
View from the Wing
After United Canceled Her Flight, An Agent Said “Nothing” Could Be Done — But She Heard The Trash Talk In The Background
United’s “Agent on Demand” is supposed to replace the airport customer service desk when travel goes sideways. But after a canceled flight in Atlanta, one passenger says the remote agent offered “nothing,” sent her to the 800 number, and could be heard talking about her while the call was still...














