United is combining computer systems again, and this time the legacy United system wins!
United Cargo will transition all our customer accounts and cargo capacity onto the legacy United system effective December 1.
And this actually matters to you, even if you don’t ship things with United Cargo (which most readers of this blog certainly do not).
Airline cargo websites often display different and more accurate flight status information, the United website was especially good for this.
In the event of irregular operations, the airline might tell you the passenger that the cause is weather-related (and thus you’re owed very little consideration) but the United Cargo site would actually cite a specific operational reason for the delay. Having that information in hand could be leveraged for better re-accommodation or for lodging costs during an overnight delay.
And the good news here is that rather than taking the feature away from customers, they’ve decided to move all of the old Continental flights onto the existing United system.
I just wish they had taken that same approach with their passenger service system!
(HT: loyal reader Matt)