I posted about downgrade experience at the Hyatt Regency San Francisco and about getting compensation at check-in.
It turned out to be a pretty get stay, though, with an excellent club lounge. And the points I was given for the hotel not honoring my confirmed suite upgrade were worth more, to me, than the suite would have been. So I don’t hold a grudge at all. I just wish it had been a smoother, more proactive process on the part of the hotel instead of having to argue.
Instead of a suite I had a ‘club floor’ room with a balcony. Not bad. I’m not sure the difference between a club floor room and a regular room, club rooms are not on the same floor as the club lounge. But you need your key card to access them, slip the key into the elevator and your flight lights automatically.
There was a lot of dead space in the entry way and then a nice-sized bedroom:
The sink area of the bathroom is off to the right of the entryway to the room, not separated by a door so there’s a shade of sorts to make it a little more private.
It’s still neat to see a television in the mirror in the bathroom, I’m not sure how useful it is but it’s cool. I probably prefer just a small television if I wanted to watch the news while getting ready in the morning though even that’s hardly necessary. Still… impressive.
The toilet and shower area was closed off by a door, of course. The room was small, but I liked the shower because not only was there a curved shower rod (who first thought of this? I recall Westin being the first chain to roll this out broadly and it makes a difference in terms of spaciousness) but also a soft, natural light in the shower itself and not just the shower/toilet room which made it much brighter.
This was my first stay with the new Hyatt Regency toiletries, KenetMD.
I have to say — I like them. Almost anything would smell better than the old Portico White Ginger I think but the Portico did have one saving grace — the bar of soap sure lathered well. KenetMD still has the ‘bumps’ on the bar of soap for the shower, and lathered nicely, but not as impressively than the old stuff did. Still, I’ll take this new choice in a heartbeat!
The room had a small balcony with a view through buildings out over the bay.
The hotel itself is atrium-style, like the pioneering Hyatt Regency Atlanta.
And like many atrium hotels, the elevators are exposed on the interior and offer glass views.
It makes for an impressive effect, it may not be the most modern style but I still like it.
The real highlight of the property, though, was the club lounge. It’s the former top floor restaurant, and it’s accessible only via two of the elevators. The easiest way to get there is to call those elevators from the ground floor, but I found that if I was on my guest room floor and hit the ‘up’ button those elevators were likely to be called. (Those elevators served guest floors as well.)
It’s a circular space with glass window views throughout, and impressive ones at that. Most impressive was sunrise over the bay.
The food spreads were generous, breakfast wasn’t just bread and cheese and fruit but also smoked salmon, and the coffee machine made a good cup of cappuccino.
The evening spread was substantive, one night they had tacos and nachos and another night hey had meatballs and orzo and of course standards like cheeses and meats. The dessert display was also tasty.
The hotel is only about three blocks from what used to be my favorite dim sum place, Yank Sing (Spear Street location). I know there are plenty of partisans who prefer other spots, and there is certainly cheaper dim sum in the city. But it’s so close I did go back, and I was a bit disappointed, it just wasn’t as good as it used to be.
Still, better than most, and anywhere I can get soup dumplings I’m happy.
Meanwhile I also had time to visit the opening of an exhibit at the Harvey Milk Photography Center (nowhere near the Hyatt!), Black Power | Flower Power which was an amazing exploration into the everyday life of the Haight-Ashbury and of the Black Panthers, two iconic communities in the Bay Area living close together and telling stories unique to the region. Listening to some of the leaders of the Black Panther movement was enlightening to say the least, though I’ll leave those stories for another time.
Overall, a recommended hotel for the area. I’m looking forward to an upcoming stay at the Grand Hyatt, so I can compare.