A Cathay Pacific passenger needed real help after a canceled flight, but the chat response exposed how airline customer service increasingly uses AI to manufacture empathy while failing to solve the real problem. The agent pasted the prompt instead of the reply, the instructions to acknowledge feelings, sound positive, and...

Alaska Airlines Atmost rewards discount destinations for award miles are here and they once again includes some fun global getaways. The only issue, once again these awards sales are only for economy class tickets. Yet if you’re looking for a deal, your miles will take you further on Alaska Airlines...

The latest set of Atmos Rewards Global Getaways is out, and it’s a good one, including Europe starting at 15K one-way; Mexico City for 7,500; and Tahiti starting at 20K. The Deal Save on award bookings made using Alaska Airlines Atmos Rewards points to/from the following destinations (prices listed are...

A Lufthansa Boeing 787-9 bound for Los Angeles had its nose gear collapse or unexpectedly retract, injuring several employees. The flight was canceled, and passengers may now be eligible for EU261 compensation that could reach $200,000.

If you are looking for coverage on your next trip then you should check out Faye Travel Insurance. It takes mere seconds to get your quote.

I’ve had several readers reach out to me about the lack of Lufthansa first class award space using partner miles. For that matter, I was hoping to take advantage of this space myself for an upcoming trip, so I’ve taken a direct interest in this as well.

The oneworld® airline alliance has unveiled a unique loyalty partnership with Indian Hotels Company…

Kuwait International Airport was struck by drones in a deadly attack attributed by Kuwait and the United States to Iran, damaging Terminal 1 and briefly halting flights. Operations are now resuming, but the larger question is whether Kuwait can remain a reliable aviation gateway if civilian airport infrastructure keeps becoming...

A passenger took off shoes and socks and began grooming bare feet right at an airline seat, treating the cabin like a private bathroom instead of shared space. The problem is not just that other passengers have to watch — it’s that aircraft seats, carpets and seatbacks are not deep-cleaned...

Virgin Red is again offering a discount on redemptions for Finch Hattons, an all-inclusive safari camp in Kenya. Redemptions cost 100,000 Virgin Red points for two people per night, with a two-night minimum. That price includes two game drives per day, all meals, and transfers to and from the local...

Delta Air Lines appears increasingly serious about building up Los Angeles, but LAX has humbled many airlines before. The opportunity is real, but so are the limits. Delta’s LAX Ambitions Grow, But Can It Make Los Angeles Work? Yesterday, I wrote about Delta’s plan to open a second Delta One...

We’re used to co-branded airline credit cards offering a free checked bag benefit, but Delta SkyMiles and American Express have just taken this to the next level.

I have flown QSuites too many times to recall. Flying this product again is not why I am excited about this booking. The reason I am excited is that it is almost impossible to find a flight to or from China using points. It is even more difficult to find...

While it remains to be seen what caused this, it doesn’t look great, especially for a brand new aircraft…

Airlines may still require passengers to check cabin baggage when overhead bin space runs out. This is common when cabin storage is limited.

Delta is telling investors the real business behind free Wi-Fi: getting passengers logged in so the airline can turn the entire travel day into a commerce, content, loyalty, and advertising platform. The app, website, onboard Wi-Fi, seatback screens, Amex, Uber, Starbucks, Airbnb, Amazon, media partners, and Delta Concierge AI all...

Inaugural flights are supposed to be memorable, but not for this reason (thanks to BlueTail for flagging this)…

Spirit’s shutdown may have helped the rest of the airline industry, but JetBlue founder Dave Neeleman says Frontier may now face the harder question: whether there is still room for its discount-airline model at all. With larger carriers matching low fares through basic economy while offering better products, Frontier is...

SAS returned to India after 17 years, but its first Copenhagen – Mumbai flight did not quite make it to India, turning back after four hours in the air due to missing final regulatory approval. SAS Returns To India After 17 Years, Then First Flight Turns Back To Copenhagen SAS...

Introduction: My First Atlantic Crossing on the Norwegian NCL Viva Prima Class Ship Emptying my Delta SkyMiles Accounts to get Value Flying to Lisbon Portugal The Comfort Inn South Bend SBN Airport Review via Delta Stays – How Very Disappointing Checking Bags on Two Separate Delta Tickets (Interlining) – How...