Priority Club offered 300 points for downloading their shopping toolbar. That’s the software that helps you automatically earn Priority Club purchases when you visit a merchant you can earn points with. (I don’t recommend earning through the Priority Club portal most of the time as it isn’t as rewarding as other alternatives.)
Friday evening I realized that they didn’t actually make you complete the download and install the toolbar to earn the points, and the only way they kept you from earning the points over and over was cookies or a similar technology.
Unsurprisingly, since I realized it, others did too. Folks were clicking through the download offer over and over using Google Chrome’s incognito mode, earning 300 points each time. Some just hit the back button and then re-submitted over and over, others wrote scripts to do it for them, and they very quickly accumulated at a minimum hundreds of thousands of points.
The reason I didn’t post it is because this ‘felt different’ than a mistake fare, or a discount meant to be targeted but that was opened to everyone.
I haven’t done a total analysis of why, but I wasn’t really comfortable with this one. Usually I share things and let others decide. I wasn’t sure how I felt, I was busy throughout the weekend (notice no posts at all after Saturday morning).
And I thought there were real risks, too. Priority Club has had similar glitches in the past with surveys where you could take them over and over and earn points each time. And they haven’t just reversed the points when the glitch was discovered, they’ve closed down accounts.
Sharing things broadly seemed to me to expose readers to the real risk of getting banned from the Priority Club program, and I didn’t want over-eager folks in that bad position.
Now I’m hearing that’s exactly what’s happening, some accounts being closed now that Priority Club is realizing what happened. It remains to be seen whether folks that earned points and already redeemed then will get to keep their redemptions or not. Too soon to tell.
Question: Should I have written about this, or kept it to myself?
Gary, this explains why the priority club toolbar site is down.. can’t access http://toolbar.priorityclub.com/en-us
You did the right thing. I left it alone, too. Didn’t even do any for myself.
U did the right thing..
You done good, that just seems wrong and I have no sympathy for closed accts.
Maybe you would have helped people by letting them know they could lose their accounts by abusing this glitch but I agree in not helping increase the abuse
keep it to yourself..why kill the golden goose? please rmeove ASAP hehehe!
I guess some people don’t believe in Divine justice, karma, etc.. I read about it elsewhere (the offer, not the bug), but 300 PC points didn’t move me to act. I’m now even more glad that I was nowhere near this one!
You took the ethical road. Truly I wouldn’t have respected your posting that glitch. Taking advantage of a hidden glitch somehow seems different than something hanging out there for everyone to see. Maybe the ethical lines are crossed both ways but I don’t see it.
Awwwwwww! 😉
I would love the 300 points but some people abused this and they took it down. I hope it comes back.
Hmm, I can’t log into http://www.priorityclub.com right now, I wonder whether this is related.
One lesson learned from this and the recent United 4-miles-to-HKG ‘promotion’ is that the only ones who benefit are those who take immediate travel. I bet there were one or two people in IC redemptions last night that went through ok.
I think you did the right thing here, but it’s not clear to me how it’s any different from the United 4-mile HK tickets, which were similarly an obvious website glitch. There seems to be an invisible line somewhere with mistake fares, programming errors, etc. and somehow “cheap but reasonable” is okay while “free ad infinitum” is not.
did anyone get any redemptions out of this toolbar glitch?
I’m with the majority so far – you also have a reputation with the industry to consider. No reason to undermine it by pointing people to something like this. Those that tried to take advantage had to know the risk they took…
I noticed this myself as I tried to download it with Firefox and it gave me an error. So I switch over to IE and was able to download it. I noticed my balance went up 600 points. I didn’t try anymore. I hope my account doesn’t get shut down.
Gary,
I can’t articulate this very well, but there seems to be a difference between mistake fares that a single person can practically take advantage of once or twice, and an error that allows one to rob it blind by taking advantage of it in perpetuity.
Maybe it’s because buying two HKG tickets at 4 miles a piece can’t be considered abusive whereas writing a script to take advantage of a 300-mile error 1,000 times clearly is. If I were PC, I may very well “fire” those customers too. I wouldn’t want to do business with people who treat me like that.
I agree that it was correct not to post it, though Stewart makes a good point that if you’d posted it for the purpose of reminding the community that PC had addressed similar glitches in the past by closing accounts, that would’ve been very reasonable.
I did take some advantage of the glitch (more than 10k but less than 100k), and as Jan M says, was definitely aware of the risk. Definitely wouldn’t have done it if I had started out with more than a trivial amount of points in the account, for instance. Some people did redeem, but I wasn’t willing to go that far — to me that crosses another even more serious line.
You did the right thing. P.S., I actually like the toolbar.
It seems unfair to close accounts, but people should know better by now…
you did the right thing. Instances such as this really come close to “stealing” and the ability to replicate the points within seconds (time and time and time again) isn’t playing fair and we all know it.
Kudos.
My account is dead. Hope PCR do not put me on the black list.
How is buying even one ticket to HKG at 4 miles not seen as abusive but perhaps earning 300 PC points even twice is? One HKG ticket around the world may have cost UA thousands of dollars. 300 extra PC points costs under a quarter.
Both should feel “wrong” regardless of the quantity or value.
And to add: I don’t think either topic (4 mile HKG or the PC toolbar glitch) should have ever made it to any blog while live. Well, the PC toolbar was OK to discuss because it was a legit 300 points. Just leave out the technical glitch.
@ArizonaGuy did you do either deal?
@Dan what about someone who sat in front of their computer and manually clicked 100x for 30K points? That’s worth a couple hundred dollars, so not as much as what UA lost during 4-mile gate. What about 200x? I’m guessing that it took maybe 15 seconds to do an entry, so one could probably do 4 a minute? An hour could theoretically yield at least 70,000 points. Still worth less than an F ticket to Hong Kong. And I am sure that many people purchased multiple tickets to Hong Kong.
All in all, I agree that anyone who participated in this probably knew what was going on and put their account to risk , but it’s disingenuous to incinerate that this community is “morally higher” than that
Sorry, typing on my phone … *insinuate, not incinerate 😛
@Gary – did not do HKG because of existing time off / travel plans already set. For PC, didn’t work in my account anyway, I couldn’t even get initial 300 points.
My point was that if one web programming error feels wrong, so should another that takes advantage of a company. So if you take advantage of one and think it’s ok, the other shouldn’t really bother you either.
I agree with ArizonaGuy, both seem to be similar technical glitches, and if one feels wrong so should the other
I think you should have let people know so that no one, albeit through their own greed, risked having their account closed. The Priority Club would no doubt have closed the web bar download down immediately. I see the difference between this and the UA 4 points deal as being that whilst both were clearly mistakes, one can customarily book as many airline tickets as one wants but downloading more than one toolbar per browser is not done. I realize the distinction I am making is very fine but I do think it exists.
I agree. Glitches that potentially expose multi-billion dollar companies should not be posted.
Public posting should instead be reserved for those deals that steal from the blind!
@IRAR Hilarious. Holy crap BoardingArea needs to install a new WordPress commenting system with a +1 / Like function.
I like you decision, not only ethically, but because publicizing it would kill the deal. We do have at least one blogger in our community who fails tp consider the likelihood that publicizing a mistake opportunity would kill it. Many accounts of another type were closed as a result of one of his recent posts. Killing a deal helps nobody.
I know someone who got 608k points in a few hours using a script after I DM’d him about this on twitter. Of the 6 people that I messaged about this only 3 that I know of actually did this and one was able to CASH out via Amazon gift card for a total of about $3000.
I did not participate, but shared this privately to some who I trust and decided to not blog about it publicly because it would be a disservice to newbies who would spend a lot of time doing this and not have a happy ending.
@GarySteiger, are you talking about MMS and Suntrust deal?
I hope that anyone who took advantage repeatedly of this glitch has their account shut down and I hope they lost whatever points they may have had in their account prior to this matter. Moreover, they should be banned from the P/C program for life.
This is not the case of a mistake, or of having taken other surveys meant for a different region — though that is pushing it in my opinion — this is clearly out and out fraud and as such, given that use of the wires is utilized, I can only hope that one person is made an example of and prosecuted criminally.
Don’t like the response, Tough. Don’t commit fraud.
Oh, Joshua?
Pray tell what a happy ending is?
The commission of fraud?
You disgust me.
Colin
This is similar to a political dilemma being faced by one of our presidential candidates. If he reveals his tax returns and shows how much he saved by “avoiding” taxes, he will be praised by some as being wise enough to beat the system and scorned by others as not paying his fair share.
Your situation is not very different. And none of us is perfect. If the goal is to take advantage of a mistake because a company isn’t wise enough to foresee it, then you have committed no wrong. Conversely, if your rule is “do unto others”, then you move on or perhaps even consider reporting the error.
I, for one, am not comfortable walking out of a store if I have either received too much OR too little change. Neither outcome is acceptable to me. But I don’t preach as to what others should or should not do. So, your original question is one that only you can and should answer for yourself.
Is this being discussed on MP or FT? Would make good entertainment!
The reality is Priority Club management put up a webpage and offer with inadequate testing and quality assurance. Due diligence says management abused the trust of their owners/shareholders by placing inadequate controls over their assets (points). If management cleans up their act they may yet fix the offer, but don’t lay the blame for management’s blatant failure on external parties. Nobody kicked in any doors, lied, or broke into a system.
“10.DaninSTL said,
I would love the 300 points but some people abused this and they took it down. I hope it comes back.”
@Arizona Guy
How do you figure that the 4 mile HKG mistake would cost UA thousands? I’d argue that it doesn’t. Airlines have outrageously high fixed costs (getting the plane in the air) while having very low marginal costs (actually filling the last seat on an already full plane.)
The catering costs may or may not be real; it depends on the airline’s catering policies. I mean, do they stock food regardless of the number of premium seats sold, and throw it out at the end if the cabin takes off empty?
The largest expense for UA is likely the opportunity cost, and even that may not be very much. Presumably, airlines only make seats available for reward redemption when they don’t expect to sell them. So, what’s the cost of giving away something you don’t expect to sell in the first place?
@Arizona Guy
WRT the abusive bit… Miriam defines “abusive” as “wrongly used” or “corrupt.”
Well, UA did intend to sell award seats via its website, so I think it’s a stretch to say that purchasing one or two tickets in that circumstance was “wrongly used.”
OTOH, I don’t think the airlines or PC intend for people to write scripts that hit up hundreds or thousands of transactions per day. Heck, I could even argue that downloading 10 copies of a browser and installing the tool bar 10 different times is using the toolbar in a manner in which it’s intended, and therefore not abusive.
Mind you, I’m not arguing that it’s right to take advantage of various mistakes. What I’m arguing is what rises to the level of “abuse.”
Was making excessive use of the coins deal abusive? Hard to say; clearly, people were not participating in the program in the manner in which it was intended, but the mint knew about it and took forever to shut it down.
As far as the morality of it all is concerned… well, I can’t claim to be in the clear ethically. After all, I have a small business card to which I’m not entitled, and had to tell a few fibs to get.
Do you sign up for multiple credit cards with the intention of getting bonuses only, and then canceling them before the annual fee is due? If you hit up chase 6 times, I could argue that *that’s* abusive, because surely Chase isn’t intending to just give away points.
Finally, quantity and value have everything to do with what constitutes “abusive.”
Me, I just play this game without trying to stick out like a sore thumb.
@Andy
I was not making an argument purely about morals, and never will with this game. A purely moral person would only sign up for credit cards that they actually intend to use after they get the signup bonus.
It’s not my job to determine whether or not an item is priced fairly for the supplier. Likewise, it is not the supplier’s job to price an item or service at an amount that is fair to me. They charge ripoff fees all of the time, many times at a price that is significantly higher than the cost of actually delivering the service. (Pop quiz: How much does it actually cost UA to cancel an award ticket and refund the miles for a general member?)
The real question is if I were PC, where would I draw the line with which customers were ripping me off and therefore I’m going to fire…
It is your blog to do as you please. If someone was paying for a service and you were hiding things from them then I would think otherwise.
This comment thread is eerily similar to the 4-mile conversations we had, where everyone who had the opportunity to get in on the deal is defending actions while everyone who did not or could not get in is calling fraud.
It would make a great discussion topic at ORD or FTU.
@Dan It is a gray area, no doubt. But regarding the abuse thing, there was recently a JFK-IAD-ORD mistake fare for $32 o/w on UA, giving about 1100 PQMs, a fantastic deal and easy to do repeatedly. Some people bought upwards of 10 roundtrips, and it was widely advertised on FT/MP/blogs. To me, that is abusive of a mistake, since most people will use a mistake fare once (usually because it’s a long-distance trip), not 10+ times. And unlike an award ticket, these were revenue tickets that translated to big losses in terms of revenue per seat for UA. But nobody really had any problems with that … when the deal was over, people congratulated those who got in on the deal, even though $10+taxes o/w is not a reasonable UA fare at all.
Also, like I mentioned, it sounds like it took very little time to go through the signup process for these 300 PC points, where I made a rough calculation that one could easily do it manually 4 times a minute, maybe even more (bringing it down to 10 seconds per transaction makes it 6 a minute). Sit down at your computer for an hour and that’s 360 transactions. (“Some just hit the back button and then re-submitted over and over”).
Well, I wish I had of seen this ….
Looks like I’ve just LOST my PC & IC RA account.
I can’t begin to tell you how that makes me feel. I had a booking for a four night stay in an IC Club suite for our 20th Wedding Anniversary …. and now it looks like I’ve lost it. All because I had no idea that this could happen over too may entries into a PC promo.
Aloha Dave,
You have a very flexible view of right and wrong. Yes management is to blame and the shareholders have a right to fire them, but those who abused the system are not innocent parties and have defrauded the very shareholders/owners you speak of.
I am not surprised at the morals or lack of same herein.
I appreciate, that many of you on this forum may be from other than Australia.
Not too long ago, in Australia, there was a promo from AMEX. This too allowed people to ‘exploit’ a system that saw some account holders acquire up to 23 million points ( I think was the highest tally ), all from taking advantage of a process that COULD BE DONE. I f AMEX wanted to shut it down – they could of… but didn’t, They simply thought they would not post the points. Many account holders took AMEX to our various ‘Fair Trading’ authorities … AND WON !! AMEX were forced to pay up with milions and millions of points.
Even though I thought I was ‘exploiting’ a glitch, I had no idea my PC account could or would be closed as a direct result of my activity. In NSW Australia, we pride our Fiar Trading laws to force traders to GIVE what they promote / sell. If this PC promo was BASED in NSW … there would be no problem. The worst that would happen, would be the provider shuts down ANY FURTHER offer of the same promotion …. WHICH IS ALL I THOUGHT WOULD HAPPEN IN THIS CASE.
There are some folks in these comments giving the impression they didn’t partake in this deal where their tweets suggest otherwise 😉
Meanwhile lots of redemptions of these points appear to be getting cancelled, in addition to accounts locked.
There’s an old thread on Flyertalk from the last time this happened … it was a quiz where you had to answer questions, but same thing happened where you could enter it multiple times: http://www.flyertalk.com/forum/intercontinental-hotels-priority-club-inter-continental-ambassador/1051182-priorityclub-locking-accounts-after-quiz-game.html
I thought Gary did blog about the four square virtual check ins driving by a hotel every day?
As I understood it, as you went by a location you checked in!
Sorry Gary, I know you have to draw the line somewhere and I am just curious why here at this point?
Has anyone been shut down over the survey’s? I only had 47,000 pts in my acct (which actually has taken years to acculate since I rarely stay there and most pts were from credit card use) I saw the portal download…that I didn’t do..but, I did get 2,000 pts from taking the survey, and in Japanense last night over and over….I’ve actually have two room reservations in Villach, Austria next week that I booked in May and used 15,000pts + cash payment. I’m hoping I don’t lose my acct AND the reservations…but, I guessing maybe I can’t lose the rooms because I paid cash and pts? Had I read your blog about PC shutting down accts over (I’m new the pts churn/game)stupid survey’s…I sure wouldn’t have done it either. I almost feel like calling them and asking them to remove the pts and apologize!
Sorry Gordo – cant say I feel an iota of sympathy for you
Can,t blame them for closing accounts, i even praise them for doing so. Many are becoming pure thieves, abusing the system and will make it harder for others. I accumulate more than 2 million miles a year by flying and card spending for my business.
hi,I reward a airline tickets,and received the tickets confirm number.but the pcr cancel the fight,if there is something I can do.I really hope to honor the one ticket.Can I complaint for ihg?
E-TICKET NUMBER 176 7092**3850 BOOKING REFERENCE C**R3B
ISSUED BY/DATE AGT 13527231 US
11AUG20121PBOIOR OISE ID / CONNEXIONS LOYALTY TRAVEL
Well how rightous are you?
Maybe the tax office should confirm the saintliness of your business credit card spending, and how whether or not you should be taxed on the points accrued?
@ Gary – Some people were getting upward of 18 hits per minute.
If you have a phantom account set up knowing that PC does not have a very good IT department you could really capture many points and then rapidly cash out via Amazon eGift cards.
I did not participate because:
1) I did not want to risk the PC points I already had
2) As a IC Royal Ambassador I did not want to risk loosing that status
3) I feel that PC “gives away” points easily already, and that has established respect for the brand, and felt that it would be dishonest to take advantage of this.
why delete my words.
I would imagine in shutting down accounts, as opposed to merely taking back the points, they would look hard at how the points were earned. If it’s someone who does stay frequently at their properties, they’ll look at it differently from the case of someone who gets points in other ways. I won’t have much sympathy either way. Play the game robustly, but when you are really just swindling businesses, expect consequences.
Nobody blogged about this and it was immediately shut down? Some anecdotal evidence that blogs don’t ruin deals greed does.
Pigs get slaughtered —-
@Peter +1 hah! 🙂
@Peter , it was actually posted on a blog, http://thehustleblog.com
really, no point is posting about a deal that’ll get cancelled because it was a glitch. it’s just going to waste your time to write about it, and our time to read it and either feel loss because we can’t participate, or feel real loss when we game it and accounts get closed.
Spoke to PCR this morning …
Explained the truth to them: that due to operating system and browser, I could not download Tool Bar, thus tried it several times on various links I found, which resulted in some 15 – 20 credits of the 300 PC points.
CSR acknowledged, and restored account to ‘as previous’.
Just hope it STAYS THAT WAY …
GORDO
Gee Gordo, you can lie to yourself, but not to us!
You say above that you told them the “truth” about your not being able to download the toolbar and thus you happend to his it a number of times because of the problem.
Yet, above in your post #49, you advise us what really happened, “Even though I thought I was ‘exploiting’ a glitch, I had no idea my PC account could or would be closed as a direct result of my activity.”
So the real truth is that you were exploiting a glitch, not that you could not download the toolbar and that you just happened to try to download it 15 – 20 times.
We all know what you are…….
We all know you just a troll Colin! I bet you exploited the same website glitch!
Got 10000 points and got my account reinstated after being locked. They never took the points back. Sweeeeet!!!!
Der !!
What do you think I’m saying, and WHY ??
I ain’t no troll, I get my points and vacations legitimately, Say it ain’t so Joeof Black Sox fame! Oh, you don’t know what I am talking about, too bad, maybe if you spent less time stealing and more time reading you would know what I am writing.
Gordo —
I need nothing to say, you have said it all with your lies to PC. Join Poop and others, you poopsqueak!
Ha Ha!
I agree with whoever said it is up to the individual what he or she does. You can’t preach morality or change someone who does not want to change. So, unfortunately, it is not for any of you to put down those who exploit. It is up to the business (i.e IHG) that offers promotions to diligently structure and oversee their programming and correct mistakes ASAP. And, other than that, in all “fairness” please don’t expect apologies or courtesy adjustments when you knowingly take advantage and they later retract the offer.
Anybody here ever fuel dump? Another method of swindling a company, regardless of your opinion on YQ charges. Though I see that one as less of an issue since airlines knew about it but permitted it to continue until it became widely publicized (cough airfarewatchdog) and promptly fixed the same day. Mostly fixed, anyway.
PCR locked my account for a second time in a month.
No promo entries.
When phoned – operator mentioned “random audit” that takes a week to clear.
How can any PCR account holder feel confident in having a sizable bank of points, when you never know if you will be ‘selected’ for a so-called ‘random audit’ and locked out for a week or so ??
I’ve been checking out other PCR forums around the world, and there are just so many people who have no idea about the potential for disaster!!
Open boasting of how many entries into various promotions, and sharing international links to the same promo etc. etc.
there are no real obvious warnings not to over-indulge.
Some forum members carry on with ‘its your own fault’ attitude, when asked for advice. I’ve had people tell me ‘don’t enter more than once’. If that’s the correct position – why isn’t PCR making it clear? Why are so many Americans able to get away with multiple entries, and the rest of the world gets ‘locked’ ???
Account restored ( after a week ).
ALL promo points removed from account – poor choice of words = “Good will Adjustment”.
WORST PART = REMOVED RA STATUS !!!!
No explanation ….
Got my RA back today …
No real explanation, but hey! I’m just glad to still be an RA …
BE WARNED about entering PCR promos more than ONCE !!!
I think that the only justification they would have for closing accounts, is if the terms and conditions of downloading the toolbar stated that a maximum of 300 points could be downloaded per customer.
What would be to stop a single customer downloading the toolbar, say, 5x times to install on their own, their wifes and their three childrens computers?
What if you reinstalled the OS on your PC and needed to download again?
Unless the Ts&Cs were explicit about a ‘one-time only’ offer, I dont see the problem of taking advantage of this offer multiple (say 5 or 6 times) – taking advantage of it for a dozen or more times is morally dubious though!