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View from the Wing
After United Canceled Her Flight, An Agent Said “Nothing” Could Be Done — But She Heard The Trash Talk In The Background
United’s “Agent on Demand” is supposed to replace the airport customer service desk when travel goes sideways. But after a canceled flight in Atlanta, one passenger says the remote agent offered “nothing,” sent her to the 800 number, and could be heard talking about her while the call was still...

Paddle Your Own Kanoo
United Airlines Made Passengers Endure a 13 Hour Flight With No Entertainment, No Wi-Fi, And No In-Seat Power
United Airlines is making passengers on a 13-hour flight from Tokyo to Washington Dulles endure a flight experience from around four decades ago: No seatback screens, no in-flight Wi-Fi, and no in-seat chargers. It’s not like this is some sort of retro-inspired experience that passengers signed up for. Rather, the...

One Mile at a Time
Awful: United Airlines Captain Fired For Reporting Charter Flight Safety Issue?
A United Airlines captain was using the bathroom on a charter flight, and while she was in there, someone entered the cockpit and sat in her seat. When she proactively reported this safety issue to the company, she was reportedly fired. Say what now?!

Paddle Your Own Kanoo
American Airlines Faces Lawsuit For Throwing Off Two Bichon Frise Service Dogs Because the Flight Attendant Didn’t Like Them
American Airlines is facing a lawsuit for violating the Americans with Disabilities Act after a flight attendant allegedly threatened a disabled passenger and had her removed from a plane in January because he didn’t like her two Bichon Frise service dogs. Melanie Mellon, 73, from Fort Myers, Florida, says the...

View from the Wing
You Can’t Play In United MileagePlus Without A Credit Card Anymore, Fortunately They’re Offering Up to 110,000 Miles Right Now
United’s big MileagePlus changes are now live, and the program is plainly moving more of its value behind a co-brand card: faster mileage-earning, cheaper United award prices, and better access to saver inventory for cardholders, while non-cardmembers earn less. United and Chase are raising the upfront incentives just as the...
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Read the latest reviews for road warriors and frequent flyers.

Frequent Miler
(Extended) Homes & Villas by Marriott promo: Earn 40K bonus points on 2+ night, $2K+ stay; stack with Amex Offer
Update 5/19/26: This promotion was previously only available for those with Marriott Bonvoy elite status, but it’s now available for all members. There’s a new registration page which is linked to below; I’m not sure if you’ll need to re-register if you’d previously registered, but it’s worth checking if you’re...

Live and Let’s Fly
The Surprising Reason Passengers Gave A Delta Pilot A Standing Ovation After A Flight Delay
A Delta pilot delayed a flight, then did something so rare in air travel that passengers actually applauded him: he told them the truth. Delta Pilot Delays Flight For Mechanical Issue, Then Passengers Applaud Him Flight delays are never fun, especially when passengers are connecting through Atlanta (ATL) and know...

View from the Wing
Air France KLM’s Flying Blue Card Now Earns 3x On Rent Through Bilt — And Fast Tracks Elite Status
Air France KLM’s Flying Blue credit card is now live for rent payments through Bilt, earning 3x miles on up to $50,000 in annual rent spend. The bigger play is not just buying miles at a 3% fee — it is turning rent into card spend that can help unlock...

Travel Codex
British Airways Premium Economy Review
British Airways premium economy was the last flight I flew over the Atlantic and one of the first times in recent history I’ve flown something other than business or First class. Being a daytime flight between London and Seattle, the price for Premium was just right and I knew I...

The Gate with Brian Cohen
Earn Triple Marriott Bonvoy Points on Home Rental Stays in the Caribbean and Latin America Regions
You can earn triple Marriott Bonvoy points on home rental stays of a minimum of five consecutive nights with Homes & Villas by Marriott Bonvoy in the Caribbean region and the Latin America region between Monday, June 1, 2026 and Thursday, December 31, 2026...
...but you must...

Frequent Miler
(Last day) World of Hyatt announces 2026 category changes. They’re not inspiring.
Update 5/19/26: Just a quick reminder that both Hyatt’s category changes and changes to how its overall award chart will work will be effective as of 8am CDT on May 20. In past years we’ve sometimes seen those changes go live slightly earlier than the specified time. That means that...

Economy Class & Beyond
Riyadh Air moves to formally launch passengers services and open public ticket sales
Riyadh Air has been slowly preparing for launch, with training flights on its technical spare aircraft. Well, that phase will be coming to an end as it plans to deploy its new Boeing 787-9 Dreamliners on the Riyadh-London Route as public ticket sales open. This key route, which introduces the...

Paddle Your Own Kanoo
Riyadh Air Finally Puts Tickets On Sale For its Flagship Route Between Saudi Arabia and London
Eight months after Riyadh Air started operating daily flights between Riyadh and London Heathrow, the highly-anticapated new start-up airline, which is being bankrolled by the Saudi Arabian government, is finally going to start carrying fare-paying passengers on its flagship route. Until now, Riyadh Air has essentially been a private charter...

One Mile at a Time
Was A United Airlines Captain Fired For Reporting Charter Flight Safety Issue?
A United Airlines captain was using the bathroom on a charter flight, and while she was in there, someone entered the cockpit and sat in her seat. When she proactively reported this safety issue to the company, she was ultimately fired. Say what now?!

Live and Let’s Fly
JetBlue Retreats From Newark, Making A United Merger Even More Likely
JetBlue is pulling down even more Newark flying, and the message is clear: Newark does not work for JetBlue any more than JFK worked for United. That has implications far beyond a few leisure routes that JetBlue is axing: I sense it is part of a strategy that, at the...

Paddle Your Own Kanoo
Atlanta is Considering Ditching the TSA For a Private Screening Company at Hartsfield-Jackson International Airport
The Atlanta City Council has approved a feasibility study into whether it can ditch the Transportation Security Administration (TSA) at Atlanta Hartsfield-Jackson International Airport and replace federal workers with a private security screening company. The resolution was passed on Monday following a vote by councillors after Atlanta Hartsfield was hit...

View from the Wing
Baseball Coach Sat In United Cockpit During Flight — Fired Captain’s Whistleblower Hearing Begins
A viral video showed a Colorado Rockies coach sitting in a United cockpit midflight. The pilots were fired, the FAA investigated, and the captain now argues she was retaliated against for reporting the incident, but the security breach happened on her watch.












































