while awaiting the arrival of its successor, a new Boeing B777-300ER and eventual shipment to an undisclosed aviation museum in the United States. Production of the DC-10 officially ended in 1989. Check out the cool graphic below from A Fly Guy’s Cabin Crew Lounge.
This wide body jet has worn the livery of many fine airlines around the world. Did your airline fly this jet?
There will be one more special passenger flight for DC-10 fans. From CNN:
In February 2014, Biman Bangladesh Airlines plans to fly passengers from the Bangladesh capital of Dhaka to Birmingham, England, on its retired DC-10, one last time. It’s “a fitting end for an aircraft that has served Biman loyally and well over many years,” states the airline, which plans to start selling tickets for this special bonus voyage on its website by early January. ”We want these tickets to go to genuine aviation enthusiasts,” says Biman CEO Kevin Steele on the company’s news page, adding that some short scenic flights out of Birmingham might also be added to the DC-10 farewell tour, depending on public demand. What’s the projected demand? No word on that yet.
McDonnell Douglas’s famous (and at times infamous) jetliner logged its maiden voyage for passengers on August 5, 1971, on an American Airlines round trip between Los Angeles and Chicago. At the time, the plane filled an industry need for an innovative aircraft smaller than a 747 with long-range capabilities that could serve airports with shorter runways. A staple of several major airlines over four decades — McDonnell Douglas produced its 446th, and last, DC-10 in 1989 for Nigeria Airways.
American Airlines Introduces the DC-10 – 1971
With the AA/US merger now approved, it’s now guaranteed that any US Airways miles in your Dividend Miles account will one day be joining those AA miles in your AAdvantage account…so why not build up your US balance while you still can. Here are some of the current US offers:
US Airways Barclays card offers - 30k-40k for signing up for the personal card and 25k for the business card. Plus receive an additional 15k miles for purchases on the personal card using these tips once the card arrives. Also, remember that these cards are somewhat churnable…check out my US Airways churning experiments here.
Dividend Miles Dining - 1,000 miles after $40 of spend on a single dine within 30 days of registration.
Dividend Miles StoreFront - Miles for online shopping. Most of the merchant offers will be the same as AAdvantage eShopping, but perhaps there are some merchants that are not part of the AA program or have a better offer with US.
Groundlink - 1,000 miles for airport car service.
Vinesse Wine Club - Join Vinesse Wine Club and get 1,000 bonus miles, plus 5 miles for every $1 you spend.
21st Century Auto Insurance - Earn 200 miles when you get a free auto quote with no obligation.
Dish - This one requires some spending but if you happen to be thinking of a switch to Dish, you can earn 5k miles for packages as low as $24.99/month. Reports are that miles post after 60 days or two billing cycles.
Energy Plus - 5,000 bonus miles after 2 months and 2 miles for every $1 you spend on the Energy Plus portion of your electric bill. No long term commitment and you can cancel after the miles post. CAUTION – In NYC Energy Plus service was $12-$14 more per month than my normal electric provider was charging.
Fedex - Earn 1 Dividend Mile for every dollar you spend on select FedEx shipping services and 250 Miles when you first use your FEDEX account. The 250 miles post after your first shipment and you’ll receive a 5% discount when you print your shipping labels at home.
LasikPlus - Previous post on how to earn up to 25,000 miles at any of the LasikPlus centers across the U.S. See the warnings in the linked post.
Super Shuttle - Earn 50 miles each way with SuperShuttle Blue Van airport ground transportation. Earn 150 miles each way with ExecuCar, SuperShuttle’s private sedan service.
Sealy - Earn 5 Dividend Miles for every $1 spent. Caution, there are several merchants in the StoreFront and AAdvantage eShopping portal that may offer better mileage opportunities on your mattress purpose.
Audience Rewards - Earn US Airways miles for purchasing tickets (trivia questions for free points have been discontinued).
eRewards & e-Miles - US Airways miles for completing surveys
Whiteboard - 500 US Airways miles for completing more surveys (Extremely slow to post but eventually did), check out this post and the associated comments.
SkyMall - Earn 3 Dividend Miles for every dollar you spend
Normal 1800Flowers/Florist.com/FTD/Telaflora offers for floral purchases - check out all those deals here.
There are several other promo partners, but they only post after the trial period is over - LifeLock, LifeShield, and Rewards if Found.NetworkSolutions provides US Airways miles for web hosting services, though their prices are much higher than the competition.
Of course there are also the normal hotel and car rental earning opportunities too, though all of those programs will allow you to earn AA miles as well.
Anything I left out? Add it to the comments section!
Talk about waiting until the last minute…but I always say you find the best seats when you are extremely flexible and can hold out as long as possible. I have reservations at the Conrad Hilton in the Maldives starting next week that were booked just prior to the HHonors devaluation at the amazing rate of 37.5K per night instead of the new rate of 95K per night. However, until today I still did not have any flights booked. I was hoping for Emirates First Class to open up from New York, but as of this evening only business class was available for two seats on the JFK-DXB leg. However, the LAX-DXB flight had First open up last night and so I went ahead and pulled the trigger today, booking with my Alaska Airlines miles (180,000 and $30 total). Unfortunately, there were no available domestic connections from NYC – LAX on Alaskan metal using miles at the standard award rate, so I’ll have to book the connections separately. I am pretty psyched for my first Emirates First experience though, especially since it will be on the A380 with the in-flight shower spa! Until now, I’ve only flown them in business – Emirates A380 Business – JFK-Dubai Trip Report. There were easier connections available via Houston, Dallas, Toronto, Boston and Washington, but none of those locations would have given us the Emirates First A380 experience.
Earlier this week in celebration of its 80th anniversary (NWA) of service and growing presence in Seattle, Delta Air Lines unveiled their Sprit of Seattle new Boeing 737-900ER aircraft at Boeing Field. The aircraft is “dedicated to the city of Seattle and the airline’s customers, employees and partners in the region.” Interestingly enough, Alaska Airlines has their own Spirit of Seattle decked in full Boeing colors.
The unveiling came less than a week after Delta once again added new routes directly in competition with partner Alaska Airlines. As noted in the previous post – Delta & Alaska – Best Frenemies? The Battle for Seattle, it’s been quite an interesting year for these two airlines. The future seemed so bright last October when Delta announced their huge Seattle build-up and expanded Alaska Airlines partnership. Delta planned to dramatically increase their international flight schedule from Seattle, while partner Alaska would be key in feeding the flights with traffic from their strong domestic hub. Both airlines also announced reciprocal frequent flier mileage earning and elite benefits. Adam Levine-Weinberg at The Motley Fool reports that Delta has clearly changed their strategy and decided to follow a new playbook:
Once again, Delta is targeting core markets for Alaska Air, in a bid to become more self-sufficient in Seattle. Delta’s latest expansion of service in Seattle involves two more routes for which Alaska already offers frequent service. Most importantly, in June Delta will add five daily round-trips between Seattle and Vancouver, which is a short 125-mile hop currently served by Alaska and Air Canada. Delta will also add a daily seasonal flight from Seattle to Fairbanks next summer, breaking Alaska’s monopoly on that route. These new flights come on top of recent announcements of new or expanded service from Seattle to San Francisco, Los Angeles, Las Vegas, San Diego, Portland, and Anchorage. (Delta is also adding long-haul flights to London, Seoul, and Hong Kong next year.) All in all, by next summer, Delta Air Lines will have added 31 new daily roundtrip flights to its Seattle schedule compared to its 2013 schedule. This is pretty impressive considering Delta currently offers only 35 peak-day departures from Seattle and offered just 44 during the summer peak season. Delta thus plans to grow its presence in Seattle by around 70% in the span of just a year. This will still leave it at just a fraction of Alaska Air’s size in the Seattle area, but as a much more serious competitor.
It’s also being reported that loyal Alaskan fliers have created their own Facebook support group to show their allegiance to the “true local carrier” and send the “carpetbagger from the east back home”. They also note Delta’s use of smaller CRJ and ERJ aircraft on several of the routes where Alaska currently utilizes Boeing 737 aircraft.
Update – Alaska has just announced an expansion from Delta’s hub at Salt Lake City (SLC)! From NYCAviation -
After just eight months of serving the Salt Lake City market from their home base of Seattle (SEA), Alaska Airlines Group has announced an expansion of their service from SLC to four west coast destinations. In June 2014, daily flights will commence to Portland (PDX), San Jose (SJC), San Diego (SAN), and Los Angeles (LAX). An additional flight to Seattle (SEA) is also being added, bringing the total number to three each day. Booking for these flights will be available beginning on December 10. The airline is commemorating this new service expansion by rewarding its Mileage Plan members with double mileage accrual on these selected routes. Alaska Airlines is known to have a modest status-level threshold relative to its competitors in the industry, so this is especially good news for their frequent fliers. To benefit from the promotion, membership must be effective by June 15, 2014. would be difficult not to notice the location of Alaska’s choice for service expansion and the statement that it presents to their codeshare partner, Delta Air Lines.
I tried to take advantage of the CVS Free $50 promo while home at my parent’s for the holidays. However, the New York CVS locations were not able to sell the PayPal cards, instead MyVanillas were supposedly allowed as per a Facebook post by CVS. I tried the MyVanilla purchase and the ExtraCare bucks did not print. Several managers tried to manually print them with no luck. They ended up voiding out the transaction and I gave them back the MyVanilla card. Well, this week I heard from CVS and they’ve applied the promo to my account regardless!
Dear Mr Point Me to the Plane,
Thank you for contacting CVS/pharmacy ExtraCare regarding our Paypal Prepay master card promotion.
In doing some research on your account I have confirmed your purchase of the My Vanilla card. I have issued you your $50 ExtraBuck reward. A coupon for will print at the register or Coupon Center in 48 hours, meaning December 5, 2013.
I hope you find this helpful. If you have any other questions please do not hesitate to contact us either by e-mail or by calling (800) 746-7287. We appreciate your patronage and look forward to serving you again.
CVS Customer Relations
Anyone else receive the email below from Hilton offering 500,000 – 1 Million HHonors bonus points plus Silver or Gold status for becoming a member of the Hilton Grand Vacations Club? Of course, becoming a member entails purchasing a timeshare…with prices ranging from $10,900–$613,000. Given the 2013 HHonors devaluation and how easy it is to obtain Gold status each year via promotions requiring no stays at all (forget about Silver), it seems like a pretty horrible offer…unless you had planned to purchase an interest anyway. Still interested, you can sign up here with the full T&Cs below. My favorite line from the T&Cs - Retail value of 500,000 HHonors Bonus Points is up to USD $6,000, depending on the method of redemption. Obviously, to get that value with the current redemption rates you’ll have to redeem at a category 10 property like the Conrad Maldives at 95,000 per night with a 5th night free (rates during December for a standard room are $1365 with tax).
PS – Leaving for the Conrad Maldives under the old rates (35k per night) on Sunday!
This offer is not valid with any other promotional offer and is only available through Hilton Grand Vacations™ Direct Department by calling 877-246-2832 and is not available on-site at any Hilton Grand Vacations resort. This offer begins December 4, 2013, and ends December 31, 2013. Offer valid for Hilton Grand Vacations Ownership Interest purchases equal to at least 7,000 ClubPoints. Hilton HHonors Points are awarded with 20,000 Hilton Grand Vacations Bonus Points, which can be converted to 500,000 HHonors Bonus Points. Award and use of Bonus Points are subject to the Club Rules. HHonors membership and Point redemption are subject to HHonors Terms and Conditions. HHonors Bonus Points do not count toward elite tier qualification. Employees of Hilton Grand Vacations Company, LLC are not eligible to participate. Retail value of 20,000 Hilton Grand Vacations Bonus Points is up to USD $6,000, depending on the method of redemption.
THIS MATERIAL IS FOR THE PURPOSE OF SOLICITING TIMESHARE INTERESTS IN HILTON GRAND VACATIONS RESORTS IN FLORIDA, NEVADA, HAWAII, UTAH, NEW YORK, CALIFORNIA AND SOUTH CAROLINA. THE COMPLETE OFFERING TERMS ARE IN AN OFFERING PLAN AVAILABLE FROM THE DEVELOPER. Deeded interests are offered. Prices range from USD $10,900–USD $613,000. Prices subject to change.
This is not an offer or solicitation to any person residing in a state where the project is not yet registered.
Looking to go off the radar and escape it all? Check out this list of the ten best remote hotels in the world.
They are not the most accessible, but whether you hike across steep inclines, glide in via floatplane or drive for hours off the beaten path, each of these far-flung gems promises to be well worth the effort.
In the Kalaallisut language, the word “ilulissat” means icebergs. That should give you an idea how cold this place is, not to mention how remote. After flying all the way to the settlement of Kangerlussuaq in western Greenland, you will board another 45-minute flight to the town of Ilulissat, where dog sleds are a common sight outside local houses. Reaching this lodging requires a serious commitment, but rest assured, it’s worth it. The hotel sits on the edge of majestic UNESCO-designated Ilulissat Ice Fjord, and though the town and harbor views are charming, make sure to ask for a room with an iceberg view — after all, you’ve come this far. The menu at house restaurant Ulo includes Greenlandic specialties using fresh local ingredients.
Banyan Tree Ringha
True, this destination isn’t James Hilton’s legendary Shangri-La from his novel Lost Horizon. It was in fact given the designation by the Chinese government. But that doesn’t detract from its utopian atmosphere. Snow-covered mountain peaks, pine forests, meandering rivers and clear lakes embrace the Tibetan valley setting of Banyan Tree Ringha. The hotel’s architecture and décor take their cues from Tibetan culture, so much so that the suites and lodges are actually decades-old farmhouses that have been painstakingly reassembled on the property and given a glamorous facelift. Along with tea in the Jakhang lounge and hotpots and steamboats at Chang Sa Bar & Restaurant, foodie highlights include a horseback ride to a private gauze-draped dining room overlooking the Shudugang River on the Tibetan Plateau. You can also take excursions to see rare black-neck cranes in the upper Yangtze Gorge and the stunning White Water Terraces at the foot of Haba Snow Mountain.
NamibRand Nature Reserve
Wolwedans Private Camp
Situated in the peaceful NamibRand Nature Reserve and surrounded by striking red sand dunes and mountain ranges, Wolwedans is a satisfying payoff for making the long trek to Namibia. Among its unique collection of accommodations is the isolated Wolwedans Private Camp. Up to four guests (and only four) may stay in the wood-framed structure, crafted so that canvas flaps open on three sides to take full advantage of the panoramic surroundings. The “camp” has two spacious en-suite bedrooms, decks and a central lounge, which includes a study, living room, dining area and fully equipped kitchen. If you tire of simply taking in the breathtaking landscape in an atmosphere of immense solitude, you can sign up for guided activities including hot air ballooning, nature walks or scenic drives. This is a perfect honeymoon getaway or a relaxing vacation retreat for close friends looking for a quiet, one-of-a-kind retreat.
Check out the remaining 7 destinations here.
“For an investor who bought American shares at their lowest closing price two years ago, the increase of more than 40 times to its current level is the best return over that period of any US listed company with a market value today of at least $300 million, according to a Wall Street Journal analysis of data from FactSet.” From the article:
When American Airlines parent AMR Corp. filed for bankruptcy protection in November 2011, its stock plunged to 20 cents a share and was soon delisted from the New York Stock Exchange. The entire company was valued at less than $90 million—less than the typical list price of a new passenger jet. Today, as American prepares to close a merger with US Airways Group Inc., the stock trades at just below $11, and a small group of investors who bet on it when it was flying low are poised to reap one of the biggest bankruptcy windfalls in years. That is thanks in part to a little-noticed quirk in the deal that means their holdings could translate into much larger stakes than previously expected in the combined airline, to be called American Airlines Group Inc.
Of course, this is not the norm and creditors usually don’t enjoy such financial recoveries in large bankruptcy cases, let alone get fully repaid with interest. In any case, quite the interesting story, check out the full article here.
Here’s an easy way to get $5 towards a future Amazon.com purchase as well as a Starbucks purchase:
Amazon – Click here and share what you are most wishing for this holiday season. You’ll receive the coupon code just a few minutes later and can then remove Amazon’s access to your Facebook profile. This discount is good for $5 off a $35 purchase by December 15th. Hopefully you got in on the AMEX $25 Amazon promo from earlier this week as well!
Starbucks - Click here through 12/6 to send a red cup eGift to a friend (or your other email address) using a Visa® card and receive a $5 eGift on us. Qualifying recipients will receive their eGift via email within 24 hours.
Don’t forget about some of the other great offers from American Express including $5 off Exxon Mobil, $5 off BP, $25 off BestBuy, and $20 off Walmart.com. To see if the offers are available on your cards, log in to americanexpress.com, click on a card, scroll to the bottom of the page where you’ll see two tabs, and select the “offers” tab which is to the right of the “latest transactions” tab. Three of my five cards have the Exxon Mobil offer…which is only good at the pump. See the details for each offer below including required spend and offer expiration dates.
Perhaps Delta is taking a cue from their award calendar that’s been broken for years now…instead of fixing it, let customers suffer with higher award pricing, increasing profitability for the company. In much the same tone, I wrote last week – Warning – Check Your DL SkyMiles, Errors in Postings Last 2 Weeks! - in which Delta claims their database went down for two weeks preventing some customers from receiving their medallion bonus miles. Despite the faults of the SkyMiles program, Delta’s customer service and on-board product is usually top notch. Unfortunately, my customer service experience the last three weeks has been anything but top notch. After getting the run-around, I found an agent who seemed to know what happened and told me to expect a correction in 5-7 days. When that didn’t happen, I tweeted Delta Assist who said the miles would be credited in 24-48 hours. When that failed to occur, I responded back to Delta’s original email for further clarification. The responses I’ve received are baffling. Agents completely misunderstanding the situation, making up their own rules for bonus miles, not reading the prior messages, and sending canned responses about the benefits of the medallion program. As of today, the miles have still not posted. See this perplexing email trail (newest to oldest):
Dear Mr. Point Me to the Plane,
Thank you for your recent email providing additional information.
I understand the confusion. Here is a link to delta.com that covers your situation. http://www.delta.com/content/www/en_US/skymiles/about-skymiles/medallion-program/medallion-benefits/terms-conditions.html
In order to receive the Medallion mileage bonus, a member must earn Medallion status through either the required Medallion Qualification Miles (MQMs) or Medallion Qualification Segments (MQSs).
I hope I have been able to resolve your concerns. Your support as a Medallion member is important to Delta, our Connection Carriers, and SkyTeam partners. We look forward to your continued patronage.
Original Message Follows: ————————
Thanks for your response, however this is not accurate. Please check all my other flights this year prior to November which have posted medallion bonus miles with no problems whatsoever. In a previous message I was told that they did not credit for this flight due to a database fault not due to my status for 2014. Please see your own message from 11/21/2013 noting such (in bold below).
This is a known problem impacting several SkyMiles customers.
Original Message Follows: ————————
Dear Mr. Point Me to the Plane
Thank you for your recent email providing additional information. I am sorry for the confusion. It appears you will not maintain your Platinum status for 2014. Currently I am showing xxxx MQMs earned. To make Platinum status naturally you would have to earn 75000. As stated in the last email, not all Platinum benefits are extended when status will not be met in the forthcoming year.
We are sorry for the confusion and will leave the bonuses that have been already credited to your account this year.
We very much appreciate your Medallion loyalty to Delta and look forward to the privilege of serving you again soon.
Original Message Follows:
Dear Delta Customer Service,
The last email appears to be a canned response and so I’m going to ignore it, especially since I am not currently on a Platinum challenge, I am a Platinum member with status good through Feb. Please assist in correctly applying the medallion bonus miles.
On 12/3/2013 1:17 PM, Contact Delta wrote:
Dear Mr. Point Me to the Plane,
Thank you for your email.
A review of your account indicates that you will not earn Platinum Medallion status for 2014.
We do understand that you received some bonus miles during 2013, however, this was an error. We do regret any confusion this has caused.
We appreciate your support as a Platinum Medallion member and look forward to our continued business relationship.
Original Message Follows:
Hi Ms. xxxx
Thank you for your timely response. The ticket had two flights, they have posted for the shorter leg, but not the final flight home to New York. Please refer to the original request below.
On 12/2/13, 8:09 PM, Contact Delta wrote:
Dear Mr. Point Me to the Plane,
Thank you for your follow up email regarding your missing Platinum bonus miles for ticket number 006xxxx. We are sorry for any confusion and inconvenience. We have credited the appropriate 685 bonus miles to your SkyMiles account today (12/02/13). To review your balance, please log in at the web address below: http://www.delta.com Then select : SkyMiles (top navigation link) Manage My Account Account Activity If we may be of additional assistance, feel free to contact us via email from the website or by using the number on the back of your SkyMiles identification card.
Mr. Point Me to the Plane, thank you again for giving us an opportunity to correct the discrepancy. We very much appreciate your patience and your Platinum Medallion loyalty to Delta and look forward to the privilege of serving you again soon.
Sincerely, Medallion Desk
Original Message Follows:
Dear Mr. Point Me to the Plane,
RE: Case Number xxxxx
Thank you for your follow up e-mail to Delta Air Lines requesting more detail about your recent postings which are missing the 100% Platinum Medallion bonus miles. Please accept our apologies for the missing bonus miles. Our database for Delta.com and our mobile apps has been experiencing some difficulties the past few weeks and these are preventing those miles from being added to your account. Our technical team is diligently working on a solution to these issues. Please allow 5-7 business day for these miles to be posted to your account. We regret any inconvenience this may cause you.
Again, thank you for writing. We appreciate your selection of Delta as a Platinum Medallion and will always welcome the opportunity to be of service.
Original Message Follows:
Dear Mr. Point Me to the Plane,
Thank you for your email regarding Delta’s SkyMiles program.
After reviewing your account, we found the mileage was previously added and is reflected in your mileage balance. For your convenience, you may review your account information online at delta.com using the web address: http://www.delta.com. Then select: SkyMiles (top navigation link), Manage My Account, Account Activity.
If you encounter difficulty viewing the information online, feel free to call our 24-hour Online Customer Support Desk at
888-750-3284 for navigational assistance. We appreciate your interest in Delta Air Lines.
SkyMiles Account Support
Extremely annoying! I’ll be calling in today instead of continuing on with this email chain!
Anyway, at least it wasn’t as bad as this conversation with Amazon that was posted yesterday. Hysterical by the way (please note this is NOT my convo, it was posted by the individual in the linked story who refers to himself as me) …
You are now connected to farah from Amazon.com
farah:Hello. This is Farah. How can I help you today
Me:Someone created an account using my gmail account but with a “.” in it. This is still associate with my email address and is not my account. How can I delete this account?
my name is not brittni.. my name is chris williams. my actual account is ctwilliXXXXX@gmail.com
this other account was created using ct.williXXXXX@gmail.com
i believe it is some sort of phishing attempt but I don’t want this account associate with my email.
farah:yah..Im just here..but before we proceed let me check your account for security purposes okay?
mAY i KNOW THE ACCOUNT HOLDER PLEASE
Me:ok. my real account is ctwilliXXXXX@gmail.com NOT ct.williXXXXX@gmail.com – i had to password reset in order to get this account.
farah:May I know the account holder please..
Me:Account holder is Chris Williams
farah:your first and last name plese
Me:First = Chris
Last = Williams
farah:okay let me check this out for you okay?
one moment plese
farah:yah..im just here..Im so sorry for taking a long time to wait on this okay..?
ctwilliXXXXX@gmail.com ..this one is your account am I correct on this?
Me:yes… ctwilliXXXXX@gmail.com is my account.
farah:okay..Il reset your password..just check the link on it..so you can have your new password okay?
i don’t need you to reset my password
farah:OH OKAY..I ask an apology for that one..
Me:i need you to delete this “ct.williXXXXX@gmail.com” account because it is not mine.
please don’t change my password.
farah:ah yah sure..I’m not going to change your Password maam..
what is going on here?
farah:oh so sorry to call you Maam..Its okay..I got mis information in here..but let me handle this for you..
Me:can you delete the account “ct.williXXXXX@gmail.com” or not?
farah:okay..please give me another moment again..
do you understand the problem i am having or is this a lost cause?
can you please just let me know if this is a problem you can help resolve?
farah:I recommend that you delete the e-mail. For your protection, do not respond to it, and do not open any attachments or click any links it contains okay?
Me:delete my email?
did you say delete my email?
farah:one moment please let me check it further for you..
Me:ONE MOMENT? NOT SURE WHAT YOUR DEFINITION OF A MOMENT IS BUT THIS HAS BEEN GOING ON FOR A LONG TIME AND YOU OBVIOUSLY HAVE NO IDEA WHAT YOU ARE DOING.
THIS IS F—ING RIDICULOUS!
1. YOU CAN’T SPELL 2. YOU AREN’T LISTENING TO MY PROBLEM 3. YOU KEEP ASKING ME TO WAIT A MOMENT (10 MINUTES EACH TIME) 4. YOU SUGGEST I DELETE MY EMAIL (HOW THE HELL DOES THAT HELP?) 5. YOU ARE VERY UNHELPFUL.
I FEEL LIKE I’M BEING PRANKED HERE.
I WILL ASK ONE LAST TIME….
CAN YOU DELETE THIS ACCOUNT OR NOT? SIMPLE QUESTION.
farah:okay..i will refer you to our account specialist do this account you want to be deleted okay..
Me:READ WHAT YOU JUST TYPED. IT DOESN’T MAKE SENSE.
farah:I am really so sorry about this inconvenience that you experienced but our account specialist will handle this for you okay?
Me:YES PLEASE PUT ME IN TOUCH WITH SOMEONE… ANYONE.
farah:okay..i will refer you to our account specialist do this account you want to be deleted okay..this text is a mistake so sorry for this..
Me:WHAT THE F—
farah:What I’m trying to say here is I will refer you to our account specialist..so it will be deleted the one that you want to SO SORRY really for this..
I hope you can forgive my fault in here
Me:OK.. CAN YOU PLEASE CONNECT ME WITH AN ACCOUNT SPECIALIST.
farah:I am really Sorry for this..yes sure I will..
I am really Sorry for this..yes sure I will..
I will ask first an apology for this please..I am so sorry Brittni..let me connect you now to our account specialist okay?
Me:CHRIS MY NAME IS CHRIS I HAVE TOLD YOU THAT AT LEAST 6 TIMES.
CONNECT ME TO SOMEONE ELSE NOW
I WILL NOT APOLOGIZE TO YOU.
ARE YOU TRANSFERRING ME OR NOT?
farah:May I have your phone number please?
Me:I AM POSTING THIS CONVERSATION ONLINE. THIS IS UNBELIEVABLE. WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED.
farah:I do apologize that this is taking time than usual however, let me go ahead right now and will look for another available rep to call you.
Thank you for your patience and understanding!