In our Around the Web series we take a look at interesting articles that cover miles, points, travel and personal finance.

The social media team of the German flag carrier Lufthansa was not taking any prisoners as it publicly shamed a disgruntled passenger on X in a battle over a refund request gone wrong. Having been seemingly inundated with messages from the same passenger, one of Lufthansa’s customer service agents snapped...

A Lufthansa social media rep told an impatient customer his response "isn't going to magically change" — and the internet can't decide if that's rude or refreshing.

A Live And Let’s Fly reader appears to have stumbled into the completed Singapore Airlines SilverKris Business Class Lounge in Changi Airport Terminal 2 before its formal unveiling, providing an early look at the expanded facility while employees were still installing equipment and taking promotional photographs. First Look: Singapore Airlines Completes...

A 1978 law has blocked passengers’ claims over canceled flights and extra expenses, even as Delta’s case moves ahead. They’re asking the justices to settle a longstanding disagreement over what conduct counts as an airline “service.”

One of the highlights of my 2-week trip to Asia was flying Cathay Pacific First Class from Hong Kong to New York JFK, and part of the excitement of the trip was getting to stop at the recently opened The Wing First Lounge at HKG. I made a point to...

UPDATE: Well that was fast. A social media teaser by Starlux suggests that reciprocal loyalty is coming soon between Starlux and American Airlines. Yesterday I wrote about the new codeshare agreement between Starlux and AA and wondered if a deeper loyalty partnership would form. The answer is apparently yes, with...

A look at the route, aircraft, and refueling stop Iran's government used to fly its president from Tehran to New York for the UN General Assembly.

Virgin Australia has reportedly been forced to trim back its flight schedule and cancel some flights because ‘exhausted’ cabin crew have been calling in sick, and others have refused to work on their planned days off, as negotiations for a new contract between the cabin crew unions and Virgin Australia...

American Airlines and Starlux Airlines have launched a new codeshare agreement to give travelers…

Bilt points now transfer to Amtrak Guest Rewards. Starting September 23, you can turn 2 Bilt points into 1 Amtrak point, with transfers that Bilt says will be near instant. There are a few ways to make this more interesting as well.

The first full day of the Wild Card Challenge was busy for me; I spent almost the entire time getting from Seattle to San José, Costa Rica. But that doesn’t mean that nothing interesting happened: I was able to change an Alaska flight to a different airport for free, upgrade...

A reader shared with me about a deeply disappointing stay at The Westin Denver International Airport, where he says he encountered a toilet covered in another guest’s urine and pubic hair, empty bathroom dispensers, undisclosed renovations, and employees who invented rules to avoid providing a published Marriott Bonvoy benefit. Reader...

The Trump administration claims Iranian airlines are grounded worldwide via new sanctions, but Mahan Air just flew to China and Thailand anyway.

Austin airport is bringing the terminal closer to rideshare by expanding the building—so the walk from your gate won’t get shorter. Also: American’s new lounge menus, an airport translation fail, and a request for another $30 billion in aviation funding.

American and Starlux are upgrading their interline agreement to a codeshare deal, with loyalty reciprocity confirmed to be in the works next.

Two elevated Marriott card offers are about to disappear. If you’ve been considering either one, September 30 is the deadline.

Qantas' new A350 first class suites pair a separate seat and bed, but early photos suggest both may be cramped despite the spacious cabin layout.